Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Average customer rating
4.8
(26,972 Reviews)
Rating breakdown 26,972 reviews
5 Stars
23,168
4 Stars
2,987
3 Stars
513
2 Stars
144
1 Star
160
86%of customers recommend this product.
(
1,028 out of
1,189)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Customer Rating
5
Smoothness
on February 11, 2025
Posted by: TKGNRS
[This review was collected as part of a promotion.] I've been a fan since the Samsung Galaxy S3 and let me tell you. You guys have come a long way this phone is super fast the screen is so smooth and the phone fits perfectly in ur hand not heavy at all the speakers are super loud and the AI feature is so helpful not to mention the always on display just looks amazing no regrets on buying this phones🔥
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
The ultra doesn't feel very ultra
on February 11, 2025
Posted by: Rdbrd97
[This review was collected as part of a promotion.] The inclusion of all the AI features sounds very compelling but after using the device I'm just not sold on it. Especially when the fine print says that you'll eventually start chaging for it. I still miss the 10x optical zoom that got downgraded. Cutting back on the abilities of the S-pen really feels like a downgrade. The wide angle lense is the best upgrade that was given to the Ultra's hardware but it just doesn't seem like enough.
Value
3
Response from Samsung USBy R&R Team, February 11, 2025
Hi Rdbrd97, thank you for your feedback on your Samsung Galaxy S25 Ultra. We understand how frustrating it can be when your device is not meeting your expectations, and we would love to help you. We have shared a link to a few articles to help you with the camera features and S Pen capabilities. We haev also shared a link to the Samsung Support Team if you have any additional questions about your Samsung products, or would like to share additional feedback. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Powerful, smooth, great cameras, AI is superb!
on February 11, 2025
Posted by: Delt123
[This review was collected as part of a promotion.] The phone is great! Its fast and smooth due to the upgraded processor. The cameras are phenomenal and do great in daily usage. The battery last all day with heavy usage. The AI features stand out. The combination of Google and Bixby works well. The access to use AI in text messages, pictures, videos is amazing! Audio eraser is fire! I would love the S-pen Bluetooth capabilities, yet, I still love my s- pen and what it can do. I can easly create notes, sign documents, draw, and relieve stress (clicking the pen), etc. I love the ability to make adjustments and make the phone my own. For example, I can adjust the lock and home screens, widgets, how my apps look and are accessed. I love the S25 Ultra!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
MY good looking S25 Ultra
on February 11, 2025
Posted by: 4everultra
[This review was collected as part of a promotion.] This is MY phone! A Good looking smartphone with a great display, cameras, & long battery life.
And AI..added , makes it even smarter..
And AI..added , makes it even smarter..
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The next big thing is here
on February 11, 2025
Posted by: LordSauDemort
[This review was collected as part of a promotion.] The seamless actions across apps,
The Now Brief, and the Audio Eraser features are amazing.
The Now Brief, and the Audio Eraser features are amazing.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Personal working
on February 11, 2025
Posted by: Working
[This review was collected as part of a promotion.] personal use use for work use for everything else
personal use use for work use for everything else
personal use use for work use for everything else
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
This product has great future.
on February 11, 2025
Posted by: Johe41
[This review was collected as part of a promotion.] This product exhibits considerable future market potential; however, its marketability would be substantially improved by reinstating the Bluetooth functionality in the S Pen, a feature present in previous iterations.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone fast
on February 11, 2025
Posted by: M2429y
[This review was collected as part of a promotion.] Good phone love it fast Great buttery live
So excited about it thanks samsung
So excited about it thanks samsung
Value
5
Written by a customer while visiting Samsung US