Customer reviews from otterbox.com
OtterBox - Refurbished Excellent - iPhone 16 Commuter Series Case with MagSafe - Solid Plastic Protection - Black
Average customer rating
4.4
(28 Reviews)
Rating breakdown 28 reviews
5 Stars
21
4 Stars
3
3 Stars
1
2 Stars
1
1 Star
2
83%of customers recommend this product.
(
15 out of
18)
Customer Reviews for OtterBox - Refurbished Excellent - iPhone 16 Commuter Series Case with MagSafe - Solid Plastic Protection - Black
Posted by: Rome
Verified Purchase:Yes
Isn’t as good as I hoped. The case doesn’t protect the new camera button and leaves the screen vulnerable to cracking. Ive dropped my phone twice and both times it cracked right where the case doesn’t cover on the camera button. Other brands have that part covered, and for cheaper. Does not do its job, would not recommend.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, Customer Service, October 23, 2024
Hello, Rome! We are so sorry to hear you are experiencing an issue with your case. We’re sorry to hear about your damaged device. Our cases are very protective, but some variables can’t be predicted. We’re happy to send a new OtterBox product under our product warranty, but we are unable to extend our warranty to the device itself, as we are not the manufacturer. Please give us a call at 1-855-688-7269 with any questions or if you’d like a new case.
Written by a customer while visiting otterbox.com
Posted by: Sam J
Verified Purchase:Yes
The case does not protect the phone at the borders or margins. My phone fell and the case did not protect the protective glass and broke the glass at the corner.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, January 16, 2025
Hello Sam! The new and improved designed cases work seamlessly with Apple's new camera control button on the Apple iPhone 16 line of cases. Our engineering team not only found that the new notch does not diminish the drop protection of the case, we also re-engineered these cases to be Drop+ 7x rated. Please give our Customer Service Team a call, or reach out to us via chat, and we are happy to help with any other questions or concerns you may have.
Written by a customer while visiting otterbox.com
Posted by: Paul Geffen
Verified Purchase:Yes
This lightweight case has saved my iPhone from damage at least once a day. The iPhone 16 is slippery and the case makes it much easier to hold. It also makes it possible to pick up the phone without touching the screen - which is almost impossible to do without a case!
Even with the case the phone has fallen a few times, sometimes on pavement, and the case has protected it every time.
Even with the case the phone has fallen a few times, sometimes on pavement, and the case has protected it every time.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Joel N
Verified Purchase:Yes
I purchased an Otterbox for my new iPhone. This is the 3rd Otterbox I have owned. The previous products protected my phones well and I expect this new one to perform equally.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Pippi
Verified Purchase:Yes
I just bought two of these Commuter cases for the new iPhone 16’s. They’re not first my first, I have used this style several times already. I have also tried the defender types, but those are a little bit bulky for my taste. The commuter offers a nice balance, could protect protection and nonslip handling. They seem to hold up forever.
Written by a customer while visiting otterbox.com
Posted by: Kathy in Westchester
Verified Purchase:Yes
Pretty darn good, as all my Otter cases have been. Embarrassingly the phone's been dropped several times already but the case did its job well!!! Only comments I have are I'm not excited about the big gap on the right side for the camera button, but this is Apple's thing not Otter's. Only other comment I would make is I liked a bit more rubbery material on the back (as opposed to the hard plastic material) similar to my iPhone 12 Pro's case. And I'm wishing they still offered that lovely seafoam green like for my 12 Pro. But all in all a fine case; I'll stick with Otter and continue to sing their praises!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: CJC612
Verified Purchase:Yes
I've lost track of how many Commuter Series Cases I have used on my phones over the years. They are so reliable and incomparable that I won't buy anything else. I recently helped my elderly mother buy a new phone and, of course set her up with an Otterbox case.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Bill G
Verified Purchase:Yes
It’s a fine case to protect my new iPhone. Thanks!
I have had an OtterBox on each of my last 3 iPhones.
I have had an OtterBox on each of my last 3 iPhones.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com