Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Average customer rating
4.8
(27,192 Reviews)
Rating breakdown 27,192 reviews
5 Stars
23,311
4 Stars
3,014
3 Stars
529
2 Stars
156
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,322)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Customer Rating
5
Samsung S25 Ultra
on June 29, 2026
Posted by: Briannemm
[This review was collected as part of a promotion.] Great phone for the price. Great camera. Great apps. Very easy to maneuver and use.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Descent phone with a frustrating input when typing
on June 29, 2026
Posted by: watusi6969
[This review was collected as part of a promotion.] Its a decent phone. The only thing that bothers me is the errors when you type. Letters are not registering right so I have to delete back to correct the spelling. My old FE S20 had a much better input than this S25. Other than that its a decent phone.
Value
3
Response from Samsung USBy R&R Team, July 1, 2026
Hello Watusi6969, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We know how distressing it can be when your device is not meeting your expectations in functionality. We have provided a link to an article to help you with the display of your device not responding as intended. We have also provided a link to the Samsung Support Team to assist you further if this matter continues with your device. Thank you for being a Samsung customer. -Elizabeth
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
This product has great features.
on June 29, 2026
Posted by: AndyShow20
[This review was collected as part of a promotion.] Mention "Galaxy Al" in your review of a qualifying device and/or upload an original photo or video with your review for an additional entry.
Tell us how you use your Samsung device(s) – for streaming, gaming, movies, sports, work, school and more.
We're interested in hearing how the features of your Samsung product impact daily routines.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Owed it for years
on June 29, 2026
Posted by: YaxHeartless1
[This review was collected as part of a promotion.] Its a great phone,ai is such a great tool to use,.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I like my phone
on June 29, 2026
Posted by: DubyaKingdingaling
[This review was collected as part of a promotion.] Good phone. No issues. I would recommend to anyone. No complaints.
Mentioning AI.
Mentioning AI.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Everything runs smoothly and has alot of features
on June 29, 2026
Posted by: Mattsgalaxylove
[This review was collected as part of a promotion.] Galaxy ai is an amazing feature right at my finger tips it helps with everyday tasks and ease of use.
The camera is amazing all the apps are nice and the connect ability is smooth from device to device
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This phone has a great camera
on June 29, 2026
Posted by: Roberta
[This review was collected as part of a promotion.] This phone is like having a miniature computer in your hand. The AI is insane it helps with daily life including emails text even travel. When traveling if you need to add a stop just tell the AI to add it and boom it maps out the best route. The picture identifier is so helpful. Not use if something is poisonous just take a picture and find out. I plan on keeping this phone for a long time.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on June 29, 2026
Posted by: Punx3579
[This review was collected as part of a promotion.] This phone is a powerhouse. Galaxy ai makes the day easier when out shopping or taking amazing pictures. The battery life on the phone makes it great for all day usage, playing games, streaming movies, or scrolling through social media.
Value
5
Written by a customer while visiting Samsung US