Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Fold7 256GB (Unlocked) - Jet Black
Average customer rating
4.7
(7,788 Reviews)
Rating breakdown 7,788 reviews
5 Stars
6,375
4 Stars
1,047
3 Stars
207
2 Stars
56
1 Star
103
86%of customers recommend this product.
(
653 out of
757)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Fold7 256GB (Unlocked) - Jet Black
Posted by: FHER0920
Verified Purchase:Yes
I really love this new design of the fold7. I used to have the fold5 and this is night and day compared to my old brick. lol
Written by a customer while visiting Samsung US
Posted by: Maurice
Verified Purchase:Yes
Great device, I mainly got it because it’s easier read my books.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
4
Response from Samsung USBy R&R, January 9, 2026
Hi Maurice,
Thank you for sharing your experience with the Galaxy Z Fold7. Its larger display offers a comfortable, immersive reading experience that many users appreciate. Created to enhance focus and enjoyment across various content types, the Galaxy Z Fold7 stands out for its versatility beyond standard smartphones. We appreciate your choice of Samsung.
-Ty
Samsung Support
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Thank you for sharing your experience with the Galaxy Z Fold7. Its larger display offers a comfortable, immersive reading experience that many users appreciate. Created to enhance focus and enjoyment across various content types, the Galaxy Z Fold7 stands out for its versatility beyond standard smartphones. We appreciate your choice of Samsung.
-Ty
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Posted by: Michael
Verified Purchase:Yes
Ive always had the zflip but wanted the fold and when the fold became avalible for that price i had to jump on this sale and trade my z-flip 7 in to get the z-fold 7 its been years of waiting.
Written by a customer while visiting Samsung US
Customer Rating
5
Great feature
on December 11, 2025
Posted by: Jgj1
Awesome
Camera
Side
All is perfect
I like it 😍😍😍
Camera
Side
All is perfect
I like it 😍😍😍
Written by a customer while visiting Samsung US
Posted by: LINDA LEA
Verified Purchase:Yes
MY FAVORITE PHONE LOVE THIS PHONE IT IS LIKE HAVINGA MINI COMPUTER ALWAYS.
THANK YOU SO MUCH I HIGHLY WOULD RECAMIEND THIS PHONE.
THANK YOU SO MUCH I HIGHLY WOULD RECAMIEND THIS PHONE.
Written by a customer while visiting Samsung US
Customer Rating
5
Top
on December 11, 2025
Posted by: Dion
The BEST Phone ☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆
Written by a customer while visiting Samsung US
Posted by: Ernest
Verified Purchase:Yes
The phone keeps telling me to update it every time. I am tired of updating. Phone of just two months. I have seen update this phone 5 times. Same update all the time
Response from Samsung USBy R&R, December 15, 2025
Ahoy Ernest,
Thanks for your feedback on the Galaxy Z Fold7. Regular software updates are designed to boost device stability and introduce the latest Galaxy features. If updates keep appearing, it could be due to outdated apps or missing patches, especially on a new device. For personalized help, contact our Samsung Support Team so we can better understand your experience and offer a suitable solution. Your feedback helps us improve update notifications, making them easier and more seamless. We appreciate your input and thank you for being part of the Samsung experience.
Samsung One UI 7 on Galaxy phones and tablets
https://www.samsung.com/us/support/answer/ANS10004612/
-Ty
Samsung Support
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Thanks for your feedback on the Galaxy Z Fold7. Regular software updates are designed to boost device stability and introduce the latest Galaxy features. If updates keep appearing, it could be due to outdated apps or missing patches, especially on a new device. For personalized help, contact our Samsung Support Team so we can better understand your experience and offer a suitable solution. Your feedback helps us improve update notifications, making them easier and more seamless. We appreciate your input and thank you for being part of the Samsung experience.
Samsung One UI 7 on Galaxy phones and tablets
https://www.samsung.com/us/support/answer/ANS10004612/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
3
This phone doesn't use the best stylus technology
on December 10, 2025
Posted by: DISAPPOINTED
from Pensacola, Florida
Expertise:Expert
Verified Purchase:Yes
The phone has an amazing camera, and the graphics are superior to anything I've ever seen. But, I was greatly disapointed to find out that I paid what I did for this device, and it doesn't have the type screen that supports the advanced stylus technology that comes with the Galaxy S25 phone. I do a lot of graphic art, and I do a lot of image editing. Not having the advanced screen technology is a deal breaker. According to what I have sence discovered, dumping the more advance screen technology was a trade off to keep the phone light while providing the larger screen. I would rather have a heaver phone than to lose the capabilities of the advanced screen. I would not have bought this phone if I knew this before I bought it. The information is probably out there somewhere, but I did not find it or see it when I was reading about this phone while making my decision. So it wasn't readily visible. On the other hand, if you are not big on using the stylus for the work you do on your phone then it is probably okay to go for this model. There are some stylus you can get that work with the Fold7 but they work with a much older, less advanced technology.
I would recommend this to a friend!
Features
3
Performance
3
Design
3
Value
2
Response from Samsung USBy R&R, December 12, 2025
Hi there,
Thank you for your detailed review of the Galaxy Z Fold7. This model was designed to offer a larger immersive display while remaining lightweight and portable. Your feedback on stylus compatibility helps us improve creative tools for professionals who depend on precision with their Galaxy devices. We appreciate your input and value you as a Galaxy Fold user.
-Ty
Samsung Support
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Thank you for your detailed review of the Galaxy Z Fold7. This model was designed to offer a larger immersive display while remaining lightweight and portable. Your feedback on stylus compatibility helps us improve creative tools for professionals who depend on precision with their Galaxy devices. We appreciate your input and value you as a Galaxy Fold user.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US