Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Average customer rating
4.8
(27,225 Reviews)
Rating breakdown 27,225 reviews
5 Stars
23,340
4 Stars
3,016
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Customer Rating
5
Excellent phone
on April 1, 2026
Posted by: Amnd2211
[This review was collected as part of a promotion.] I have upgraded from s23 ultra to this one, and I can't be happier, simply checks the box for every feature!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great upgrade
on April 1, 2026
Posted by: Sh0823
[This review was collected as part of a promotion.] I upgraded from s22ultra and it was great easy to use longer lasting battery and camera is wonderful
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
The phone heats up
on April 1, 2026
Posted by: muzet4sho
[This review was collected as part of a promotion.] The product heats up very fast esp on rideshare. It cannot stand long hours
Value
3
Response from Samsung USBy R&R Team, April 6, 2026
Hello Muzet4sho, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We know how disappointing it can be when your device is not operating as intended or expected. We have provided a link to a troubleshooting guide to help you with the temperature of your device. We have also shared a link to the Samsung Support Team to assist you anytime you believe your device is not operating as intended. We appreciate you being a Samsung customer. -Elizabeth
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Great everyday phone with powerful AI features
on April 1, 2026
Posted by: BusyLifeUser
[This review was collected as part of a promotion.] I’ve been really impressed with this device overall. The performance is fast and smooth whether I’m multitasking, streaming, or using apps throughout the day. The display is bright and clear, which makes watching videos and browsing enjoyable.
One of my favorite features is Galaxy AI. It makes everyday tasks easier, especially when it comes to organizing information, editing photos, and improving productivity. It feels like the phone adapts to how I use it, which is a big plus.
The battery life has been reliable and lasts through a full day with regular use. I also like how responsive and easy the interface is to navigate.
I use my phone for a mix of work and personal tasks, including communication, scheduling, and entertainment, and it handles everything well without slowing down.
Overall, this is a well rounded device that combines performance, usability, and smart features in a way that makes a real difference in daily use.
One of my favorite features is Galaxy AI. It makes everyday tasks easier, especially when it comes to organizing information, editing photos, and improving productivity. It feels like the phone adapts to how I use it, which is a big plus.
The battery life has been reliable and lasts through a full day with regular use. I also like how responsive and easy the interface is to navigate.
I use my phone for a mix of work and personal tasks, including communication, scheduling, and entertainment, and it handles everything well without slowing down.
Overall, this is a well rounded device that combines performance, usability, and smart features in a way that makes a real difference in daily use.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The AI powerhouse
on April 1, 2026
Posted by: Goofy2
[This review was collected as part of a promotion.] The Samsung galaxy S25 ultra solidifies its position as the king of premium smartphones, blending peak engineering whit more refined, ergonomic design. While snapdragon 8 gen 4 chip provides unrivaled speed, the true soul of this device is Galaxi AI.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Fast and efficient.
on April 1, 2026
Posted by: Dstar89
[This review was collected as part of a promotion.] Galaxy ai is so convenient and is a power house. I use it in my everyday tasks. Picture quality is amazing and the speed is unmatched. Overall a great device can't wait to upgrade.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product has great features and a wonderful ca
on April 1, 2026
Posted by: Hazbin666
[This review was collected as part of a promotion.] The galaxy AI is amazing to use and so easy. The s pen is a wonderful addition and it is so smooth and honestly indestructible.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love this phone!
on April 1, 2026
Posted by: Biggmama1015
[This review was collected as part of a promotion.] This phone is awesome. Especially using Galaxy AI. The camera would have to be my favorite feature. Streaming or just taking family photos. It has the best quality you could ask for. Galaxy AI helps with all my needs. From sending texts to searching the web. It does it all.
Value
5
Written by a customer while visiting Samsung US