Customer reviews from jbl.com
TUNE235BT Wireless Earbuds Headphones with JBL Pure Bass Sound (Black)
Average customer rating
3.7
(26 Reviews)
Rating breakdown 26 reviews
5 Stars
7
4 Stars
7
3 Stars
10
2 Stars
1
1 Star
1
Customer Reviews for TUNE235BT Wireless Earbuds Headphones with JBL Pure Bass Sound (Black)
Customer Rating
4
Fantastic headphones you’ll never lose!
on April 30, 2026
Posted by: AdamT
[This review was collected as part of a promotion.] Overall the JBL Tune 235BT is a good product for attached wireless headphones. I’ve tested these headphones out for two weeks and initially was reluctant why I’d use attached headphones but as someone who has lost many AirPods and other wireless headphones over the years, I get it. The durability and quality of the headphones is fantastic as it helps orient the user to placing headphones into ear correctly. Additionally the over sound and ear comfort has been very comfortable with great sound quality. I think these headphones are great for walking outdoors, casual listening, and commuting since they won’t get lost or fall through cracks.
Written by a customer while visiting jbl.com
Customer Rating
1
No good. Do not work for my ears
on April 27, 2026
Posted by: Math girl
Hi
I can not use these earbuds at all. The way the ear is made it does not stay in my ear.
They do not work. I need buds that go straight in
I can not use these earbuds at all. The way the ear is made it does not stay in my ear.
They do not work. I need buds that go straight in
Response from jbl.comBy Customer Support, April 27, 2026
We'd like to work with you directly to address the issues you're experiencing with your unit. Please contact our customer support team via this link: https://support.jbl.com/us/en/#contact
Written by a customer while visiting jbl.com
Customer Rating
3
Solid, basic headphones for phone calls and travel
on April 25, 2026
Posted by: LishaW
[This review was collected as part of a promotion.] The JBL 235BT headphones are simple headphones with a solid sound profile. The only thing in the box is the headphones and a quick start guide. There is no charging cord or block. To get the full enjoyment of them, you will need to download the JBL headphone app. With the app, you can customize the sound to your needs and enhance the sound to your liking.
It’s kind of tricky to get the headphones to sit in your ears correctly so that they don’t keep falling out. They sort of sit in your ears after you twist them a bit so that they fit in the crook of your earlobe. The cord connecting them with the controls on it is supposed to hang behind your neck. For me, the cord hung down a little long, which contributed to the cord wanting to fall out with too much movement. There's a tiny clip to clip the two sides together, and that stops some of the feeling that they're falling out. They are comfortable for long periods of wear, but I had a hard time getting them to stay in if I moved around too much. So, I would say that these are best for people who work from home or use their cellphone a lot. These would also be good for people who travel a lot and want to listen to music or watch movies on the plane, etc. As long as you’re sitting still, they mostly stay in place. But once you get up and start moving around, I found that they fall out easily.
When I used them on phone calls, the listener said that the sound was good and clear and that they couldn’t tell that I was using headphones. They also sounded good on my end during the call. To me, using these for phone calls is the sweet spot. Music sounded great on them, but I rarely sit still while listening to music.
I would give these a solid 3+/5.
It’s kind of tricky to get the headphones to sit in your ears correctly so that they don’t keep falling out. They sort of sit in your ears after you twist them a bit so that they fit in the crook of your earlobe. The cord connecting them with the controls on it is supposed to hang behind your neck. For me, the cord hung down a little long, which contributed to the cord wanting to fall out with too much movement. There's a tiny clip to clip the two sides together, and that stops some of the feeling that they're falling out. They are comfortable for long periods of wear, but I had a hard time getting them to stay in if I moved around too much. So, I would say that these are best for people who work from home or use their cellphone a lot. These would also be good for people who travel a lot and want to listen to music or watch movies on the plane, etc. As long as you’re sitting still, they mostly stay in place. But once you get up and start moving around, I found that they fall out easily.
When I used them on phone calls, the listener said that the sound was good and clear and that they couldn’t tell that I was using headphones. They also sounded good on my end during the call. To me, using these for phone calls is the sweet spot. Music sounded great on them, but I rarely sit still while listening to music.
I would give these a solid 3+/5.
Response from jbl.comBy Customer Support, April 27, 2026
Thanks for your feedback. We appreciate your input, and we'll make sure to forward it to the appropriate team.
Written by a customer while visiting jbl.com
Customer Rating
5
It's a great product.
on April 24, 2026
Posted by: JuanA
[This review was collected as part of a promotion.] Awesome product, really liked it. Is not that heavy so it is perfect for going on a run, or just walking around. Fit is great and sound is pretty good for it's size. Awesome product.
Written by a customer while visiting jbl.com
Customer Rating
4
Great fitment with a lot of bass
on April 19, 2026
Posted by: KyleG
[This review was collected as part of a promotion.] These Bluetooth earbuds fit really secure for me, even when going on a long run. Out of the box they have plenty of bass but I found the vocals a bit muddy for my taste. The 235BT gets plenty loud to block out all the background noise. These headphones were simple to connect to my phone and laptop with easy switching between the two. I also experienced very impressive battery life lasting the entire work day.
Written by a customer while visiting jbl.com
Customer Rating
5
Great sound
on April 11, 2026
Posted by: Bonzi
from Michigan
Great sound, I have not used them much (gym) but so far....so good.
Written by a customer while visiting jbl.com
Customer Rating
3
Missed the mark
on April 9, 2026
Posted by: AliciaH
[This review was collected as part of a promotion.] These wireless headphones are lacking. The way they are built makes it difficult to keep them around your neck. The ear buds are hard to fit in the ear making it uncomfortable after just mins of use. Having only 3 control buttons to controll all the features makes it difficult to remember how to use the features. The two nice things about these headphone are the sound quality and the long lasting battery life.
Response from jbl.comBy Customer Support, April 11, 2026
Thank you for your feedback on our JBL Tune 235BT headphones. You may contact our customer support for further assistance.
Written by a customer while visiting jbl.com
Customer Rating
3
Great bang for your buck
on April 9, 2026
Posted by: RyanT
[This review was collected as part of a promotion.] This product is great to take with you on a quick run. Easy to connect to, comfortable and lightweight, the buttons are easy to reach and the controls are simple. There is absolutely no delay when clicking the button to skip or turn off and on. The audio is great for the price. Overall great budget earbuds.
Written by a customer while visiting jbl.com