Customer reviews from brother-usa.com
Brother - INKvestment 6960 Wireless Color All-in-One Inkjet Printer with 11x17 capabilities/2 Paper Trays (MFCJ6960DW) - Gray
Average customer rating
4 out of 5
4
(8 Reviews)
Open Ratings Snapshot
Rating breakdown 8 reviews
5 Stars
5
4 Stars
1
3 Stars
0
2 Stars
1
1 Star
1
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Customer Reviews for Brother - INKvestment 6960 Wireless Color All-in-One Inkjet Printer with 11x17 capabilities/2 Paper Trays (MFCJ6960DW) - Gray
Customer Rating
1 out of 5
1
Will not do Duplex Copies
on February 25, 2026
Posted by: PO BQ
This model will not do Duplex Copies.
There is no where in the menu that allows 2 sided copies.
Had a previous model MFC-J6935DW that worked great
Response from brother-usa.comBy Brother Customer Service, February 25, 2026
Thanks for taking the time to review your experience with the Brother MFCJ6960DW. We appreciate your feedback. I’m sorry to hear that you are having duplex copy issues with the Brother MFCJ6960DW. I sincerely apologize for any inconvenience this issue may have caused you. We can help with that. I have included a link to the FAQ answer that should assist you. Please follow all the steps listed in the following link:

Answer Link: https://support.brother.com/g/s/id/htmldoc/mfc/cv_mfcj6960dw/use/html/GUID-B4AB4401-B57E-4353-A8D8-C2CF0199210B_1.html?c=us&lang=en&prod=mfcj6960dw_us_eu_as&broug=in

If you still have difficulties, please contact Brother Customer Service at:

https://www.brother-usa.com/support/MFCJ6960DW
Written by a customer while visiting brother-usa.com
Customer Rating
5 out of 5
5
Easy to use and reliable printer with great app c
on April 24, 2026
Posted by: JessicaR
[This review was collected as part of a promotion.] A great printer/scanner !!! The interface is super intuitive and easy to use, which makes everyday tasks like scanning and printing really smooth. Scanning is quick, and overall performance is fast and reliable. No frustrating delays or glitches.
One of the best parts is the app. It makes printing so convenient, especially when switching between devices. Connecting from phone, laptop, or tablet is seamless and hassle free.
The only downside is that it’s a little on the bigger scale for a home printer, so it does take up some space. But aside from that, it’s a really solid dependable printer that does everything you need really well.
Written by a customer while visiting influenster.com
Customer Rating
5 out of 5
5
Great printer
on April 24, 2026
Posted by: ChristinaM
[This review was collected as part of a promotion.] This printer works very well and prints fast and crisp. It is awesome that it also takes paper that is 11x17. My only complaint is that it is very large and takes up a lot of space.
Written by a customer while visiting influenster.com
Customer Rating
5 out of 5
5
10/10
on April 26, 2026
Posted by: CindyD
[This review was collected as part of a promotion.] I absolutely love this printer, it’s strong and fast, perfect for my office space. It was easy to set up and compatible with my phone, desktop and laptop. I printed 26 pages in seconds.
Written by a customer while visiting influenster.com
Customer Rating
5 out of 5
5
The GOAT of Crafting Printers!
on April 26, 2026
Posted by: TabithaW
[This review was collected as part of a promotion.] I'm a total Brother superman (I even have their sewing machine!), and this printer is the perfect successor to my ten-year-old LaserJet. I'm a heavy crafter now and use a Cricut, and the community was right: This machine is elite.
Why it's amazing:
- Pro-Level Scanning: The scanning quality is fan-freaking-tastic. It's a huge step up from my old workhorse.
- Super Simple: I can send scans to my computer directly from the printer buttons. No tech headaches!
- Reliable: If it's anything like my last brother, it'll be a beast for years.
If youre a crafter or business owner who needs high end scanning and copying, don't hesitate. Brother is your brand!
Written by a customer while visiting influenster.com
Customer Rating
2 out of 5
2
This 50lb monster does not belong in a home office.
on May 23, 2026
Posted by: EricE
[This review was collected as part of a promotion.] I have a dedicated home office but there is literally no place to put this massive beast. It’s at least 4x bigger than my current printer. I was really looking looking forward to replacing my ink jet with a laser but unless i build an extension on my house I have no way of doing it. This is probably a great printer for a real office work environment but it is completely ridiculous for my needs. I had no idea it would be so big. I work out all the time but just lifting the box is rough. Brother should know their target market. I am very disappointed.
Response from influenster.comBy Brother, Brother, May 27, 2026
Thank you for your feedback. We understand how the size and weight of the MFC‑J6960DW may not fit every home office setup. This model is designed for higher‑volume use and larger paper handling, which can make it bigger than typical home printers. We appreciate you sharing your experience.
Written by a customer while visiting influenster.com
Customer Rating
5 out of 5
5
Great
on May 30, 2026
Posted by: AngieG
[This review was collected as part of a promotion.] I love the quality in whick this printer copies. It has many great features and it is super easy to use. It is also a decent size. Overall great addition to any office
Written by a customer while visiting influenster.com
Customer Rating
4 out of 5
4
Wow
on June 12, 2026
Posted by: KaylahT
[This review was collected as part of a promotion.] All I can say is wow. It’s much bigger and heavier than I expected but it has so many features. It comes with a QR code which made it super easy to set up. It connects via WiFi so you can print from your phone which is so nice because you can print right when you want you from your phone etc. without having to go to the printer to do it manually. The ink cartridges were easy to install and the printer quality is crisp and bright! This is a great printer.
Written by a customer while visiting influenster.com