Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Average customer rating
4.8
(27,195 Reviews)
Rating breakdown 27,195 reviews
5 Stars
23,313
4 Stars
3,014
3 Stars
530
2 Stars
156
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,322)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Customer Rating
5
Great new phone!
on February 12, 2025
Posted by: Michaelg2121
[This review was collected as part of a promotion.] I traded in my Galaxy S23 Ultra for the S25 ultra it's altogether a much nicer phone. Easy to use for everyday tasks. More advanced camera and the Galaxy AI is very helpful. I would highly recommend this phone to anyone. The once the best technology
And the easiest to use personal assistant
And the easiest to use personal assistant
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Debo probar para recomendar a diferentes personas
on February 12, 2025
Posted by: 2025
Quiero comprar para comprobar
Se ve interesante
Está buena calidad
Se ve interesante
Está buena calidad
Written by a customer while visiting Samsung US
Customer Rating
5
This product is great phone for normal users.
on February 12, 2025
Posted by: Hec2020
[This review was collected as part of a promotion.] The screen on this samsung is amazing, I only use my phone for media and gaming and works perfectly.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Missing S Pen Bluetooth
on February 12, 2025
Posted by: Henry
Expertise:Intermediate
I bought this phone recently and I am very disappointed with it, not much different from the S24 Ultra. Staple feature like using the S Pen to take pictures is removed, a feature which I've been using for over 5 years. Really poor choice to have such a useful feature.
Response from Samsung USBy R&R Team, February 14, 2025
Hello Henry, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We understand that changes in features of your device can take time to adjust and learn the ways you can still have the functionality you are seeking. We have provided a link to an article to help you with the capabilities of your new S Pen, as well as to the full device manual. This can help you discover both hand gestures and voice commands that can be used with the camera of your device. We have also shared a link to the Samsung Support Team if you have any additional questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
The S25 is a smooth experience
on February 12, 2025
Posted by: Randoevo25
[This review was collected as part of a promotion.] As stated, the S25 does have "seamless actions across apps." No issues when switching between or opening apps. Only issues I've had are notifications seem to be delayed or not showing up compared to my A35, as I still have that one connected via wifi. Also, the routines I setup are not running, unless I've entered them incorrectly (first time trying them).
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Smooth from the inside out
on February 12, 2025
Posted by: ColungaStrong
[This review was collected as part of a promotion.] I've experienced every Samsung Edge, Note, and Galaxy Series device that has existed. I will admit, I was pretty stuck on the S23 Ultra until now. The S25 Ultra is seriously effortless. Samsung finally got it right. The new feature, "Now Brief," is brilliant and exactly what is needed in a fast-paced world. With "Now Brief," I get a short but accurate summary of all important notifications without having to do the work myself. The camera is miles above the rest for someone like me who dabbles in photography. And don't get me started on the battery. I was so disappointed with battery life until now. I'm so accustomed to my battery being at 50% by 10:00 a.m. that I find myself plugging in my S25 and realizing it's only at 92%. Yes, it's night and day, to say the least. I could go on and on, but I won't. If you are considering the Galaxy S25, well, like Nike says, Just Do It!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing features
on February 12, 2025
Posted by: QuakerDD
[This review was collected as part of a promotion.] Major upgrade from my s22. Computing power and the new screen is amazing. Very fluid and dynamic. The Audio Eraser is exceptional!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
No Bluetooth on S pen
on February 12, 2025
Posted by: Poleon
[This review was collected as part of a promotion.] I just like that the s pen doesn't have Bluetooth!
Value
5
Written by a customer while visiting Samsung US