Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Fold7 256GB (Unlocked) - Jet Black
Average customer rating
4.7
(7,786 Reviews)
Rating breakdown 7,786 reviews
5 Stars
6,374
4 Stars
1,046
3 Stars
207
2 Stars
56
1 Star
103
86%of customers recommend this product.
(
653 out of
757)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Fold7 256GB (Unlocked) - Jet Black
Customer Rating
4
Love / Hate Relationship
on May 25, 2026
Posted by: LoveHate
[This review was collected as part of a promotion.] This phone pulls my emotions in every direction. One second the shear power of the device has my dopamine flooding the receptors. Only to abruptly set off my cortisol levels immediately after due to some silly glitch. This phone is beautiful in so many ways. But the Snapchat camera looks like it never left 2012. They gotta dial the phone in a bit better. As well as when I update my phone it resets my home screen. Deletes any folders I've created, etc. Which is extremely frustrating.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
The Best Phone Since my Note!
on May 25, 2026
Posted by: BigBearMic
[This review was collected as part of a promotion.] I hesitated a while about getting a new phone. I had become accustomed to my Flip 4, but when I took a look at the phone while taking a friend to a local store, I checked it out. I had a great feel, not really thicker than my S23 backup phone. The screens are great. I love reading and doing research especially with Galaxy AI. The circle search has come in handy multiple times. The photos are astonishing especially the low light ones. It was a breeze to transfer everything over from my flip. The battery lasts me all day and I'm a pretty heavy user, with documents, photos, research and lots of calls. I had a moment of regret with newer Galaxy phone and all it's functionality with the new Buds, but I'm doing quite well. I have hearing loss and with the buds, the use of the phone and live transcriptions, I'm never in the dark. I've even had a few friends considering or have switched from the other guys. I miss my Note but with the fold and opening, it's like having a pocket sized tablet which is great for reading, viewing videos and taking conference calls. YAY! Samsung!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Versatile
on May 25, 2026
Posted by: Beautyandbeastmode
[This review was collected as part of a promotion.] This model is versatile and efficient! Speedy wifi connection. I love love the 360 option for the screen! Makes it easy to switch from laptop to tablet!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Absolutely love this phone and Galaxy AI
on May 25, 2026
Posted by: ShepherdStu
[This review was collected as part of a promotion.] I Love my galaxy folder 7 , along with the galaxy Ai which helps me with almost ever task .
From playing games to steaming videos the no lag and no buffering make for a more enjoyable experience.
The screen quality is great . Plus taking pictures come out great as well and with galaxy Ai I can erase or touch up every photo I take .
Ive been getting the zfold since the zfold 3 and love the upgrades to the device .
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love it forever
on May 25, 2026
Posted by: Samsungloyalservant
[This review was collected as part of a promotion.] It is a pleasure to assist you today. We understand you have a preference for a particular mobile device. We appreciate your input regarding its performance. We acknowledge your positive experience with this technology. Thank you for sharing your thoughts with us.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best of the best
on May 25, 2026
Posted by: Kikito3031
[This review was collected as part of a promotion.] I have been very satisfied with this product. The performance has been reliable, fast, and smooth during everyday use. The display quality is excellent, the battery life performs well, and the overall design feels premium and durable. Setup was simple, and the features are very user friendly.
The device handles multitasking efficiently and has been dependable for both work and personal use. I also appreciate the integration with Galaxy AI features, which help improve productivity and convenience.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best of the best
on May 25, 2026
Posted by: Kikito3031
[This review was collected as part of a promotion.] I have been very satisfied with this product. The performance has been reliable, fast, and smooth during everyday use. The display quality is excellent, the battery life performs well, and the overall design feels premium and durable. Setup was simple, and the features are very user friendly.
The device handles multitasking efficiently and has been dependable for both work and personal use. I also appreciate the integration with Galaxy AI features, which help improve productivity and convenience.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Hinge Issues
on May 25, 2026
Posted by: Beautynbeastmode
[This review was collected as part of a promotion.] The hinge is not sturdy enough to use frequently when opening and closing. After a short time of having the phone there is a crinkle sound along the hinge. I suspected that it may have been the screen protector but after removing the issue was still present. For the cost of the phone I shouldn't have anxiety when I open it up. I like the larger screen but I wish that I would've stayed with the Galaxy. Fingers crossed that I don't have to repair or replace this one as I need it for every day use.
Value
3
Response from Samsung USBy R&R, June 2, 2026
Hello Beautynbeastmode,
Thank you for sharing your review. The Galaxy Z Fold7 offers a unique large-screen experience designed to enhance multitasking and entertainment within a bold foldable design. If you're hearing a sound at the hinge of your device, it may be a good idea to have it examined by a professional. We have partnered with uBreakiFix as an authorized repair location for Samsung. More information on locations and appointment scheduling will be provided below.
Additionally, Samsung products are covered against manufacturing defects in materials and workmanship for a limited 12-month warranty period specified for each product. We also provide the option to add extra coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support.
Please reach out to our Samsung Support Team for further assistance. We understand how important durability and confidence are in everyday use with a foldable device, and we appreciate you taking the time to share your experience with us. Thank you for being a Samsung customer.
uBreakiFix
https://www.ubreakifix.com/repairs/smartphones/samsung-galaxy
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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https://smsng.us/X-Messages
Thank you for sharing your review. The Galaxy Z Fold7 offers a unique large-screen experience designed to enhance multitasking and entertainment within a bold foldable design. If you're hearing a sound at the hinge of your device, it may be a good idea to have it examined by a professional. We have partnered with uBreakiFix as an authorized repair location for Samsung. More information on locations and appointment scheduling will be provided below.
Additionally, Samsung products are covered against manufacturing defects in materials and workmanship for a limited 12-month warranty period specified for each product. We also provide the option to add extra coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support.
Please reach out to our Samsung Support Team for further assistance. We understand how important durability and confidence are in everyday use with a foldable device, and we appreciate you taking the time to share your experience with us. Thank you for being a Samsung customer.
uBreakiFix
https://www.ubreakifix.com/repairs/smartphones/samsung-galaxy
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US