Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Average customer rating
4.8
(27,196 Reviews)
Rating breakdown 27,196 reviews
5 Stars
23,314
4 Stars
3,014
3 Stars
530
2 Stars
156
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,322)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Customer Rating
1
terrible display vs previous models will return
on January 31, 2025
Posted by: disappointed
Returning the phone! The screen is terrible. Artifacts and glitches in menus; colors are muted, contrast is awful. Went through every option to try and make it tolerable. The vivid slide bar is useless. My s21 with "eye protecton" on has a sharper more vibrant display. Why have a high quality camera when all the pictures look terrible on the screen? I have never been more disappointed in a phone. I have had multiple generations of Samsung phones; unless they do something about the display this will unfortunately be my last.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, February 7, 2025
Hello there, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We understand how frustrating it can be when your new device is not meeting your expectations in appearance andfunctionality. In your settings if ‘Natural’ is selected in Screen mode, or ‘Eye comfort shield’ or ‘Adaptive color tone’ is enabled in Display settings, you are not able to adjust the ‘Vividness’ option as the ‘Advanced settings’ does not appear on the settings menu. We have provided links to the full device manual to help you further with these features, and to the Samsung Support Team if this experience continues and you would like additional assistance. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
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Written by a customer while visiting Samsung US
Ratings-Only Reviews
Based on the average of (3) ratings-only reviews
Overall Customer Rating
5
Value
5