Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Fold7 256GB (Unlocked) - Jet Black
Average customer rating
4.7
(7,783 Reviews)
Rating breakdown 7,783 reviews
5 Stars
6,373
4 Stars
1,046
3 Stars
206
2 Stars
55
1 Star
103
86%of customers recommend this product.
(
652 out of
755)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Fold7 256GB (Unlocked) - Jet Black
Customer Rating
5
I've never been so attached to a phone like this
on October 10, 2026
Posted by: NeoChong01
[This review was collected as part of a promotion.] The Z fold 7 is my very first Foldable device and it works amazing. Its really good on the games I play, my partner doesn't like it she complains about the size and the sharp corners I love the Z fold 7 dynamics it sits quite comfortable in my hands
The multitasking on this device is on a different level too I can run 3 to 4 apps at a time and it still functions amazing no glitch, lag or frame drop overall I love the Zfold 7 and I rate it 10/10 its a master piece
The multitasking on this device is on a different level too I can run 3 to 4 apps at a time and it still functions amazing no glitch, lag or frame drop overall I love the Zfold 7 and I rate it 10/10 its a master piece
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Excellent Choice but 1 thing missing
on October 10, 2026
Posted by: CrazyPharaoh
[This review was collected as part of a promotion.] I chose the samsung galaxy fold 7 after I had the fold 5 because of its larger cover screen and thinner body and the AI functionality.
The only thing that I was really intersted in but it wasn't there is the Spen.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Excellent Choice but 1 thing missing
on October 10, 2026
Posted by: CrazyPharaoh
[This review was collected as part of a promotion.] I chose the samsung galaxy fold 7 after I had the fold 5 because of its larger cover screen and thinner body and the AI functionality.
The only thing that I was really intersted in but it wasn't there is the Spen.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
I chose the z fold due to the large screen
on October 10, 2026
Posted by: love2shop
[This review was collected as part of a promotion.] I chose the z fold due to the large screen but found that there was much more that set it apart from other phones. it's capable of being used like a computer when connected toa larger screen and a keyboard. many more features and a very powerful and fast phone overall
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Hold the fold
on October 10, 2026
Posted by: Hazardous
[This review was collected as part of a promotion.] I like the feel of it, doesn't feel clunky and a smooth fold too. Fun to play games or work at times even. Just fold it to go through the documents and even to look at pictures. I chose it to try something new and exciting and it did not disappoint. I also like the fact it can stand up on its own.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Phone screen doesn't stay on during a movie anymor
on October 10, 2026
Posted by: DeLongK
from USA
Loved it until the update today. I cannot watch videos on it anymore because it turns off the screen every 15 seconds, which makes this phone completely garbage for me.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R, October 12, 2026
Hello DeLongK,
Thank you for sharing your feedback about the Galaxy Z Fold7. This device is designed to offer an immersive folding display, flexible multitasking, and powerful entertainment features. However, experiencing the screen turning off every 15 seconds while watching videos can certainly disrupt one of its main advantages.
To address this concern, you can check the settings by navigating to Settings > Display > Screen timeout to verify the current timeout setting. Additionally, enabling the “Keep screen on while viewing” option may help during longer viewing sessions.
Thank you for bringing this to our attention, and for being a valued member of the Samsung family.
Stop the screen brightness from dimming on your Galaxy phone or tablet
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your feedback about the Galaxy Z Fold7. This device is designed to offer an immersive folding display, flexible multitasking, and powerful entertainment features. However, experiencing the screen turning off every 15 seconds while watching videos can certainly disrupt one of its main advantages.
To address this concern, you can check the settings by navigating to Settings > Display > Screen timeout to verify the current timeout setting. Additionally, enabling the “Keep screen on while viewing” option may help during longer viewing sessions.
Thank you for bringing this to our attention, and for being a valued member of the Samsung family.
Stop the screen brightness from dimming on your Galaxy phone or tablet
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy Z Fold 7 Review
on October 10, 2026
Posted by: JLINO96
[This review was collected as part of a promotion.] I chose the Z Fold 7 because the Z Fold 5 that I had broke.
I utilize my phone for daily necessities especially with meetings, note-taking & anything that helps with my productivity in addition to using my phone for communication.
I utilize my phone for daily necessities especially with meetings, note-taking & anything that helps with my productivity in addition to using my phone for communication.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
My z fold seven
on October 9, 2026
Posted by: 052472
[This review was collected as part of a promotion.] I love my phone. Great camera takes beautiful pictures. Great for working as a tablet. When you fold unfold, it
Keeps my files and has pretty good speed. The only thing I don't like is the fact that they removed the capability of using a pin with it.
Keeps my files and has pretty good speed. The only thing I don't like is the fact that they removed the capability of using a pin with it.
Value
4
Written by a customer while visiting Samsung US