Customer reviews from otterbox.com
OtterBox - Refurbished Excellent - iPhone 16 Pro Defender Series Pro XT Case for MagSafe - Plastic Solid Pattern - Dark Side
Average customer rating
4.1
(40 Reviews)
Rating breakdown 40 reviews
5 Stars
25
4 Stars
4
3 Stars
5
2 Stars
1
1 Star
5
85%of customers recommend this product.
(
22 out of
26)
Customer Reviews for OtterBox - Refurbished Excellent - iPhone 16 Pro Defender Series Pro XT Case for MagSafe - Plastic Solid Pattern - Dark Side
Posted by: Nancy
Verified Purchase:Yes
Love the newer, slimmed down version of the otterbox. It fits in my pocket easily.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Tony
Verified Purchase:Yes
The case is a lot thinner than the last one I bought and it didn’t come with a screen protector.👎
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, September 10, 2025
Thank you for your feedback. We have taken your feedback to the company for future consideration.
Written by a customer while visiting otterbox.com
Posted by: Tarran
Verified Purchase:Yes
Rubber outer casing keeps detaching from hard case. Bottom right button is exposed so my screen is vulnerable. Cracked my screen cover day after I bought this phone, case and cover.
Response from otterbox.comBy Customer Service, September 15, 2025
We have a great warranty, and our Customer Service Team would be more than happy to get you a new product via warranty replacement. Please reach out to us via chat, and we are happy to help with this!
Written by a customer while visiting otterbox.com
Posted by: smelton
Verified Purchase:Yes
Best Phone case I have ever had!!! Literally you won't regret
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Lynda
Verified Purchase:Yes
This is the only phone case I would ever trust and that I have ever been happy with; and that’s OtterBox!! 💪🏼🤩 and now I am so happy with the new styles and colors! Thank you!!!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Postman
Verified Purchase:Yes
The Otterbox fit perfectly. I would not purchase any other brand. I’ve always been pleased with their products. Combined with the hosted, it’s a winner.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: CBrown
Verified Purchase:Yes
The case was very hard to put on my iPhone. The back of the case is clear plastic. I like the solid rubber backing. I had to cut away a thin clear film that was over the camera lines.
Response from otterbox.comBy Customer Service, January 19, 2026
Hello! Thank you for your feedback! We are always looking to improve our cases with each iteration! If you need help with your case, we are happy to help! Please reach out to our CS team via chat and we are more than happy to assist!
Written by a customer while visiting otterbox.com
Posted by: Matt
Verified Purchase:Yes
Case was not as it appears in the description please ready carefully
Response from otterbox.comBy Customer Service, May 22, 2026
We’re so sorry to hear about the trouble with your product! Please reach out to us via chat, and we are happy to help with this!
Written by a customer while visiting otterbox.com