Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Average customer rating
4.8 out of 5
4.8
(27,192 Reviews)
Open Ratings Snapshot
Rating breakdown 27,192 reviews
5 Stars
23,311
4 Stars
3,014
3 Stars
529
2 Stars
156
1 Star
182
86%of customers recommend this product. 
(
1,135 out of 1,322
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Customer Rating
4 out of 5
4
Love it so much
on July 13, 2026
Posted by: Anonymous
[This review was collected as part of a promotion.] My parents have this phone and I tend to use it. I used it to take pictures and videos at a BTS' members concert and WOW. It looked like I was right there on stage with them. I'm not a fan of generative ai so I don't have anything to say about Galaxy ai.
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
I love my samsung galaxy S25 Ultra
on July 13, 2026
Posted by: Anonymous
[This review was collected as part of a promotion.] I love how i can gane on it thats all I do and the graphics are phenomenal
Value
5 out of 5
5
Response from Samsung USBy R&R Team, July 14, 2026
Hey LovingFather26, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We couldn't be happier to hear how happy you are with the usage of your device for your gaming, and that the display is so pleasing to look at during those activities. We have provided a link to the complete manual to help you with the additional capabilities and settings available on your device. We have also shared a link to the Samsung Support Team to assist you further if any questions come up during your usage. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Samsung S25 sucks
on July 14, 2026
Posted by: Anonymous
I bought this phone for the cameras because they said it was great pictures! Well all I have had is problems with the cameras so since it was under a year old and under warranty if called Samsung they sent me to Batteries plus in kennewick they don't know how to fix phone at all worst place to go , long story short my phone never got fix in 4 months of back and forth I call Samsung explained what had been going on they said they where going to escalate the problem to the high ups because by this time my warranty had expired, so I had a phone with no working camera and Samsung said that there was nothing they could do so I had warranty through my cell phone plan I had to pay 275. To get a working phone . I would cation you to Avoid Samsung products its not worth the headaches I will be getting rid of everything I own thats Samsung! And there Customers Service Center is lacking big time
Response from Samsung USBy R&R Team, July 15, 2026
Hello there, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We understand how frustrating it is when your device is not meeting your expectations or operating as intended. We have provided links to resources to help you with different camera settings and features, troubleshooting blurry photos and videos, and working with the camera app not functioning as intended. We have also provided a link to the Samsung Support Team to assist you further if youw ould like to discuss this matter. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Issues with Camera app on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001329/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Power user's delight
on July 14, 2026
Posted by: Techrebel
[This review was collected as part of a promotion.] I’ve been using the Galaxy S25 Ultra for a while now, and it has easily become the most reliable phone I’ve owned. The day-to-day speed is excellent; apps load instantly, and switching between heavy tasks or running apps side-by-side is smooth without any stutter or lag. Even with constant multitasking throughout the day, the battery life consistently gets me from morning to night with plenty of room to spare. What I appreciate most are the Galaxy AI features built into the system. Instead of feeling like a gimmick, they genuinely help me stay organized with daily tasks, from summarizing articles to quickly tidying up notes and messages.
The camera setup is equally impressive, capturing sharp, detailed photos in almost any lighting condition. What sets it apart for me are the software enhancements driven by Galaxy AI that work behind the scenes. It automatically balances tricky lighting and cleans up details, giving me crisp, natural-looking shots without making the photo look over-processed or artificial. It is a fast, reliable phone that balances great hardware with software tools that actually make daily use a bit easier.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, July 15, 2026
Hi Techrebel, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We are thrilled to hear that you are finding this device so amazing during your usage with all of the enhanced features, and reliable every day to perform in ways you need and enjoy. We have provided a link to the Samsung Support Team to assist you if you have any questions as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
It's super amazing.
on July 15, 2026
Posted by: Sam6866
[This review was collected as part of a promotion.] I was not sure how the new phone would work, it was seemless to do everything from copying data over to the apps setup. The phone works great from the first day. The picture is crisp, videos are smooth, very sleek design and charge seem to last forever.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, July 15, 2026
Hi there Sam6866, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We are so pleased to hear that you are happy with the usage of your device, and are finding it so seamless and easy to use. We have provided a link to the Samsung Support Team for your convenience. These experts can assist you if you have questions as you continue using your phone. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Ratings-Only Reviews
Based on the average of (3) ratings-only reviews
Overall Customer Rating
5 out of 5
5
Value
5 out of 5
5
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