Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Average customer rating
4.8
(27,217 Reviews)
Rating breakdown 27,217 reviews
5 Stars
23,333
4 Stars
3,015
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Customer Rating
5
Handheld miracle
on April 27, 2026
Posted by: Jeffrey
[This review was collected as part of a promotion.] It does so much. The Galaxy AI and the picture ID search comes in very handy
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
El Mejor Celular
on April 27, 2026
Posted by: Blitzo09
[This review was collected as part of a promotion.] "Galaxy AI" el mejor celular qué pude comprar me encanto todo de el, tanto su camara como su procesador son increíbles
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
this product kinda sux
on April 27, 2026
Posted by: damnsung
[This review was collected as part of a promotion.] visual voicemail not working
texts not sending
device completely shutting down twice for about 30 hours
Value
2
Response from Samsung USBy R&R Team, April 29, 2026
Hello there, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We understand how frustrating it is when your device is not operating as intended or expected. We have provided a link to an article to help you troubleshoot your text messages not sending as expected. We have also shared a link to a guide to help you with the device shutting down as you mention. Lastly, we have provided links to the complete manual to help you with the voicemail, and to the Samsung Support Team to offer additional assistance if you continue to experience frustrations with your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Messages on Samsung phone are slow, do not send, or cannot be received
https://www.samsung.com/us/support/troubleshooting/TSG01001439/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Messages on Samsung phone are slow, do not send, or cannot be received
https://www.samsung.com/us/support/troubleshooting/TSG01001439/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Great Device
on April 27, 2026
Posted by: Dizzyowl
[This review was collected as part of a promotion.] The device works great! I've had it for a long time now and I still have great battery life (super important to me) and know I can rely on this. Additionally all the features available make it a powerhouse of a phone. I use my phone to run my at home business as well as a personal device. Give it a try and you won't be disappointed!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The perfect combination
on April 27, 2026
Posted by: Vegetayap5
[This review was collected as part of a promotion.] The Galaxy AI is awesome. You can do whatever you want and stay connected on any platform. I use my phone for everything, specially as a teacher's work and entertainment.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The perfect combination
on April 27, 2026
Posted by: Vegetayap5
[This review was collected as part of a promotion.] The Galaxy AI is awesome. You can do whatever you want and stay connected on any platform. I use my phone for everything, specially as a teacher's work and entertainment.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Product
on April 27, 2026
Posted by: GMoney
[This review was collected as part of a promotion.] I enjoy having this product. Also enjoy access to the pen when signing documents.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing Galaxy S25 Ultra Experience
on April 27, 2026
Posted by: Mohammed
[This review was collected as part of a promotion.] I use my Galaxy S25 Ultra every day for work, streaming, and photography. The Galaxy AI features have completely changed how I manage my daily routine. The camera captures stunning photos in any lighting, and the S Pen makes note-taking effortless during meetings. For entertainment, the display is incredible for gaming and watching movies. The battery easily lasts a full day even with heavy use. Samsung has truly delivered a powerful device that handles everything I throw at it. Galaxy AI is a game changer.
Value
5
Written by a customer while visiting Samsung US