Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Watch8 Aluminum Smartwatch 44mm LTE - Graphite - (2025)
Average customer rating
4.6
(3,812 Reviews)
Rating breakdown 3,812 reviews
5 Stars
2,888
4 Stars
618
3 Stars
181
2 Stars
64
1 Star
61
86%of customers recommend this product.
(
703 out of
816)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Watch8 Aluminum Smartwatch 44mm LTE - Graphite - (2025)
Customer Rating
2
Terrible watch.
on August 23, 2025
Posted by: None
Expertise:Intermediate
I got this watch mostly for running. It misses steps, from watch to Samsung app it is off by a few thousand steps, also I've ran a few half marathons, but according to the watch I haven't. All of the other features are pretty good, but I definitely would think twice, and go garmin.
Response from Samsung USBy R&R Team, August 25, 2025
Hi there None,
Thanks for taking the time to share your thoughts with us about your experience using the Samsung Galaxy Watch8. Your feedback allows us to continue to strive in providing the best products with superior functionality on the market to our customers while improving performance and functionality improvements. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Your Samsung smart watch automatically tracks the number of steps you've taken while wearing it. There are different factors that can cause the watch's step count to be inaccurate. However, you may need to verify how your steps are being counted by Samsung Health.
The accuracy of the watch's step measurement can be affected by the following factors:
* Make sure your watch and the Samsung Health app are using the latest software.
* Environmental and skin conditions may affect how well the steps are recorded.
* Steps are not counted when there is no hand movement in the exercise. For example, steps may not be recorded when pushing a lawn mower or cart because your hands are not moving. The watch is intended to calculate real step counts while walking.
* Walk naturally without looking at the watch or your shoulders, elbow and wrist being raised. When you walk looking at the watch, the accelerometer will not properly measure your steps taken, distance traveled, or even calories burned.
* The step count may not increase immediately when walking or exercising due to the step count algorithm. When the algorithm detects 10 continuous steps, the algorithm starts to count your steps taken and updates the step count.
* You may experience a brief delay before the Steps app displays your latest step count. There may also be a delay before the Goal pop-up window appears.
* If you use the steps tracker while traveling by car or train, vibration may affect your step count.
Please feel free to review, "Inaccurate steps on your Samsung smart watch" to help resolve what you've described to be experiencing with your feature. Feel free to reach out to Samsung Support afterward if you would like any further assistance. Thank you for being a faithful Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch8
https://www.samsung.com/us/watches/galaxy-watch8/
Inaccurate steps on your Samsung smart watch
https://www.samsung.com/us/support/troubleshooting/TSG01003112/
Thanks for taking the time to share your thoughts with us about your experience using the Samsung Galaxy Watch8. Your feedback allows us to continue to strive in providing the best products with superior functionality on the market to our customers while improving performance and functionality improvements. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Your Samsung smart watch automatically tracks the number of steps you've taken while wearing it. There are different factors that can cause the watch's step count to be inaccurate. However, you may need to verify how your steps are being counted by Samsung Health.
The accuracy of the watch's step measurement can be affected by the following factors:
* Make sure your watch and the Samsung Health app are using the latest software.
* Environmental and skin conditions may affect how well the steps are recorded.
* Steps are not counted when there is no hand movement in the exercise. For example, steps may not be recorded when pushing a lawn mower or cart because your hands are not moving. The watch is intended to calculate real step counts while walking.
* Walk naturally without looking at the watch or your shoulders, elbow and wrist being raised. When you walk looking at the watch, the accelerometer will not properly measure your steps taken, distance traveled, or even calories burned.
* The step count may not increase immediately when walking or exercising due to the step count algorithm. When the algorithm detects 10 continuous steps, the algorithm starts to count your steps taken and updates the step count.
* You may experience a brief delay before the Steps app displays your latest step count. There may also be a delay before the Goal pop-up window appears.
* If you use the steps tracker while traveling by car or train, vibration may affect your step count.
Please feel free to review, "Inaccurate steps on your Samsung smart watch" to help resolve what you've described to be experiencing with your feature. Feel free to reach out to Samsung Support afterward if you would like any further assistance. Thank you for being a faithful Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch8
https://www.samsung.com/us/watches/galaxy-watch8/
Inaccurate steps on your Samsung smart watch
https://www.samsung.com/us/support/troubleshooting/TSG01003112/
Written by a customer while visiting Samsung US
Customer Rating
5
Light weight does it all
on August 23, 2025
Posted by: M3gan21111
[This review was collected as part of a promotion.] The watchEight is lightweight and has all of the features that other watches have.It also does sleep apnea review which is a cool feature.I love it so far
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
great watch
on August 23, 2025
Posted by: galaxyman444
[This review was collected as part of a promotion.] absolutely love it the customization is so good very comfortable to wear all day galaxy ai is so helpful
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product is amazing!
on August 23, 2025
Posted by: Lily23
[This review was collected as part of a promotion.] The moment I got this watch, I fell in love with it! The band quality, the color, everything was perfect. The watch has amazing features including the Galaxy AI. It helps me in tracking my fitness and health. It gives me accurate results. All in all, this watch is worth the money
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great product, totally worth it.
on August 23, 2025
Posted by: SteveWesMusic
[This review was collected as part of a promotion.] Great product, meets all needs. Really recommend it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product is super convenient.
on August 22, 2025
Posted by: Housewife4ever
[This review was collected as part of a promotion.] Wow this Galaxy 8 does way more things than we ever could imagine. My two adult children can't believe the features. They both have always used Apple products, but not anymore. My son who's a police officer says the features are very important in his line of work. And my daughter the sceptic social worker says she couldn't believe the quickness, the clarity or the light weight of the Galaxy 8. My husband can not stand any kind of jewelry not even his wedding ring, but guess what? He's considering the Galaxy 8. Now this will be short of a miracle. I thought. But he asked me how fast could he get one. Wow, you guys have done a great job with the Galaxy 8.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Works great, visible in sun on water
on August 22, 2025
Posted by: Ajfoil
[This review was collected as part of a promotion.] Use it to track my wing foiling millage and speed. The hey Google ai does. It work when the phone is not around if you don't have LTE version though
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Light weight, good design
on August 22, 2025
Posted by: Nandp87
[This review was collected as part of a promotion.] The watch is light weight compared to galaxy watch 6 classic. Design is good too, look elegent. Battery life is disappointing.
Value
5
Written by a customer while visiting Samsung US