Customer reviews from otterbox.com
OtterBox - Refurbished Excellent - Defender Series Case for iPad (A16) and iPad (10th Gen) - Baja Beach
Average customer rating
3.5
(59 Reviews)
Rating breakdown 59 reviews
5 Stars
25
4 Stars
9
3 Stars
10
2 Stars
3
1 Star
12
64%of customers recommend this product.
(
30 out of
47)
Customer Reviews for OtterBox - Refurbished Excellent - Defender Series Case for iPad (A16) and iPad (10th Gen) - Baja Beach
Posted by: Benny
Verified Purchase:Yes
Been using otter box for many years for myself and wife’s phones and IPad. Recently bought her a new iPhone 15 and 10 gen IPad. Of course I ordered otter boxes for both and was really disappointed in the change in the products. No more screen protector. Now sold separately.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, January 11, 2024
Hi Benny! Hello! We apologize for any confusion. The Defender Series Pro case for the iPad 10th gen is screenless by design to allow it to pair perfectly with any of our screen protection options for the device. However, we also offer the Defender Series Case that comes with a built in screen protector. If our Customer Service Team may assist with any questions, please give us call at 1-855-688-7269 and we are happy to help.
Written by a customer while visiting otterbox.com
Posted by: Mike
Verified Purchase:Yes
Otterbox is the best. At 70mph my wifes phone fell off the top of the car and hit the pavement. No damage to the phone or the case.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Jennifer
Verified Purchase:Yes
Durable and effective! I do wish it were easier to remove the cover, but I appreciate how secure it is!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Josee
Verified Purchase:Yes
It’s a really good product I love it. I will recommend this.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
5
Sturdy!
on January 10, 2023
Posted by: BeccaR
from New Orleans, La
Gender:Female
[This review was collected as part of a promotion.] I received this Otterbox Defender for my iPad 10th generation and absolutely LOVE it! I always purchase protection for my new devices and always Otterbox because they make the best products available. This one is used on my 5 year olds iPad and given that she drops it multiple times I never have to worry about any cracked screens or damages. Like ever! The sturdiness of these products are A+ definitely a must buy!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
5
OtterBox is the best
on January 10, 2023
Posted by: ajb5681
from Winter Park, FL
Gender:Male
[This review was collected as part of a promotion.] For years and years I have been trusting OtterBox to protect all of my electronic devices, especially my iPhone. The protection that this case gives my new iPad is no different than than the protection that OtterBox has given my iPhone over the past years, reliable and resilient.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
5
Great product!
on January 10, 2023
Posted by: Marinedad
from Cincinnati, OH
Gender:Male
[This review was collected as part of a promotion.] Great product that I have been really impressed with since its arrival. I got this to protect my tablet from my kids while they are using the device. It has help up to them since I put installed it. It seems to be very durable and well made.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
3
Just ok
on January 10, 2023
Posted by: CAF27
from Brooklyn
Gender:Female
[This review was collected as part of a promotion.] So I consider myself tech savvy but I found this case kinda hard to use! It was tricky to put together and didn’t fit my iPad exactly even thought I thought it was the right generation. I tried my other iPad and it did fit but still found it kinda hard to put together!
I would recommend this to a friend!
Response from otterbox.comBy OtterBox, Customer Service Team, January 13, 2023
Sorry to hear you've had a tricky go of it with the Defender Series Pro case. Just to make sure we're on the same page, this one was specifically designed for use with the iPad (10th gen), so if you have another model then that would certainly explain things.
But if that's the device you do have, and you still haven't been able to get things situated just so, please do feel welcome to give our friendly Otters a call at 1-855-688-7269, and we'll be glad to help figure out what the trouble is and determine the best path forward to maximum protection and performance!
Best,
OtterBox Customer Support
But if that's the device you do have, and you still haven't been able to get things situated just so, please do feel welcome to give our friendly Otters a call at 1-855-688-7269, and we'll be glad to help figure out what the trouble is and determine the best path forward to maximum protection and performance!
Best,
OtterBox Customer Support
Written by a customer while visiting otterbox.com