Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Average customer rating
4.8 out of 5
4.8
(27,216 Reviews)
Open Ratings Snapshot
Rating breakdown 27,216 reviews
5 Stars
23,332
4 Stars
3,015
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product. 
(
1,135 out of 1,323
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Customer Rating
5 out of 5
5
Love my Samsung
on May 4, 2026
Posted by: Mistee
[This review was collected as part of a promotion.] My Samsung Galaxy S25 Ultra is one of my favorite pieces of property. I can do just about what ever I need to with this device from, making phones to handling business. I have created things and enhanced file, pictures, videos, and also business documents right my the palm of my hands. I'm also in love with the camera and it's features. I have captured some pretty amazing moments with just a click. I love my Galaxy S25 Ultra! This device is a great investment.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Samsung 25 Ultra
on May 4, 2026
Posted by: Surlochoms
[This review was collected as part of a promotion.] Galaxy 25 is perfect. Great size, great graphics and the AI is outstanding and easy to use.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
This product is AMAZINGLY easy to use.
on May 4, 2026
Posted by: Heosome1
[This review was collected as part of a promotion.] I love using my Samsung phone for capturing memories. Galaxy AI has completely changed my photo editing—I can remove distracting objects from the background of my shots with just a tap. Whether I'm out for a hike or at a sports game, the camera quality and smart features never disappoint
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Awful phone 0
on May 4, 2026
Posted by: Hkmel
from Sacramento california
Expertise:Expert
Phone works against me, not for me. I've never hated a phone so much. Even government free phones are better.
No, I would not recommend this to a friend.
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy R&R Team, May 5, 2026
Hey there Hkmel, thank you for sharing your feedback on your Samsung Galaxy S25 Ultra. We know how frustrating it can be when your new device is not meeting your expectations. Without knowing the details of your experience with your device, we have provided links to the complete manual and the Samsung Support Team to help you adjust the settings to align to your usage, discover the capabilities of your device, and answer any questions you may have about your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Meh
on May 4, 2026
Posted by: Anonymous
from Richmond Virginia
Expertise:Expert
Verified Purchase:Yes
Battery life is subpar but better than Z Fold 7 which I previously used. Samsung is becoming passe building only mediocre devices now. With no chinese competetion, andriod users are stuck with their lacklustre innovation and design.
No, I would not recommend this to a friend.
Value
3 out of 5
3
Response from Samsung USBy R&R Team, May 5, 2026
Hi there DvlDog2042, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know how important your device is to you every day, and wanting to feel that you have made a good investment in a new device that also feels exciting to use. We have provided links to articles to help you maximize the battery life of your device. We have also provided a link to the complete manual to help you discover all of the amazing features available on your device including Galaxy AI. We have lastly, provided a link to the Samsung Support Team to assist you further if you have questions, or continue to experience frustrations with your device. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
best phone I've owned
on May 3, 2026
Posted by: JessesGurl
[This review was collected as part of a promotion.] Beautiful screen quality, takes great pics and video, VERY fast charging, Galaxy AI is *chef's kiss*, love the s pen, snappy performance, and phone body is so sleek.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
S25 Ultra after a year
on May 3, 2026
Posted by: Moltar89
[This review was collected as part of a promotion.] I've had the Galaxy S25 ultra for over a year now and it's still running great Galaxy AI has been very helpful.
The build quality is great,had a couple minor drops and not a dent or scratch on it.
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great Phone
on May 3, 2026
Posted by: Atlas293
[This review was collected as part of a promotion.] The features and battery life are outstanding. Usually, I start looking at the next model, like the S26, but I may keep this until the S27. I've had no issues.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
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