Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Average customer rating
4.8
(27,223 Reviews)
Rating breakdown 27,223 reviews
5 Stars
23,338
4 Stars
3,016
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Customer Rating
5
I believe it's the best phone in the market
on April 9, 2026
Posted by: George
[This review was collected as part of a promotion.] I really believe that this is the best phone in the market even better than the next one S26 ultra
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone I've had.
on April 9, 2026
Posted by: Mercuryinv
[This review was collected as part of a promotion.] Let me start here and say this is by far the best Samsung Galaxy phone I've had so far.
Love the new features under the hood with the new Galaxy AI I can be more productive and organized . Thanks Samsung keep up the great work.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love this product
on April 9, 2026
Posted by: SHEYBABL
[This review was collected as part of a promotion.] This is great, I use in my card to look or found things, I feel pretty safe and use full.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The S25 Ultra has many amazing features i use
on April 9, 2026
Posted by: GalaxyLover
[This review was collected as part of a promotion.] With the S25 Ultra, I typically use the Google Gemini assistant to make calls or send messages to contacts, I have use the "Now" AI feature for news and other important information every now and then and frequently allow AI to optimize my photos and videos. I love the hardware within the phone as well, the powerful Snapdragon 8 chip has proven to be extremely helpful in everyday life ranging from basic tasks to things that require more computing power. I love the customization the device has as well, being able to freely pick where I want my apps, how I want my control center and what themes I want has made my phone feel fresher than ever before. The cameras are nothing short of incredible, I have taken a few photos of the moon and have loved them so much cause of the details the AI optimization is able to pull. Overall, I love the S25 Ultra and plan to stay with Samsung for many years to come.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
S25 Ultra Upgrade!
on April 9, 2026
Posted by: Fatboy515
[This review was collected as part of a promotion.] I switched from the S24+ to the S25 Ultra and it was a huge difference. The camera is so much better at distance! The S-pen is a nice feature that comes in handy but for me it's the larger screen and memory. I won't go back to a plus after this phone
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing overall
on April 9, 2026
Posted by: Sf1088
[This review was collected as part of a promotion.] GEMINI, Great way to help on manu things from searching unknown things to make things you know better.
Camera, love the zoom options, great ways to optimize pictures
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Not worth it
on April 9, 2026
Posted by: Razorsgarage
[This review was collected as part of a promotion.] Its horrible. Im in my phone all day and this has the worst screen yet doesn't respond to touch on tbe lower part of screen. Like a dead spot. Absolutely frustrating and Samsung doesn't even care.
Value
1
Response from Samsung USBy R&R Team, April 9, 2026
Hello Razorsgarage, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We completely understand how frustrating it is when your device is not operating asintended or expected. We have provided a link to an article to help you troubleshoot this experience with your display at your convenience. We have also provided a link to the Samsung Support Team to offer additional assistance if this experience continues with your device. We appreciate you being a Samsung customer. -Elizabeth
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Great Features
on April 9, 2026
Posted by: Bethlehem76
[This review was collected as part of a promotion.] One amazing feature is Galaxy AI. It assists when you need it. The streaming and gaming are phenomenal and the ease of use and battery life are unreal. I would recommend 10/10!
Value
5
Written by a customer while visiting Samsung US