Response from bydash.comBy Dash Team, February 22, 2023
Thank you for your recent purchase of a Dash product. We hope you'll enjoy it when you get a chance to try it out. If you have any questions, please contact us at support@bydash.com
I just bought this yesterday. It was apparently a return when I bought it. So I checked to make sure it worked and it does but didn't check the lid . Whoever had it first decided to put the lid in the dishwasher. The lid still sits perfectly but the cup has to be put in its seat with some force. So I am currently waiting on email to see how much a replacement part is but until then it is usable and I will still use it.