Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Average customer rating
4.8
(27,223 Reviews)
Rating breakdown 27,223 reviews
5 Stars
23,338
4 Stars
3,016
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Customer Rating
4
Great Phone
on April 7, 2026
Posted by: Deephrs
[This review was collected as part of a promotion.] Nice phone with lots of customization. Just needs a bit of polishing within the interface. Examples include opening in new windows vice same app. Also keyboard input needs to be a bit more robust and resilient, very easy to misinput.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Very user friendly phone and beautiful device
on April 7, 2026
Posted by: Cristy
[This review was collected as part of a promotion.] Phone is very user friendly, easy to use and has lots of amazing features for everyone to love. You definitely will not be disappointed in this phone at all.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Not A Fan...
on April 7, 2026
Posted by: Chrissy
[This review was collected as part of a promotion.] I went from Samsung A71 5G (LOVED IT!) to Samsung S25 Ultra, the biggest reason being access to more internal memory. Going from 128G to 1T has been a game changer, since most apps don't allow memory card storage. I now have plenty of room for games for the kids, and all the apps I need. Processor seems a little bit faster, and the option to protect the battery by limiting charging to less than 100% is a great idea. HOWEVER, it is strange that one charge session will end @ 94% and the next at 95%. Although it has a much higher zoom (and megapixels) than my A71 5G, it is difficult for the S25 Ultra to take clear pics when zooming, night shots are awful, and taking pics while moving is all but useless. I didn't have those issues with the A71. Maybe it's a lack of knowledge on my part, but it really shouldn't be so difficult to use a phone camera. I had issues transferring things to the new phone. For a couple of weeks, additional things (apps/msgs/pics) would suddenly just show up, but then, nothing else. Everything still isnt transferred after 3 months. I dont like the changes to msgs either. Not a big deal for most but I used to tap a box at the top of a convo as if deleting everything, then de-select what I needed to keep. Now I'm forced to individually tap each item to delete it. If I accidentally delete the wrong thing? Too bad, no way to recover it. Not a fan of Galaxy AI, either. If it makes things up, why is it giving advice? If A71 5G had more GB I'd return S25 Ultra.
Value
3
Response from Samsung USBy R&R Team, April 8, 2026
Hi there Chrissy, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We know that upgrading to a new device can come with a bit of a learning curve, and cause frustration as you make adjustments. We have provided a link to an article to help you with the camera features and settings available for the best possible photos and videos with your device. We have also shared a link to the complete manual for your device to help you with the additional features available on your device, and alignment of the settings. We have lastly provided a link to the Samsung Support Team to assist you with any features you feel may not be operating as intended like Galaxy AI. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
I'm a fan of Samsung!
on April 7, 2026
Posted by: MamaSheets
[This review was collected as part of a promotion.] I purchased my first Samsung phone years ago and have never wanted a different brand!
I love my Galaxy. The size is prefect, for me. It allows me to watch videos with comfort due to screen size. Images are clear. I have enjoyed using the most popular apps due to the screen size, as well.
The speakers are great! As a matter of fact, they are louder than competitive phone companies. Music and videos sound clearer than that big competitor.
I really enjoy the Galaxy Ai and use it to create fun photo projects, as well as research.
I like the addition of the pen with my phone. It's a nice tool to use for notes, drawing, and searching.
I've dropped my Samsung phone more times than I care to admit and my screen has always stayed intact. It does not crack as easily as other phone screens do.
I take hundreds of photos and play a couple of games on my phone. The internal memory has been able to hold it all, including a dozen apps on total.
I have never had issues with my Samsung and I have become a true fan. I never plan to go to a different brand.
I love my Galaxy. The size is prefect, for me. It allows me to watch videos with comfort due to screen size. Images are clear. I have enjoyed using the most popular apps due to the screen size, as well.
The speakers are great! As a matter of fact, they are louder than competitive phone companies. Music and videos sound clearer than that big competitor.
I really enjoy the Galaxy Ai and use it to create fun photo projects, as well as research.
I like the addition of the pen with my phone. It's a nice tool to use for notes, drawing, and searching.
I've dropped my Samsung phone more times than I care to admit and my screen has always stayed intact. It does not crack as easily as other phone screens do.
I take hundreds of photos and play a couple of games on my phone. The internal memory has been able to hold it all, including a dozen apps on total.
I have never had issues with my Samsung and I have become a true fan. I never plan to go to a different brand.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome features
on April 7, 2026
Posted by: 1Keeng7
[This review was collected as part of a promotion.] The drawing assist tools are awesome. Additionally, the security and privacy features are great. I will definitely purchase the S26 ultra.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
S25 Ultra Love it!
on April 7, 2026
Posted by: Buckeyenirvana
[This review was collected as part of a promotion.] The screen is really nice. Battery life is pretty good. And it takes awesome pictures!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
It has everything.
on April 7, 2026
Posted by: Cauliflower
[This review was collected as part of a promotion.] I absolutely love my new phone. I upgraded from the s23 to s25 ultra, it has so many more features. I didn't think I would use the stylus that much but I do. It's so convenient to jot down notes, and you can have it set up to save on your log in screen untill your done with it and exit out. Makes running errands and grocery shopping so much easier. I was blow away with how beautiful night mode photos came out. You can see every star in the sky! I started off with the first galaxy phone, and always amazed when getting a newer model it never disappoints!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product has the best camera and amazing quali
on April 7, 2026
Posted by: Mamabearof3
[This review was collected as part of a promotion.] I highly recommend the Galaxy AI if you or a loved one is in the market for a new phone! You will never find another phone with such amazing camera and storage! I love the colors that are available and the stylist that it comes with also. I have never had another phone with a battery like this one. Everything you can think about or dream about a phone this one has the ability to do it
Value
5
Written by a customer while visiting Samsung US