Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Average customer rating
4.8
(26,972 Reviews)
Rating breakdown 26,972 reviews
5 Stars
23,168
4 Stars
2,987
3 Stars
513
2 Stars
144
1 Star
160
86%of customers recommend this product.
(
1,028 out of
1,189)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Customer Rating
3
Waiting for update
on February 11, 2025
Posted by: Ksmiles
[This review was collected as part of a promotion.] Nothing but issues so far. Transfer was a horrible experience. Previous device (Gal 23 ultra), back up did not transfer. It's been 5 days still not receiving all text messages. Im hoping it's a new phone and the need to be updated with fixes. Very disappointed.
Value
3
Response from Samsung USBy R&R Team, February 13, 2025
Hello Ksmiles, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We would love nothing more than to help you troubleshoot the frustrations you mention experiencing with your device. We have provided a link to a troubleshooting article to help you with the messages you mention. We have also shared a link to the Samsung Support Team to help you troubleshoot the software transfer and any additional frustrations you may be experiencing. We appreciate you being a Samsung customer. -Elizabeth
Messages on Samsung phone are slow, do not send, or cannot be received
https://www.samsung.com/us/support/troubleshooting/TSG01001439/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Messages on Samsung phone are slow, do not send, or cannot be received
https://www.samsung.com/us/support/troubleshooting/TSG01001439/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
Not much different from the S24. AI not easy intui
on February 11, 2025
Posted by: Mygalaxy
[This review was collected as part of a promotion.] Not interested in the Now Brief. Wish using AI was easier to use. Not intuitive at all. Wish Galaxy Enhance-X was on this phone. It was on my S24. Difficult to Enhance pictures. Phone could be more intuitive.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
A beast of a phone
on February 11, 2025
Posted by: Bxtaskforce
[This review was collected as part of a promotion.] I previously owned a Galaxy S24 Ultra with 512GB of storage and loved the device. However, I decided to upgrade to the Galaxy S25 Ultra with 1TB of storage for its expanded capacity, improved processor, full Android 15 experience, and significantly enhanced speed. While the removal of Bluetooth connectivity for the S Pen was a slight drawback, it wasn’t a dealbreaker. Overall, I have no regrets about this purchase and highly recommend exploring its capabilities for yourself.
And the price for a trade in made it even better to order the S25 Ultra 1TB.
And the price for a trade in made it even better to order the S25 Ultra 1TB.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This phone is amazing
on February 11, 2025
Posted by: Wela123
[This review was collected as part of a promotion.] This phone is excelent to do anything. The quality on the photos is amazing. Play games is now my adiction
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Is in few words amazing
on February 11, 2025
Posted by: edgaralexgil
[This review was collected as part of a promotion.] It's spectacular, it's fast, the drums last a lot longer than my previous phone, I love it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Overall Great Phone
on February 11, 2025
Posted by: S25fan85
[This review was collected as part of a promotion.] The Samsung Galaxy S25 Ultra delivers outstanding battery life, easily lasting a full day even with heavy use. Its smooth performance ensures effortless multitasking, gaming, and AI-powered features, complemented by a high refresh rate display for a fluid experience. The camera system is exceptional, with powerful AI generative editing that makes post-processing seamless and professional. Design-wise, the S25 Ultra feels premium, with a perfect weight balance that adds to its solid and luxurious build. Overall, this flagship excels in battery, performance, and AI-driven camera features, making it a top-tier choice for anyone seeking cutting-edge smartphone technology.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The Fastest and Eye pleasing Galaxy
on February 11, 2025
Posted by: Nikolas1227
[This review was collected as part of a promotion.] The Galaxy S25 Ultra is the most pleasing to look at and with the new snapdragon chipset the phone is lightening fast and I can accomplish tasks in seconds. The cameras are still or great quality as we have come to expect from Samsung. The new curved corners and flat front just make the phone so easy to use and look at and gives off a super modern look. Who would have thought changed the corners from square to more rounded would make that much of a difference.
The Now Brief is great I've had the opportunity to use it for mostly the daily briefing during mornings and evening, keeping track of my timers for laundry, cooking, etc., and pausing and skipping tracks on YouTube music. It gives an ease of navigation.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
A phone for the masses.
on February 11, 2025
Posted by: LoveManny
[This review was collected as part of a promotion.] Honestly, galaxy outdid themselves with this one. I am without words. As I mentioned above the overall feel is so amazing. Gemini AI feels more like a close friend than AI and the seamlessly screen reaction with clicks and swipes is phenomenal. What else could you guys even do. Also, the camera and it's new features is a step in the right direction. Since I've gotten this I have taken twice as more photos of myself and my surroundings than I did with my s24 ultra. You guys are pioneers and I can't wait to see what's next.
Value
5
Written by a customer while visiting Samsung US