Customer reviews from jbl.com
TUNE235BT Wireless Earbuds Headphones with JBL Pure Bass Sound (Black)
Average customer rating
3.7
(26 Reviews)
Rating breakdown 26 reviews
5 Stars
7
4 Stars
7
3 Stars
10
2 Stars
1
1 Star
1
Customer Reviews for TUNE235BT Wireless Earbuds Headphones with JBL Pure Bass Sound (Black)
Customer Rating
5
Easy on ear and clear audio
on April 6, 2026
Posted by: LALITJ
[This review was collected as part of a promotion.] Packed in compact and lightweight design, it delivers usual high quality JBL sound. Instruction manual makes it easier to install. This earphone offers high quality sound and clear audio with being comfortable for extended hours of listening. Battery life is good and can be charged with other JBL chargers if you have already one.
Written by a customer while visiting jbl.com
Customer Rating
5
I Tuned it My Way
on April 5, 2026
Posted by: CarolP
[This review was collected as part of a promotion.] These lightweight wireless earbuds are the best Bluetooth headsets for sound whether you are working out, taking a phone call or listening to your favorite tunes. I gave this product a perfect rating of 5 out of 5 stars. The volume settings are easy to control. I love the graphics for setting my equalizer using the manufacturer’s app. The earbuds are really comfortable. It’s super quick to setup your sound your way.
Written by a customer while visiting jbl.com
Customer Rating
3
Great sound but too cumbersome.
on April 3, 2026
Posted by: TimP
[This review was collected as part of a promotion.] I was excited to receive these headphones because having the cord gives me the security if one ear pops out I'm not losing them. The cord on these headphones is so long though, 33" when straightened out, that they became too cumbersome. The weight of the cord and control modules also pulls on the earbuds causing them to slip out very easily.
The sound quality of JBL is there and the controls are great but design wise they missed the mark on these.
The sound quality of JBL is there and the controls are great but design wise they missed the mark on these.
Response from jbl.comBy Customer Support, April 6, 2026
Thank you for your feedback on our JBL Tune 235BT. We understand that the design and wire length did not meet your expectations. We appreciate you highlighting the positive aspects of the controls and sound quality. Your comments are valuable and will be shared with our product development team for consideration in future designs.
Written by a customer while visiting jbl.com
Customer Rating
4
Useful
on April 3, 2026
Posted by: DougM
[This review was collected as part of a promotion.] I paired the JBL Tune 235BT wireless earbud headphones with my Motorola phone and it connected easily on the first attempt. It is nice to be able to adjust and use the settings with the JBL Android app. It could be nice to have a noise canceling option, but I didn't see that. The ear buds could be a bit softer, but I'm sure there are pros and cons along with softer fittings. Overall, I'm pleased with the product and audio quality.
Written by a customer while visiting jbl.com
Customer Rating
3
FIT isn't great but SOUND is decent for this desig
on April 1, 2026
Posted by: RichL
[This review was collected as part of a promotion.] These JBL Tune 235 BTs have a decent sound once I customize its equalizers using the companion app. I'm finding that I need to really pump up the volume to feel the music. Yet, the fit is loose & the attached cable wires to the earbuds tend to push them even looser when I'm moving around so this style & build isn't for me, even though I know there's a consumer market out there for this around-the-neck style. Perhaps I would fare better with a similar model but with earbuds designed to accommodate silicone eartips to seal in music & grip into my ear canals from falling out. Functions are fairly straightforward with the rightmost control panel for volume up, volume down, pause, & play as well as pickup & end calls... including a small silicone casket to open for charging the unit.
With all the many personal audio bluetooth options available out there, I suppose this might be the least popular design in today's competitive marketplace. This earbud design does leak music while you can certainly hear plenty around you, almost like an open-ear design. Personally, I'll stick to in-ear silicone-eartip earbuds for full music immersion & not worry about the earbuds falling out on me.
Response from jbl.comBy Customer Support, April 4, 2026
Thank you for your feedback on our JBL Tune 235 BT. We understand the earbuds didn't work well for you in terms of fit and staying in your ears. We appreciate you mentioning the positive aspects, like the bass and range. Your comments on the fit and usability are valuable and will be shared with our product development team for consideration in future designs. Feel free to contact our customer support for further assistance.
Written by a customer while visiting jbl.com
Customer Rating
3
Range with quality sound
on April 1, 2026
Posted by: VincenteA
[This review was collected as part of a promotion.] The ear buds are to big and always end up falling out of my ears and it makes the sound quality bad when talking on the phone because you have to put ear buds back in the ear every few seconds. It does have great base and sound only if you some how figure out how to keep them in the ears. Also they keep getting stuck onto my hoodie and pulling off my ears, But it does have really great range away from the phone that's it's hooked up too. Overall I am not happy with Tune 235 BT.
Response from jbl.comBy Customer Support, April 3, 2026
Thank you for your honest feedback on the Tune 235 BT. We understand the earbuds didn't work well for you in terms of fit and staying in your ears. We appreciate you mentioning the positive aspects, like the bass and range. Your comments on the fit and usability are valuable and will be passed on to our product development team for their consideration in future designs.
Written by a customer while visiting jbl.com
Customer Rating
5
Wow, the bass!
on March 31, 2026
Posted by: RobertS
[This review was collected as part of a promotion.] Wow, the bass! When I first turned on the headphones I thought they were in the Super Bass mode, but they weren't! I can't believe the sound quality and comfort from such small, portable and light weight headphones. There are many settings in the app that expand even further the capabilities of the JBL Tune 235bt. Watching movies is just as exciting as listening to music because every sound is separated and layered providing a deep, surrounding experience that makes you feel immersed in the plot. I would say these are my new favorites because they provide the same sound quality as my over-ear headphones, but in a more versatile package. Good job JBL!
Written by a customer while visiting jbl.com
Customer Rating
3
Pretty good headphone just wish they fit better.
on March 31, 2026
Posted by: EduardoP
[This review was collected as part of a promotion.] Initial thoughts on theses headphones is that they’re good, but they definitely could be better. The good is they connect easily, good latency, pretty durable considering they hang which is good and the range. Now the bad, they don’t stay in your ear if you have long hair or even just small ear canals which is rather annoying having to keep putting them in every so often especially if you work out. The sound quality is probably mid tier at best, but considering the price you get what you paid for. If you’re able to keep it in your ears than they are pretty solid.
Response from jbl.comBy Customer Support, April 3, 2026
Thanks for your feedback. We appreciate your input, and we'll make sure to forward it to the appropriate team.
Written by a customer while visiting jbl.com