Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Average customer rating
4.8
(27,219 Reviews)
Rating breakdown 27,219 reviews
5 Stars
23,335
4 Stars
3,015
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Customer Rating
5
Great phone!
on April 20, 2026
Posted by: Keithz44
[This review was collected as part of a promotion.] The phone does evey
Rushing i want it to do and more! The Galaxy AI features are also so cool I love taking a picture of anything and then circling it and the Galaxy AI can tell me what it is and where to get it!
Rushing i want it to do and more! The Galaxy AI features are also so cool I love taking a picture of anything and then circling it and the Galaxy AI can tell me what it is and where to get it!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Cell phone
on April 20, 2026
Posted by: Beclan
[This review was collected as part of a promotion.] This writing instrument is remarkably convenient and proves to be a valuable tool in various situations. Its thoughtful design ensures ease of use for everyday tasks. The frequent utility of this pen is a testament to its practical nature. It has become an indispensable item for many of my needs. I highly recommend its consistent performance and accessibility.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
The S25 Ultra is a great phone.
on April 20, 2026
Posted by: Dogs3lover
[This review was collected as part of a promotion.] I wish they would have told me the S25 Ultras pen does not work the camera.. I specifically wanted this phone.for the purpose of using the pen for pictures. Overall phone is great. The Galaxy A1 works amazing.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone, highly recommend
on April 20, 2026
Posted by: Jujueck
[This review was collected as part of a promotion.] Great phone, highly recommend & easy to navigate & learn.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome device
on April 20, 2026
Posted by: Phyzics
[This review was collected as part of a promotion.] I upgraded to the S25 Ultra from the Note 10+ in February and It was definitely worth the upgrade. I wasnt a big fan Ai, but after playing around with Galaxy Ai I must so i have grown to like it a lot and using it more often. I have no complaints about this phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone!
on April 19, 2026
Posted by: Carlos523
[This review was collected as part of a promotion.] Awesome phone. Does everything i want it to do. Lots of features, very easy to use.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The best yet!
on April 19, 2026
Posted by: Robpow
[This review was collected as part of a promotion.] I've loved every samsung product I have owned. The S25 ultra has all the capabilities of laptop or high end tablet and it still fits in my pocket. Great battery life, great photo, and just the best phone on the market...well Im sure the s26 ultra is better now but over still worth every penny
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Downgrading from Note 9
on April 19, 2026
Posted by: Travis F
from USA
Expertise:Expert
"Upgraded" from a Note 9 and doesn't really feel like much of an upgrade.
Pros:
1. Samsung gave me a HUGE discount on it, but that's only a pro for us who got said discount.
2. Battery life is okay. Not great, but okay.
3. It's really sad, but I can't name any more pros, even comparing it to my ancient Note 9 (which has almost the same specs [from 2018] and numerous features that have gone missing in newer models).
4. Oh, it is more durable than the "literally made of glass" Note 9.
1. Samsung gave me a HUGE discount on it, but that's only a pro for us who got said discount.
2. Battery life is okay. Not great, but okay.
3. It's really sad, but I can't name any more pros, even comparing it to my ancient Note 9 (which has almost the same specs [from 2018] and numerous features that have gone missing in newer models).
4. Oh, it is more durable than the "literally made of glass" Note 9.
Cons:
1. Fingerprint reader is iffy at best! Unless my fingers are pristine and recently moisturized, getting them to read is frustrating to say the least. I can't count how many times I've re-scanned them to try to get them to work more often.
2. Five cameras, but it can never decide which one to use so photos are blurry half of the time. Seriously, it will randomly switch between them before you hit the shutter and the outcome is a roll of the dice.
3. S-Pen is no longer Bluetooth, so no more remote actions with it - bad Samsung, bad!
1. Fingerprint reader is iffy at best! Unless my fingers are pristine and recently moisturized, getting them to read is frustrating to say the least. I can't count how many times I've re-scanned them to try to get them to work more often.
2. Five cameras, but it can never decide which one to use so photos are blurry half of the time. Seriously, it will randomly switch between them before you hit the shutter and the outcome is a roll of the dice.
3. S-Pen is no longer Bluetooth, so no more remote actions with it - bad Samsung, bad!
No, I would not recommend this to a friend.
Features
1
Performance
3
Design
3
Value
2
Response from Samsung USBy R&R Team, April 20, 2026
Hi there Travis F, thank you for your feedback on your Samsung Galaxy S25 Ultra. We understand that upgrading to a new device can come with some frustrations as you adjust to the changes and work to align the device to your needs. We have provided links to troubleshooting guides for the fingerprint reader, blurry photos, and new S Pen features available on your device. We have also shared links to the complete manual and the Samsung Support Team to assist you with the additional capabilities, alignment of settings, and answering any questions that may come up along the way. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Samsung phone is not recognizing fingerprints
https://www.samsung.com/us/support/troubleshooting/TSG01200322/
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Samsung phone is not recognizing fingerprints
https://www.samsung.com/us/support/troubleshooting/TSG01200322/
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US