Customer reviews from brother-usa.com
Brother - INKvestment 6960 Wireless Color All-in-One Inkjet Printer with 11x17 capabilities/2 Paper Trays (MFCJ6960DW) - Gray
Average customer rating
1
(1 Review)
Rating breakdown 1 review
5 Stars
0
4 Stars
0
3 Stars
0
2 Stars
0
1 Star
1
Customer Reviews for Brother - INKvestment 6960 Wireless Color All-in-One Inkjet Printer with 11x17 capabilities/2 Paper Trays (MFCJ6960DW) - Gray
Customer Rating
1
Will not do Duplex Copies
on February 25, 2026
Posted by: PO BQ
This model will not do Duplex Copies.
There is no where in the menu that allows 2 sided copies.
Had a previous model MFC-J6935DW that worked great
There is no where in the menu that allows 2 sided copies.
Had a previous model MFC-J6935DW that worked great
Response from brother-usa.comBy Brother Customer Service, February 25, 2026
Thanks for taking the time to review your experience with the Brother MFCJ6960DW. We appreciate your feedback. I’m sorry to hear that you are having duplex copy issues with the Brother MFCJ6960DW. I sincerely apologize for any inconvenience this issue may have caused you. We can help with that. I have included a link to the FAQ answer that should assist you. Please follow all the steps listed in the following link:
Answer Link: https://support.brother.com/g/s/id/htmldoc/mfc/cv_mfcj6960dw/use/html/GUID-B4AB4401-B57E-4353-A8D8-C2CF0199210B_1.html?c=us&lang=en&prod=mfcj6960dw_us_eu_as&broug=in
If you still have difficulties, please contact Brother Customer Service at:
https://www.brother-usa.com/support/MFCJ6960DW
Answer Link: https://support.brother.com/g/s/id/htmldoc/mfc/cv_mfcj6960dw/use/html/GUID-B4AB4401-B57E-4353-A8D8-C2CF0199210B_1.html?c=us&lang=en&prod=mfcj6960dw_us_eu_as&broug=in
If you still have difficulties, please contact Brother Customer Service at:
https://www.brother-usa.com/support/MFCJ6960DW
Written by a customer while visiting brother-usa.com
