Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Average customer rating
4.8
(27,214 Reviews)
Rating breakdown 27,214 reviews
5 Stars
23,330
4 Stars
3,015
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Customer Rating
5
A phone with a lot of potential...
on May 21, 2026
Posted by: Samsung25king
[This review was collected as part of a promotion.] I love the s25 ultra phone because it is very complete in every sense facial to handle with the help of AI and Gemini the tasks and searches are easier and apart from the device lasts a lot the load and is very fast and with the Spin ull everything is more fun ...
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
excellent product
on May 21, 2026
Posted by: Pipo17
[This review was collected as part of a promotion.] Overall, the phone is great, but personally, I feel it tends to overheat when playing games. The S Pen should have Bluetooth connectivity like the previous version, and the camera protectors leave much to be desired.
But to be honest, I really like my phone. The battery lasts a long time, its AI is fantastic, and it's one of my best investments
Value
3
Response from Samsung USBy R&R Team, May 21, 2026
Hi there Pipo17, thank you for sharing your experience of your Samsung Galaxy S25 Ultra. We are pleased to hear that you are overall happy with the usage of your device. We have provided a link to an article to help you with the temperature of your device. We have also shared a link to an article to help you with the redesigned features of your S Pen and integrate them in to your usage. We have lastly, provided a link to the Samsung Support Team to assist you further if you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome resolution
on May 21, 2026
Posted by: Johnnyhotplate
[This review was collected as part of a promotion.] Streaming anime is perfect. Galaxy ai finds it online for me quickly.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best galaxy series phone yet. No hiccups.
on May 21, 2026
Posted by: peteachermrwhatsit13
[This review was collected as part of a promotion.] So far, after using my galaxy s25 ultra for 7 months, I have noted that no previous model features continue to operate with the new system seamlessly. Previously, I have noticed issues within the first 3 months of feature use. Eventually, after several updates, the issues subside.
The use of galaxy Ai has helped smooth much of the learning curve for new devices, and has offered me help with items which I was not actively aware of. It makes my job as grammar police (for my friends & family) much easier. A drawback to this is eliminating learning of proper communication. Why learn if something can do it for us. Slowly controlling our minds through reliance on Ai to think for us. Less thinking = mind control.
The use of galaxy Ai has helped smooth much of the learning curve for new devices, and has offered me help with items which I was not actively aware of. It makes my job as grammar police (for my friends & family) much easier. A drawback to this is eliminating learning of proper communication. Why learn if something can do it for us. Slowly controlling our minds through reliance on Ai to think for us. Less thinking = mind control.
Please learn from this wonderful Ai technology and not rely on it. When machines think, they can control you. Be aware.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best galaxy series phone yet. No hiccups.
on May 21, 2026
Posted by: peteachermrwhatsit13
[This review was collected as part of a promotion.] So far, after using my galaxy s25 ultra for 7 months, I have noted that no previous model features continue to operate with the new system seamlessly. Previously, I have noticed issues within the first 3 months of feature use. Eventually, after several updates, the issues subside.
The use of galaxy Ai has helped smooth much of the learning curve for new devices, and has offered me help with items which I was not actively aware of. It makes my job as grammar police (for my friends & family) much easier. A drawback to this is eliminating learning of proper communication. Why learn if something can do it for us. Slowly controlling our minds through reliance on Ai to think for us. Less thinking = mind control.
The use of galaxy Ai has helped smooth much of the learning curve for new devices, and has offered me help with items which I was not actively aware of. It makes my job as grammar police (for my friends & family) much easier. A drawback to this is eliminating learning of proper communication. Why learn if something can do it for us. Slowly controlling our minds through reliance on Ai to think for us. Less thinking = mind control.
Please learn from this wonderful Ai technology and not rely on it. When machines think, they can control you. Be aware.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best Samsung Galaxy Smart phone yet.
on May 21, 2026
Posted by: PhotoBug
[This review was collected as part of a promotion.] I purchased the Samsung Galaxy S25 Ultra about a year ago. I has a Samsung Galaxy S21 Ultra before. I am loving the new Galaxy AI features making it very easy to use. The larger internal memory helps also, I purchased the 1 TB model. The new specs for camera features really make a difference if you primarily used your smartphone instead of a standalone DSLR. I used mine for some higher specs smartphone phone games. Overall it's great purchase or someone upgrading or buying to replace a different brand. I would recommend this phone to anyone who asks.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This Device Is Awesome
on May 21, 2026
Posted by: KittyKat
[This review was collected as part of a promotion.] I like how AI helps with suggestions when I'm sending someone an email.
Galaxy AI is definitely a great means of getting things accomplished on your S25 Ultra.
Galaxy AI is definitely a great means of getting things accomplished on your S25 Ultra.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone I've owned. Screen is unreal.
on May 21, 2026
Posted by: VishalS25ultra
[This review was collected as part of a promotion.] I just unboxed my S25 Ultra and it’s already making a huge difference in my day-to-day. Honestly, I didn't think I'd use Galaxy AI as much as I do, but the "Circle to Search" and live note summaries have been total game-changers for keeping my work and school notes organized without the usual headache.
When I finally clock out, this thing turns into a mini cinema. I use it for streaming movies and catching up on sports while I’m commuting, and the brightness is so good I don't have to squint even in direct sunlight. For gaming, the performance is just ridiculous zero lag, even on the highest settings.
Whether I’m multitasking through a busy workday or just unwinding with some Netflix, this phone actually keeps up with me instead of slowing me down. The battery life has been a beast so far, which is a relief because I’m always on the move. It’s pricey, sure, but for how much it simplifies my routine, it’s worth every penny.
When I finally clock out, this thing turns into a mini cinema. I use it for streaming movies and catching up on sports while I’m commuting, and the brightness is so good I don't have to squint even in direct sunlight. For gaming, the performance is just ridiculous zero lag, even on the highest settings.
Whether I’m multitasking through a busy workday or just unwinding with some Netflix, this phone actually keeps up with me instead of slowing me down. The battery life has been a beast so far, which is a relief because I’m always on the move. It’s pricey, sure, but for how much it simplifies my routine, it’s worth every penny.
Value
5
Written by a customer while visiting Samsung US