Customer reviews from kitchenaid.com
KitchenAid - 1.6 Cu. Ft. Countertop Microwave - Stainless Steel
Average customer rating
3.4
(10 Reviews)
Rating breakdown 10 reviews
5 Stars
2
4 Stars
4
3 Stars
1
2 Stars
2
1 Star
1
62%of customers recommend this product.
(
5 out of
8)
Customer Reviews for KitchenAid - 1.6 Cu. Ft. Countertop Microwave - Stainless Steel
Customer Rating
4
Works Great
on March 1, 2026
Posted by: JTC53
from Carson Valley Nevada
[This review was collected as part of a promotion.] This microwave oven does everything I need and is a great help in meal preparation
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
John in Buffalo County Nebraska
on February 24, 2026
Posted by: Paplin
from Gibbon, Nebraska
[This review was collected as part of a promotion.] Eay to use, an option for every usevery good results the only microwave that correctly melts and softens butter
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Door issues. Terrible
on February 23, 2026
Posted by: ENARR
[This review was collected as part of a promotion.] The door doesn't open properly; it gets stuck after opening just a little. It worked great for a week, but the previous one wouldn't open at all. I had to press the open door button for 30 seconds to get it to work. What is happening to the quality? This is terrible!
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, February 26, 2026
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Microwave and would like the opportunity to see if we can help. Please feel free to connect with us using any of the options below:
Facebook: https://www.facebook.com/KitchenAid
Instagram: https://www.instagram.com/kitchenaidusa/
Live Chat: https://www.kitchenaid.com/service-and-support.html# (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number # 925263.
We’re looking forward to hearing from you.
Marie Q
Facebook: https://www.facebook.com/KitchenAid
Instagram: https://www.instagram.com/kitchenaidusa/
Live Chat: https://www.kitchenaid.com/service-and-support.html# (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number # 925263.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Consistent cooking
on January 19, 2026
Posted by: TAA58
from Hixson, TN
[This review was collected as part of a promotion.] Started using it about 6 months ago. Once I got used to it I like the consistency of the cooking.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
4
It's a microwave that works.
on January 14, 2026
Posted by: J M J
from Arizona
[This review was collected as part of a promotion.] We bought this after our five year old KitchenAid microwave stopped working. There were no replacement parts available. The original microwave was a bit larger in the interior, than this newer model. This model is not as user friendly as the model before.....
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Very poor quality control of Kitchaid Microwave
on January 6, 2026
Posted by: ricks-56-CA
from Pleasanton, CA
[This review was collected as part of a promotion.] Original microwave was missing the microwave inlet cover (found in the packing material after using the microwave for several days). Took 3 more tries to get a unit that was acceptable (but still had a dent on one side). The first 3 microwaves all had misaligned doors, and all 4 had dents on the side. Usage for manual cooking doesn't work as the Use Guide indicates - always requires 2 pushes of the start button vs. 1. Helped a friend with a GE microwave that was half the price and it was in perfect condition and worked as expected. If we weren't constrained by cutout size there is no way we would order another premium priced Kitchenaid applicance.
The one positive is that we kept getting more units to evaluate - shipped to our house.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, January 9, 2026
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Microwave and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information and reference Case # 896967
We look forward to speaking with you.
Christy T
We look forward to speaking with you.
Christy T
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Good product
on January 3, 2026
Posted by: Jth2025
from Houston
[This review was collected as part of a promotion.] I bought this one in Nov, used for about 2 months, everything is fine, the only problem is the control button. After only two months, the cover on the stop and start It's already like this after only two months of use. I wonder how worn it will look after a year or two.
Written by a customer while visiting kitchenaid.com
Customer Rating
3
Keypad functions
on November 26, 2025
Posted by: Bob288888888
[This review was collected as part of a promotion.] It takes to many steps to set cook time and level, not intuitive
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com