Customer reviews from jbl.com
JBL - Tune Buds 2 - True Wireless Noise Cancelling Earbuds Spatial Sound and Smart Ambient Technology, 6 mics for Perfec - Teal
Average customer rating
3.7
(52 Reviews)
Rating breakdown 52 reviews
5 Stars
24
4 Stars
7
3 Stars
8
2 Stars
5
1 Star
8
91%of customers recommend this product.
(
21 out of
23)
Customer Reviews for JBL - Tune Buds 2 - True Wireless Noise Cancelling Earbuds Spatial Sound and Smart Ambient Technology, 6 mics for Perfec - Teal
Customer Rating
2
Didn't last long
on April 20, 2026
Posted by: Greeny
from Austin
These earbuds have given me more issues than any other pair. I bought 2 pairs. The first pair had issues first couple weeks of use with one earbud not functioning. The second pair lasted a couple months but now has the same problem of one earbud not working. If you are looking for a pair of earbuds, don't get these. They're not worth it in the long run. The noise cancellation and features were really good though, maybe I got defective ones???
Response from jbl.comBy Customer Support, April 20, 2026
Thanks for your feedback on our JBL Tune Buds 2. We'd like to work with you directly to address the issues you're experiencing with your unit. Please note that all our products come with a one‑year manufacturer’s warranty. Please contact our customer support team via this link: https://support.jbl.com/us/en/#contact
Written by a customer while visiting jbl.com
Customer Rating
1
Would work if they stayed in your ears
on April 23, 2026
Posted by: ml20
from Wisconsin
These don’t stay in your ears at all. Tried all 3 sizes and different positions, but they still continued falling out whenever I moved. Would not recommend.
Response from jbl.comBy Customer Support, April 23, 2026
Thanks for your feedback. You can create a tight seal on our JBL Tune Buds 2 by inserting the eartip at a slight downward angle, gently twisting the earbud to match the shape of your ear, and continuing to twist until it feels secure. Try this with each of the included eartip sizes to find the best fit. After a few attempts, the process becomes quick and easy each time you put them on. You may contact our customer support for further assistance.
Written by a customer while visiting jbl.com
Customer Rating
1
Don't buy
on May 14, 2026
Posted by: powerliftermike
from Hampstead, NC
I bought a pair in November 2025 black deal. It's May 2026. right bud stop working. That's sad. The saying you get what you paid for. (peace of junk)
Response from jbl.comBy Customer Support, May 16, 2026
Thank you for your feedback. Upon checking, it seems that you have contacted our customer support for warranty of your JBL Tune Buds 2 and they are assisting you with the next step. If you need other concerns and questions, feel free to reply to our email for further assistance.
Written by a customer while visiting jbl.com
Customer Rating
1
Would not recommend these
on May 24, 2026
Posted by: Earbuds 2
I bought the earbuds about a month ago. The sound quality of the music is great. Although when I make or receive phone calls people tell me that I sound like I’m under water and they can hear their own voice and horrible feedback. I would return them but I threw away the packaging
Response from jbl.comBy Customer Support, May 25, 2026
We appreciate your feedback with our JBL Tune Buds 2. Please download the JBL Headphones app and update the earbuds to the latest firmware. Once updated, proceed in doing a reset: Forget and unpair the earbuds from your source device, while both earbuds are on and not charging, tap two times and hold on the third tap for more than five seconds, until they turn off. Place both earbuds inside the charging case and close the lid for at least 30 seconds to complete the reset. After reset, you can pair them again with your source device. Also, our JBL Tune Buds 2 has several ANC features, one of which is called VoiceAware, which controls how much of your own voice you hear in the earbuds. Check if adjusting or disabling this through the JBL Headphones app resolves the issue. If you need further assistance, please contact us directly here: https://support.jbl.com/us/en/#contact
Written by a customer while visiting jbl.com