Customer reviews from blackanddecker.com
Black+Decker - 12-Volt MAX Cordless Lithium Drill Driver
Average customer rating
3.4
(14 Reviews)
Rating breakdown 14 reviews
5 Stars
4
4 Stars
4
3 Stars
2
2 Stars
1
1 Star
3
69%of customers recommend this product.
(
9 out of
13)
Customer Reviews for Black+Decker - 12-Volt MAX Cordless Lithium Drill Driver
Customer Rating
5
Great for light jobs
on October 16, 2020
Posted by: G money
from Georgia
Gender:Male
I bought this drill to raise and lower the stabilizers on my camper, it does this in seconds. The battery holds its charge for weeks, mind you I’m only using it a hand full of times a month. If you’re looking for a light weight, compact drill this is it.
I would recommend this to a friend!
Written by a customer while visiting blackanddecker.com
Customer Rating
1
I was disappointed;(
on March 20, 2021
Posted by: TIbrahim
from California
Gender:Male
I recently arrived in the country and of course I don't know what the brand trusts the public.
Black and Decker was my company that I trusted in my previous country, which made me after receiving this product unfortunately change my mind about this company.
This drill my wife bought after we trusted this reliable brand company, on black friday shows, but since 2 months of use the battery is not working, it gives me a red light, and the charger was very hot. Therefore, I feared something tragic would happen if I continued to put it in the electricity, God forbid.
The trademark may differ from that in my previous country.
Unfortunately, I was disappointed. ; (
Black and Decker was my company that I trusted in my previous country, which made me after receiving this product unfortunately change my mind about this company.
This drill my wife bought after we trusted this reliable brand company, on black friday shows, but since 2 months of use the battery is not working, it gives me a red light, and the charger was very hot. Therefore, I feared something tragic would happen if I continued to put it in the electricity, God forbid.
The trademark may differ from that in my previous country.
Unfortunately, I was disappointed. ; (
No, I would not recommend this to a friend.
Written by a customer while visiting blackanddecker.com
Customer Rating
2
Not impressed
on January 12, 2022
Posted by: Rsoxrule
Bought this to do pilot holes in plastic fence surrounding our patio. For the effort needed I should have stuck with my awl!
No, I would not recommend this to a friend.
Response from blackanddecker.comBy BLACK+DECKER® Support , March 30, 2022
We appreciate your feedback on the BDCDD12C and are sorry to hear about the issue you are having with your product.
This is not the kind of performance we expect from our products and would like to speak to you about this issue so we can assist you in resolving this to your satisfaction.
Please email us at wecare@sbdinc.com and reference ticket # 4120129. We look forward to hearing from you.
This is not the kind of performance we expect from our products and would like to speak to you about this issue so we can assist you in resolving this to your satisfaction.
Please email us at wecare@sbdinc.com and reference ticket # 4120129. We look forward to hearing from you.
Written by a customer while visiting blackanddecker.com
Customer Rating
1
Don’t Buy!
on October 22, 2024
Posted by: Complaint
from Wisconsin
This drill is absolutely terrible. No matter how much you charge it, what holes you drill before you put the screws in, and how much pressure you put In, it will not screw wood together. Spend the extra money and get something other than this.
Response from blackanddecker.comBy Andy, CRAFTSMAN, October 23, 2024
Hello, Valued customer I appreciate your feedback on the 12V MAX* Cordless 3/8 Inch. Drill Driver Kit
BDCDD12C and I'm sorry to hear it will not screw wood together. This is not the kind of performance we expect from our products. We will be reaching out to you via email at the address you have provided to assist you further.
Thanks, Andy Social Media Team
BDCDD12C and I'm sorry to hear it will not screw wood together. This is not the kind of performance we expect from our products. We will be reaching out to you via email at the address you have provided to assist you further.
Thanks, Andy Social Media Team
Written by a customer while visiting blackanddecker.com
Customer Rating
3
No extra batteries for sale
on December 23, 2024
Posted by: Faveneti
For crying out loud, I wish I had done a little research before buying this drill. I just needed a handy drill, something that did the small and odd jobs I needed. These days I've been finding myself needing to use it more and more often, still nothing as intense as major construction projects, but it's getting irritating having to stop because the battery is dead/dying. I see this is a "Best Seller", well I'll never buy another because I can't get something as simple as an extra battery so I can keep moving on all the little projects and the such. It would be perfect if there were extra batteries for it available. While the battery issue is big enough I'll never buy a B&D drill again, it's done its job admirably up until now.
No, I would not recommend this to a friend.
Response from blackanddecker.comBy BLACK+DECKER, December 24, 2024
Hello Faveneti, I appreciate your feedback on the BDCDD12C 12V MAX* Cordless 3/8 Inch. Drill Driver Kit and I'm sorry to hear there are no batteries available. Your satisfaction is our top priority. Someone from our customer service team will be in contact with you via the email address you provided to assist you.
Thank you, Roxy
Thank you, Roxy
Written by a customer while visiting blackanddecker.com
Customer Rating
1
Black and Decker Crap
on February 24, 2025
Posted by: BoohooMemaw72
from Long Beach, CA
It shouldn't have stars at all! Very disappointed with this product. It's practically brand new! I'm not able to recharge the battery at all.
No, I would not recommend this to a friend.
Response from blackanddecker.comBy CS, March 4, 2025
Hello. We appreciate your feedback on the BDCDD12C. We are sorry to hear that you are having problems with your tool. Your satisfaction is our top priority. We have reached out to you via email at the address you have provided to assist you further with this matter.
Thanks, Mitzy, BLACK+DECKER
Thanks, Mitzy, BLACK+DECKER
Written by a customer while visiting blackanddecker.com