Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Average customer rating
4.8
(27,185 Reviews)
Rating breakdown 27,185 reviews
5 Stars
23,306
4 Stars
3,013
3 Stars
529
2 Stars
156
1 Star
181
86%of customers recommend this product.
(
1,135 out of
1,322)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Customer Rating
5
One of a Kind
on June 29, 2026
Posted by: HDLegacy
[This review was collected as part of a promotion.] The Samsung Galaxy S25 Ultra is easily the best phone I’ve ever owned. The hardware is top-tier—the display looks incredible even in direct sunlight, and the camera takes unbelievably sharp photos. But what really sets this phone apart is Galaxy AI. Features like the "Now Brief" lock screen assistant and the context-aware seamless actions make multitasking effortless. It’s not just gimmicky software; the AI actually learns my habits, cleans up background noise in my videos, and saves me real time every single day. If you want a phone that feels like the future, this is it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone. Always get this model
on June 29, 2026
Posted by: Thisisstupidandannoying
[This review was collected as part of a promotion.] Galaxy AI is easy to use in the model. S pen is an absolute must.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Las series S
on June 29, 2026
Posted by: Borrego0725
[This review was collected as part of a promotion.] Personally, I have always been a lover of Samsung and, in particular, of the Galaxy, I have had quite a few of them and dare I say that for me personally, the S25 ultra that I currently have has met each and every one of my expectations,also with the AI revolution is one of the best smartphones that samsumg being launch for products like this, I will always choose Samsung.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Great features, low battery life
on June 29, 2026
Posted by: PrettyE
[This review was collected as part of a promotion.] I love my Galaxy 25 Ultra phone, however it still seems to struggle when it comes to battery life. Galaxy AI has been amazing and I use it quite frequently. The phone works fast and the visuals are wonderful. It takes excellent photos, the only thing that would make this phone perfect is if it had more battery life. I am constantly charging my phone.
Value
3
Response from Samsung USBy R&R Team, July 2, 2026
Hi there PrettyE, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We know how valuable the prolonged battery life of your device is to you every day, and we would love to help you with this experience. We have provided links to resources to help you maximize the battery life of your device at your convenience. We have also shared a link to the Samsung Support Team to assist you further if this experience continues, or you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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X
https://smsng.us/X-Messages
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
This product has great features. I love it
on June 29, 2026
Posted by: BonesNME1
[This review was collected as part of a promotion.] My phone is amazing. I use the ai feature on the photo app to make funny photos of my friends. They have phones they dont have the banana. My phone is the best phone ove ever had I love it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
This phone is great.
on June 29, 2026
Posted by: WandaKRJ68
[This review was collected as part of a promotion.] I upgraded to this phone because of the Samsung name. The Galaxy AI featured really helps me when I am looking for information on a future purchase. The battery holds a charge and gets me through a busy day. The picture quality is first rate. I feel lost when I don't have my phone.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
This product has great features and is a great pho
on June 29, 2026
Posted by: Boogie
[This review was collected as part of a promotion.] I use my phone for work and for pictures of my family
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love all the features. Great camera. 200mp.Love
on June 29, 2026
Posted by: DROWSKY
[This review was collected as part of a promotion.] I use my phone for everything. Work , home , social media, games, love the camera. Takes awesome pictures and videos. I love the stylus. It's a very awesome phone.
Value
5
Written by a customer while visiting Samsung US