Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Average customer rating
4.8 out of 5
4.8
(27,051 Reviews)
Open Ratings Snapshot
Rating breakdown 27,051 reviews
5 Stars
23,232
4 Stars
2,999
3 Stars
515
2 Stars
145
1 Star
160
86%of customers recommend this product. 
(
1,028 out of 1,190
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Customer Rating
5 out of 5
5
Fantastic phone: My top pick always!
on December 25, 2025
Posted by: Princess Aurora
from San Francisco
Expertise:Intermediate
Verified Purchase:Yes
I've been using galaxy with S-pan for 10-15 yrs. The phone is just awesome in all ways -- the note app with samsung's voice-enabled keyboard is a new level of awesomeness. The ability to have 2 apps open next to each other is amazing -- I usually open chatgpt with instructions and another app where I'm using those instructions lol! The rest of android features, like modes & routines, google pay etc work seamlessly.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
4 out of 5
4
Value
5 out of 5
5
Response from Samsung USBy R&R Team, March 6, 2026
Hello Princess Aurora, we are grateful for your feedback on your Samsung Galaxy S25 Ultra. We are excited to hear how pleased you are with the usage of your new device, that you are finding it to function smoothly when using multiple apps simultaneously, and that you are making use of the updated features available. Please, reach out to us again in the future if you ever have questions, or wish to provide additional feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great phone
on December 25, 2025
Posted by: Fred
from North Carolina
Expertise:Intermediate
Verified Purchase:Yes
The new features and long battery life are awesome.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, March 6, 2026
Hi there Fred, thank you for taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra. We love hearing how much you are enjoying the new features available on your device, and that you are finding the battery life to be amazing for your usage. We have provided a link to the Samsung Support Team for your convenience if any questions come up as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Ta Bien
on December 25, 2025
Posted by: Dj XTc
from Los Angeles, California
Expertise:Expert
Verified Purchase:Yes
Excellent, I've always owned Samsung phones and have always enjoyed everything they offer.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, March 6, 2026
Hey Dj XTc, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We love hearing how excellent you are finding your new device, and we have provided a link to the complete manual to assist you in fully exploring the features and capabilities available on your device. We have also shared a link to the Samsung Support Team for your convenience to assist you if you ever have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
🎅👍
on December 25, 2025
Posted by: DonQ
Verified Purchase:Yes
👍🎅🎅🎅🎅🎅🎅🍿🍿🍿🍿🍿🍿🍿🍿🍿🍿🍿🍿🍿🍿🍿🍿🍿🍿🍿🍿
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
My first flagship
on December 25, 2025
Posted by: Nate
from South Carolina
Expertise:Intermediate
Verified Purchase:Yes
Thus is my 1st time buying a true flagship phone like this, coming from a S21 it's a night and day difference. I use it on Mint and couldn't be happier.
There's nothing it can't do so far.
I'm having trouble getting Telegram is my only hiccup so far.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, March 6, 2026
Hey Nate, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are so happy to hear that you are enjoying the enhanced features and additional capabilities of your new device. We have provided a link to the Samsung Support Team if you believe your device is not operating as intended as you are attempting to download additional apps and get your device aligned to your usage preferences. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Love
on December 25, 2025
Posted by: DeeGee
from Texas
Verified Purchase:Yes
Haven't even gotten into the phone and all it's features but I have always loved Samsung and I am loving this galaxy!!
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
New s25 ultra
on December 25, 2025
Posted by: Richard
from Atlanta, GA
Expertise:Intermediate
Verified Purchase:Yes
Phone is great. Upgraded from s23 ultra. Wish all saved log ins from old phone transfered but that is not phone related. All programs transfered and everything was easy to do.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy R&R Team, March 6, 2026
Hi Richard, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We are happy to hear that after getting through the inital setup with your device, you are pleased with the usage every day. We have provided a link to the complete manual for your device to help you maximize your experience, and align the settings to your preferences. We have also shared a link to the Samsung Support Team for your convenience if any questions arise during your usage. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Samsung galaxy s25
on December 25, 2025
Posted by: Chris
Verified Purchase:Yes
Great phone and super fast. The camera is great. The photos are so clear
Response from Samsung USBy R&R Team, March 6, 2026
Hey Chris, we appreciate you taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra. We are thrilled to hear that you are enjoying the enhanced speed, camera quality, and usage of your device. We have provided links to resources to help you fully discover the capabilities of your device like Galaxy AI, align the settings to your preferences, and answer any questions along the way. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
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