Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Average customer rating
4.8
(27,214 Reviews)
Rating breakdown 27,214 reviews
5 Stars
23,330
4 Stars
3,015
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Customer Rating
5
The S25 Ultra review
on May 21, 2026
Posted by: AlphaTec9
[This review was collected as part of a promotion.] The phone itself is very good, I use it mostly for games and everyday life and this phone I leave myself speechless, the camera is almost professional grade, the screen is super fluid and very good, the S-Pen is almost a pen, if this phone is almost perfect, the only thing missing is that the S-Pen has Bluetooth and already the perfect phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I like the new design and the new cameras.
on May 21, 2026
Posted by: Goofball101
[This review was collected as part of a promotion.] I bought it in July last year and loved it so much gifted 2 more to other people. I really like the seamless AI integration and editing using the AI for both photos and videos, and the cameras are crisp and produce such good pictures and videos. The processing is fine and the phone feels nice to use. Would recommend 10/10.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The Future in My Hands with the S25 Ultra
on May 21, 2026
Posted by: Dalodi
[This review was collected as part of a promotion.] I have been using the new Samsung Galaxy S25 Ultra for a few weeks and the experience has been simply spectacular. The first thing you notice is its refined design; it remains robust but feels much more ergonomic in the hand. The screen is undoubtedly the best I've seen, with brightness that makes everything look perfect even under direct sunlight. What truly separates this device from any other is the integration of Galaxy AI. I use the AI features daily, especially the real-time translation and generative editing to enhance my photos. Speaking of photos, the camera is a beast; the zoom detail and night shot clarity are impressive. The battery easily lasts all day despite heavy use. If you are looking for the pinnacle of mobile technology, the S25 Ultra is the ultimate choice!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best Phone ever. Galaxy S25 ultra
on May 21, 2026
Posted by: RussianBear
[This review was collected as part of a promotion.] The phone performs exceptionally well and operates smoothly without any noticeable issues or performance problems. From day-to-day use, it has proven to be reliable, fast, and responsive across a wide range of tasks, whether it’s browsing, using apps, or multitasking.
One of the most impressive aspects is the battery life. The battery easily lasts through extended use, and in my experience I only need to charge the phone approximately once every two days, depending on usage. This level of efficiency makes it very convenient, especially for people who rely on their phone throughout the day and prefer not to worry about frequent charging.
Another standout feature is the Galaxy AI functionality. The AI tools are incredibly useful for everyday activities and significantly enhance productivity. For example, it helps with managing appointments, organizing schedules through the calendar, and assisting with daily planning and reminders. These features make it much easier to stay organized and keep track of important tasks.
Overall, the device delivers a strong combination of performance, battery efficiency, and intelligent features. The integration of Galaxy AI adds meaningful value by simplifying many everyday tasks, making the phone not only powerful but also practical for daily use.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product is great.
on May 21, 2026
Posted by: Gilbert84
[This review was collected as part of a promotion.] It is state in all the stages of Samsung Galaxy and it is always comfortable with the Galaxy and they continue to improve, there are many things that are useful to me and they removed it before I could see what is transmitted on TV, I could see it on my cell phone and now it cannot be, I need you to have a metal oh magnet to stick.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love Samsung
on May 21, 2026
Posted by: Slash05
[This review was collected as part of a promotion.] Previously I used the A52 model and fell in love with SAMSUNG and now with my new S25 Ultra and its Galaxy AI enter another world of experience
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great in paper, exceptional software
on May 21, 2026
Posted by: DANsamsunglover
[This review was collected as part of a promotion.] The use of Galaxy AI for taking notes from recorded meetings and great quiality pictures has been a life changer for me. It makes everything simpler by having such great features at hand.
I find my self using circle to search more than I would think of, and there's just something about using the spen that feels amazing. Remember sometjing you have to take notes quickly... just take the spen and start writing.
For gaming, althought I don't do it as often as I did years back- is no problem. Everything you throw at it is sharp and smooth, at most you'll feel it gets warm.
And going to that front, the screen as always is EXCEPTIONAL. I love watching movies in the amoled display, so vibrant and full of life. I really believe this is the whole package, great specs for everything. Pairing it with the best software and tools such as Galaxy AI is what really take it to the next level.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Fast processor, but s20 16g still best overall
on May 21, 2026
Posted by: Switch2Ouketel
[This review was collected as part of a promotion.] After many years, Samsung finally made a phone that is at least an upgraded processor. The s20 ultra is still Superior in just about every way. With the s25 ultra, I have to restart the phone quite regularly because of all the bugs that freeze the platforms. The battery life of the s25 drains a lot quicker than the s20. The camera even though it is supposed to be almost double the megapixel, is blurrier than the s20. Call signals and Wi-Fi connection lengths seem to be worse than the s20. Internet speed is a lot faster thanks to the new processor, which is the only feature I see that is an upgrade from the s20 ultra 16 gig ram. Yes 25 also did not have the option of 16 GB Ram for USA models. You're stuck with 12.
Overall, it is a decent phone, unlike yes 21, 22, 23, 24 Ultras. They all had major issues and were a waste of money to try. So since the s20 is becoming outdated, at least there is a decent model now to upgrade to. For those who didn't have the s20 ultra 16 GB Ram, you might have not understand the downgrades in comparison.
I won't be going for the s26, as the price is way high, while the phone is really no different than the s25. There's no value in switching and all it is is taking a chance that this model will have the same or Worse bugs, since Samsung doesn't seem to want to fix anything. Galaxy AI spiel is a nice feature, when it actually works, but it's nothing that you can't get with apps or websites. And it's probably just slowing the phone down to have it
Overall, it is a decent phone, unlike yes 21, 22, 23, 24 Ultras. They all had major issues and were a waste of money to try. So since the s20 is becoming outdated, at least there is a decent model now to upgrade to. For those who didn't have the s20 ultra 16 GB Ram, you might have not understand the downgrades in comparison.
I won't be going for the s26, as the price is way high, while the phone is really no different than the s25. There's no value in switching and all it is is taking a chance that this model will have the same or Worse bugs, since Samsung doesn't seem to want to fix anything. Galaxy AI spiel is a nice feature, when it actually works, but it's nothing that you can't get with apps or websites. And it's probably just slowing the phone down to have it
Value
3
Response from Samsung USBy R&R Team, May 21, 2026
Hi there Switch2Ouketel, thank you for your feedback on your Samsung Galaxy S25 Ultra. We know how disappointing it can be when your device is not meeting your expectations or operating as intended. We have provided links to resources to help you troubleshoot the freezing you mention experiencing, battery life, connectivity, and camera of your new device. We have also shared a link to the Samsung Support Team to assist you further if you continue to experience frustrations with your device. We appreciate you being a Samsung customer. -Elizabeth
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Galaxy phone or tablet Wi-Fi connection issues
https://www.samsung.com/us/support/troubleshooting/TSG01001559/
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Galaxy phone or tablet Wi-Fi connection issues
https://www.samsung.com/us/support/troubleshooting/TSG01001559/
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US