Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Average customer rating
4.8 out of 5
4.8
(27,051 Reviews)
Open Ratings Snapshot
Rating breakdown 27,051 reviews
5 Stars
23,232
4 Stars
2,999
3 Stars
515
2 Stars
145
1 Star
160
86%of customers recommend this product. 
(
1,028 out of 1,190
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Customer Rating
5 out of 5
5
Still worth it
on December 25, 2025
Posted by: Cesar
Expertise:Expert
Verified Purchase:Yes
Great all around. The cameras are amazing and the phone is very fast.
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, December 26, 2025
Hey Cesar, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We love hearing how pleased you are with the amazing speed and camera quality of your device. We have provided links to the complete manual and Samsung Support Team to help you maximize your experience, align the settings to your preferences, and answer any questions that may come up along the way. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
S pen
on December 25, 2025
Posted by: Omar
Expertise:Expert
Verified Purchase:Yes
The spen doesnt connect on the bluetooth when want to make wirless picture.
Response from Samsung USBy R&R Team, March 5, 2026
Hello Omar, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We are pleased to know that you are overall happy with the features of your device. We have provided links to an article to help you with the redesigned S Pen features of your device, and to the complete manual to highlight the hand gestures and voice commands you can use with your device. We have also provided a link to the Samsung Support Team for your convenience if any questions arise as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
S25 ultra
on December 25, 2025
Posted by: Eugene
from Fl
Expertise:Intermediate
Verified Purchase:Yes
Good product, 1tb memory for k4 is perfect size...
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy R&R Team, March 5, 2026
Hey Eugene, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are so happy to hear that you are pleased with the usage of this device, finding the storage capacity to be so great for your needs, and that the size feels so good for you. We have provided links to resources to help you discover all of the amazing features available on your device including Galaxy AI, best align the settings to your preferences, and answer any questions you may have along the way. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Excellent phone.
on December 25, 2025
Posted by: Anonymous
from Chacahoula, Louisiana
Expertise:Intermediate
Verified Purchase:Yes
So glad I got the S25 Ultra. A very refined device.
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, March 5, 2026
Hey Denise Tauzy, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We couldn't be happier to hear that you are so pleased with the purchase of your new device, and that you are finding it to look and feel very refined during your usage. We have provided links to the complete manual and the Samsung Support Team to help you discover all of the amazing features available on your device like Galaxy AI, and answer any questions you may have during your usage. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Love it
on December 25, 2025
Posted by: Marija
from Sarasota
Expertise:Intermediate
Verified Purchase:Yes
The only downside, just like the 24 ultra, the pen falls out itself, don't not stay put and its easy to lose
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
S25 Ultra replaces S10 museum piece
on December 25, 2025
Posted by: Anonymous
Verified Purchase:Yes
The Samsung Ultra S25 replaces my former museum piece an S10. The difference is stunning. The new phone is capable of handling online research while I’m in the field as well as maintaining a 5G connection. The quality of the sound is amazing and the photos are crystal clear. The only thing I really have to adjust to is the increase in overall size. A small thing when compared to the better overall quality.
I would recommend this to a friend!
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
It's good
on December 25, 2025
Posted by: Slagathor
Expertise:Expert
Verified Purchase:Yes
I upgraded from the S22 Ultra to the S25 Ultra and it's good. Glad to be rid of the curved screen lol
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, March 6, 2026
Hi there, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We are ecstatic to hear how pleased you are with the upgraded features and capabilities of your new device, and that you are pleased with the updated design of the display. We have provided a link to the Samsung Support Team for your convenience if you have questions as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Not impressed
on December 25, 2025
Posted by: Melissa
from Ohio
Expertise:Intermediate
Verified Purchase:Yes
I just don't see much difference in past phones. I only bought this to get the extra storage. Samsung really lowered themselves when they took away the ability to buy storage with SD cards. Plus I miss the days when you could plug in headphones instead of Bluetooth. Pay attention, because corporations are taking away choices for us.
No, I would not recommend this to a friend.
Features
3 out of 5
3
Performance
3 out of 5
3
Design
3 out of 5
3
Value
2 out of 5
2
Response from Samsung USBy R&R Team, December 26, 2025
Hi Melissa, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We know how disappointing it can be when your device is not meeting your expectations. We have provided a link to the complete manual for your device to assist you with the enhanced features, and discovering the full capabilities of your device. If you are needing additional storage capacity with your device, you can use the cloud-based storage expansion, that has the added benefit of access to all of your media across your ecosystem of devices. If you are wanting to use wired headphones, you can absolutely do so with the usage of a USB-C to headphone jack adapter plugged in to the charging port. We have provided a link to the Samsung Support Team if any questions arise as you continue using your device. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
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