Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Average customer rating
4.8
(27,216 Reviews)
Rating breakdown 27,216 reviews
5 Stars
23,332
4 Stars
3,015
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Customer Rating
2
Eh eh eh not a fan
on May 7, 2026
Posted by: Wildblue
[This review was collected as part of a promotion.] Ok so the the phone is cool and very fast. The only downside is, there's a lot of opportunity for your phone to be heggled within compromise, as well as hat. It's the biggest problem. I face customer services, not help me out with this. Nor has my provider for the phone.That would be the only downfall, other than that.All that's where great if it's not controlled by someone else :/
Value
2
Response from Samsung USBy R&R Team, May 8, 2026
Hi there Wildblue, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We understand how frustrating it can be when your device is not meeting your expectations in functionality. Without understanding the full details of your experience with your device, we have provided links to the complete manual for your device to help you customize your device, and to the Samsung Support Team if you believe your device is not operating as intended. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Lifelong customer
on May 7, 2026
Posted by: Not2day41
[This review was collected as part of a promotion.] I'm a Samsung customer for life. Their products never fail. My s25 Ultra has so many ways to make life easier and have simplified it for us older generation to use. I work in the NFL and the pictures it takes makes you feel like you are on the field. The editing options AI does took time to understand but once the fog lifted in my brain (only 1 cell left) the photos came out awesome.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Love it, BUT
on May 7, 2026
Posted by: GramGram7
[This review was collected as part of a promotion.] I Love my phone, just the right size. For the most part it's easy to learn. I haven't gotten Galaxy AI down yet but really not sure i want to . The thing I don't like is the accessories. I cannot find a case I like. Please get more choices.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Absolutely Amazing – A Powerhouse Built for Those
on May 7, 2026
Posted by: Casehit239
[This review was collected as part of a promotion.] I’ve been a Galaxy loyalist since the days of the S3. I’ve seen it all—the highs, the lows, the "Note-worthy" explosions, and the steady climb to the S20 through the S24. After a decade of refusing to touch a "walled garden" or a "crapple" device, the S25 Ultra feels like the culmination of everything a power user actually wants.
The Speed is Real
The processor in this device is, without exaggeration, the quickest thing I’ve handled in years. Whether I’m multitasking between intensive apps or pushing the hardware to its limit, it doesn't just keep up—it anticipates.
Pro-Grade Visuals
The camera is stunning. The clarity and color science have reached a point where it’s no longer just a "phone camera"; it’s a legitimate tool for capturing life with incredible detail.
The Speed is Real
The processor in this device is, without exaggeration, the quickest thing I’ve handled in years. Whether I’m multitasking between intensive apps or pushing the hardware to its limit, it doesn't just keep up—it anticipates.
Pro-Grade Visuals
The camera is stunning. The clarity and color science have reached a point where it’s no longer just a "phone camera"; it’s a legitimate tool for capturing life with incredible detail.
The "Open" Philosophy
The main reason I’ve stayed with Samsung for over ten years is the open-source nature of the platform. I need a phone that lets me do everything, not one that tells me what I’m allowed to do. While there are rumors floating around about the ecosystem becoming more closed-off in the coming months, this phone remains the gold standard for freedom and performance right now.
The Verdict:
I’m so impressed with the S25 Ultra that I’ve decided to make it my "forever phone" for the foreseeable future. Given the potential shifts in software philosophy, I’m sticking with this beast—it’s the perfect end-cap to a decade of Galaxy excellence.
The main reason I’ve stayed with Samsung for over ten years is the open-source nature of the platform. I need a phone that lets me do everything, not one that tells me what I’m allowed to do. While there are rumors floating around about the ecosystem becoming more closed-off in the coming months, this phone remains the gold standard for freedom and performance right now.
The Verdict:
I’m so impressed with the S25 Ultra that I’ve decided to make it my "forever phone" for the foreseeable future. Given the potential shifts in software philosophy, I’m sticking with this beast—it’s the perfect end-cap to a decade of Galaxy excellence.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
From work to gaming, the Galaxy S25
on May 6, 2026
Posted by: Gabriel
[This review was collected as part of a promotion.] Rating: ⭐⭐⭐⭐⭐
I use my Samsung devices for just about everything: streaming shows, mobile gaming, watching movies, following live sports, plus juggling work and school tasks. The Galaxy S25 Ultra has completely reshaped my daily routine.
· Work & School: Multi-tasking across Word, Zoom, and Samsung Notes is seamless. Galaxy AI transcribes my lectures and meetings in real time and summarizes hours of notes into bullet points. That alone saves me 5+ hours a week.
· Streaming & Movies: The anti-reflective 6.9-inch display makes watching Netflix or YouTube on my commute feel like a mini-theater. Colors pop, even in direct sunlight.
· Gaming & Sports: The Snapdragon 8 Gen 4 doesn't stutter on high-frame-rate games like Genshin Impact or FIFA Mobile. For sports, I use Galaxy AI’s Live Translate to follow foreign broadcasts of soccer matches.
· Daily Routine Impact: The S25 Ultra replaced both my laptop (for quick edits) and my old tablet. I’m more productive, entertained, and organized. From setting smart routines (Do Not Disturb during class) to using Galaxy AI for photo editing, this phone is the center of my digital life.
· Streaming & Movies: The anti-reflective 6.9-inch display makes watching Netflix or YouTube on my commute feel like a mini-theater. Colors pop, even in direct sunlight.
· Gaming & Sports: The Snapdragon 8 Gen 4 doesn't stutter on high-frame-rate games like Genshin Impact or FIFA Mobile. For sports, I use Galaxy AI’s Live Translate to follow foreign broadcasts of soccer matches.
· Daily Routine Impact: The S25 Ultra replaced both my laptop (for quick edits) and my old tablet. I’m more productive, entertained, and organized. From setting smart routines (Do Not Disturb during class) to using Galaxy AI for photo editing, this phone is the center of my digital life.
Verdict: If you rely on one device for everything—play, work, and creativity—the S25 Ultra with Galaxy AI is worth every penny.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone and camera
on May 6, 2026
Posted by: Kvr345
[This review was collected as part of a promotion.] I am still learning about artificial intelligence and some features it has. I hope it gets more accurate with better results. I realize it is just starting out and takes time to develop. Camera works very well and even compares to professional models I have used. Email services have been getting too many ads and want you to pay to get rid of them.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
The phone has great uses for keeping organized
on May 5, 2026
Posted by: Rideanddie
[This review was collected as part of a promotion.] With galaxy ai helping in certain photos I want to enhance colors, brighten things up, remove red eyes and can do it with galaxy ai with ease from the help it provides.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
I love my s25 ultra
on May 5, 2026
Posted by: Spiciefrassy
[This review was collected as part of a promotion.] Galaxy Ai has it good parts and bad sometimes it seems slightly invasive
Value
5
Written by a customer while visiting Samsung US