Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Average customer rating
4.8
(26,983 Reviews)
Rating breakdown 26,983 reviews
5 Stars
23,177
4 Stars
2,987
3 Stars
514
2 Stars
145
1 Star
160
86%of customers recommend this product.
(
1,028 out of
1,190)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Customer Rating
2
Low battery quality
on May 25, 2026
Posted by: Powersamsung
[This review was collected as part of a promotion.] Just under 1 year of 1TB and the battery 3 times a day you have to charge it I do not like that of this model everything else very good
Value
2
Response from Samsung USBy R&R Team, May 28, 2026
Hello Powersamsung, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We know how frustrating it can be when your device is not meeting your expectations, or your usage is interrupted by needing to charge throughout the day. We have provided links to guides to help you maximize the battery life of your device at your convenience. We have also provided a link to the Samsung Support Team to assist you if you continue to experience this matter with your device. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
This product has grate futures
on May 25, 2026
Posted by: Love2shop
[This review was collected as part of a promotion.] Galaxy ai has been so helpful with alot and I love the quality of this phone
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great features and well designed.
on May 25, 2026
Posted by: Diogalaxy
[This review was collected as part of a promotion.] Well designed apps galaxy AI and more.
Best photo taken and memory extension
Best photo taken and memory extension
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product has the best features.
on May 25, 2026
Posted by: Hemp42025
[This review was collected as part of a promotion.] I love my S25 Ultra. I use it for various reasons. But mostly the camera and the editing software. The one thing I especially love is the telescope. Not only is it good for the moon and such. I also use it for far away distances when trying to take good pictures. The camera aside, I love the S pen. The fact that if needing to jot something down, just use the S Pen. Samsung in my opinion has the best products hands down. I'm 100 percent satisfied.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Features
on May 25, 2026
Posted by: Eyeguy
[This review was collected as part of a promotion.] The AI is very intuitive. The device has ample storage and is very fast.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing phone
on May 25, 2026
Posted by: Nightmare
[This review was collected as part of a promotion.] I am very much impressed with my phone 📱 I use it galaxy ai a lot for the weather. It is a super phone to have it is way better than my wife I phone
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Powerful, smooth, and worth the upgrade!
on May 25, 2026
Posted by: Dadasaurus
[This review was collected as part of a promotion.] I’ve been using the Galaxy S25 Ultra for a little while now and it’s honestly the best phone I’ve owned. The display is beautiful, the battery easily lasts all day, and the performance is incredibly fast and smooth no matter what I’m doing. The camera quality is amazing, especially in low light, and the zoom features are seriously impressive.
I also love the S Pen features and how customizable the phone feels. Samsung really improved the Galaxy AI tools and overall user experience with this model. Whether for work, photos, gaming, or everyday use, the S25 Ultra handles everything effortlessly. Highly recommend to anyone looking for a premium smartphone experience.
I also love the S Pen features and how customizable the phone feels. Samsung really improved the Galaxy AI tools and overall user experience with this model. Whether for work, photos, gaming, or everyday use, the S25 Ultra handles everything effortlessly. Highly recommend to anyone looking for a premium smartphone experience.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung S25 Ultra
on May 25, 2026
Posted by: Jloeems
[This review was collected as part of a promotion.] I think the Samsung S25 Ultra is truly a one if a kind phone. Probably the best phone I have ever had. It works seamlessly no issues with it what so ever. A tremendous asset to all users. I also think the Galaxy AI that came with the newest update is truly a.azing and helps so much in all daily activity etc.
Value
5
Written by a customer while visiting Samsung US