Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Average customer rating
4.8
(27,225 Reviews)
Rating breakdown 27,225 reviews
5 Stars
23,340
4 Stars
3,016
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Customer Rating
4
I liked the S22+ Ultra better, camera was better.
on April 2, 2026
Posted by: AKassa414
[This review was collected as part of a promotion.] I liked the S22+ Ultra better, camera was better. I van zoom in on the moon with this phone but somehow cant get a clear picture of someones face when i zoom in. Galaxy AI is pretty cool on this phone but you can tell it's a work in progress.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Security is lacking
on April 2, 2026
Posted by: Hosston71043
[This review was collected as part of a promotion.] Everything about this phone is amazing except the security.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Same Great Galaxy Series
on April 2, 2026
Posted by: Wittry78
[This review was collected as part of a promotion.] I swapped my s23 for an S25 and I love it. Still the same great Galaxy series just with updated features. This is the last in the series as of now that still uses the Bluetooth in the S pen so you still access features like being able to take pictures with it. I've only had this phone for a short time but I'm hoping it will last just as long if not longer than my s23.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Products great for networking and working!
on April 2, 2026
Posted by: Lulubelle
[This review was collected as part of a promotion.] The Samsung 25 Ultra has many great features! I personally bought the phone for my streaming needs! The camera quality and functions are exquisite! Rather creating content or streaming! The phone is very clear, never overheats like products in the past and has great lifetime of the battery! I also love the fact of having Galaxy AI which I use frequently to help create and build my content! This phone isn't also great for streaming and content, but working while on the go! Having access to all the Office Apps, Adobe and other PDF programs really allows ease no matter where you are or what you're doing! We are steadily traveling with competitions and sports, yet I'm always still needing access to a laptop or computer, my Samsung 25 Ultra does that with ease without having to carry bulking laptops or Ipads. With programs that allow you to connect to other devices or printers nearby! I also love the screenshare options, that make it possible to connect to other devices or add an additional screen while working! The Samsung Galaxy 25 Ultra is light white, has the reflective screen that I absolutely love as well as the one UI amd ease of all its features! The feel of navigating this phone is unlike any other device I've ever used! The 6000mAh makes the fast charging seem like magic. Within minutes of your phone being at 5% its at 50 and the S Pen upgrade provides excess ease to all your note taking task!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
No issues. Very Happy
on April 2, 2026
Posted by: Aaronimus
[This review was collected as part of a promotion.] I'm a big fan of this S25. Does everything i need plus a lot more. Stylus is very useful. I use AI all the time. Really helps with small side buisness. Highly recommend.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
camera is amazing as well as the other features
on April 2, 2026
Posted by: Preciouskey
[This review was collected as part of a promotion.] I use my phone for personal and work. I also use my hotspot a lot to work on my lap top.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love the features and the size.
on April 2, 2026
Posted by: Dina89
[This review was collected as part of a promotion.] I've been told that my phone takes the best photos so I am the official photographer at dinners and events!
Value
5
Written by a customer while visiting Samsung US
Posted by: Erica
from Ft lauderdale
Expertise:Expert
Verified Purchase:Yes
Phone over heats when using navigation never had this problem with s24ultra
No, I would not recommend this to a friend.
Performance
2
Design
4
Value
4
Response from Samsung USBy R&R Team, April 7, 2026
Hi Erica, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We know how important the prolonged and uninterrupted usage of your device is to you while still being comfortable in your hand. We have provided a link to an article to help you troubleshoot the temperature of your device at your convenience. We have also shared a link to the Samsung Support Team to assist you further if this experience continues, or questions arise as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Samsung Support
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Samsung Community
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Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US