Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Average customer rating
4.8 out of 5
4.8
(27,273 Reviews)
Open Ratings Snapshot
Rating breakdown 27,273 reviews
5 Stars
23,377
4 Stars
3,026
3 Stars
531
2 Stars
157
1 Star
182
86%of customers recommend this product. 
(
1,135 out of 1,323
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Customer Rating
4 out of 5
4
Camera flicker and sound not letting focus on .06x
on January 6, 2026
Posted by: Gabes tints
from Oxnard ca
Expertise:Expert
Camera started to flicker and make sound when on .06x and it's annoying I wish it world get fixed
No, I would not recommend this to a friend.
Features
5 out of 5
5
Performance
4 out of 5
4
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 7, 2026
Hey Gabes tints, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We know how frustrating it can be when your device is not operating as intended or expected. We have provided a link to the Samsung Support Team for your convenience. These experts can help you determine the root cause of your frustration with your camera, and resolve this matter with your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
S25 ultra
on January 6, 2026
Posted by: Eric
from NYC
Expertise:Intermediate
Verified Purchase:Yes
The phone is ok. Not a fan of lose of 3.5 headphone jack. The excuse is lame they gave.
I would recommend this to a friend!
Features
4 out of 5
4
Performance
5 out of 5
5
Design
4 out of 5
4
Value
4 out of 5
4
Response from Samsung USBy R&R Team, February 3, 2026
Hi Eric, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are pleased to hear that you are overall happy with the usage of your device. If you are wanting to use your favorite wired headphones, we have provided a link to the Samsung Support Team who can assist you with an adapter you can plug in to the charging port to use your headphones. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
S25 ultra
on January 6, 2026
Posted by: ROGER NOVELO
Verified Purchase:Yes
Very good phone... nice screen like always, fast to charge and materials are and feel good quality and the cameras are the best. Its a really fast phone and all ai on many programs are really helpful
Response from Samsung USBy R&R Team, January 7, 2026
Hi Roger Novelo, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We couldn't be happier to hear that you are having such a good experience with your device, and that you are so pleased with the capabilities of your device. We have provided a link to the Samsung Support Team to assist you if you ever have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Wayyy too much AI interference, heavy, bulky
on January 6, 2026
Posted by: LMQO
Verified Purchase:Yes
Really dislike this phone - the AI's constant, invasive, overly controlling. Never stops making suggestions to read, buy, & do things I don't want - feels like it's involved in literally everything I say or do!
Can't easily uninstall preinstalled apps cos they come back. 1
00x zoom's a gimmick - very grainy.
Old text thread's go black so have to keep trying to open old thread.
It's big, heavy, & bulky. Very overpriced. Gave it 2* instead of 1* because maybe it will do something better than my old phone one day.
Much prefer my old Galaxy!
No, I would not recommend this to a friend.
Features
2 out of 5
2
Design
2 out of 5
2
Value
1 out of 5
1
Response from Samsung USBy R&R Team, January 7, 2026
Hi there LMQO, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know how important your device is to you every day, and wanting to be able to best customize your device to your needs. We have provided links to the complete manual for your device, and to the Samsung Support Team to help you discover all of the amazing capabilities of your device, and disable any features you are not finding useful. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Very good
on January 6, 2026
Posted by: Anonymous
from Ohio
Expertise:Intermediate
Verified Purchase:Yes
Awesome performance great quality smooth great cameras
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 7, 2026
Hi Ricardo Rodriguez, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We couldn't be happier to hear that you are so pleased with the awesome capabilities of your device. We would love nothing more than to hear from you again in the future if you ever have questions, or want to provide additional feedback on your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great
on January 6, 2026
Posted by: RAMATOU
from New York
Verified Purchase:Yes
The battery is excellente every are great i love it 😀
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy R&R Team, January 7, 2026
Hey RAMATOU, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We are happy to hear that you are pleased with the battery life and features of your device. We have shared a link to the Samsung Support Team for your convenience. These experts can assist you if you ever have questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
It is the best
on January 6, 2026
Posted by: Mintesnot
Expertise:Intermediate
Verified Purchase:Yes
I luv it.
It fast, modern, best camera and i am in luv with the S pen
Response from Samsung USBy R&R Team, January 7, 2026
Hi Mintesnot, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We're thrilled to hear you are having such a wonderful experience with your device, and that you are so in love with the usage every day. We have provided a link to the complete manual fory our device to help you with additional features like Galaxy AI. We have also shared a link to the Samsung Support Team to assist you if you ever have questions about your device. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Wifi and Sim Network signals are unstabble
on January 6, 2026
Posted by: AKHAN
from Georgia
Expertise:Intermediate
Verified Purchase:Yes
It's my 4th Samsung device in the house and disappointed!
Features
4 out of 5
4
Performance
2 out of 5
2
Design
4 out of 5
4
Value
3 out of 5
3
Response from Samsung USBy R&R Team, January 7, 2026
Hey A_KHAN, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know how important the uninterrupted connection of your device is to you every day. We have provided links to troubleshooting guides to help you resolve this experience at your convenience. We have also shared a link to the Samsung Support Team and your warranty information for additional assistance. We appreciate you being a Samsung customer. -Elizabeth
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Galaxy phone or tablet Wi-Fi connection issues
https://www.samsung.com/us/support/troubleshooting/TSG01001559/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Warranty
smsng.us/Warranty-Info
Written by a customer while visiting Samsung US
Showing 7409-7416 of 27270 results 
<< 1 ... 925 926 927 928 929 ... 3409 >>