Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Average customer rating
4.8
(27,195 Reviews)
Rating breakdown 27,195 reviews
5 Stars
23,313
4 Stars
3,014
3 Stars
530
2 Stars
156
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,322)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Customer Rating
2
Disappointing...
on February 14, 2025
Posted by: Dave
from Reno, NV
Expertise:Intermediate
Not impressed. I want my phone (Galaxy Note Ultra 20) back. I held out trading in or purchasing new because I loved my phone and it's features, and they stopped making the Note series (I've had every model since they came out) It's like they added a bunch of features, and removed all the good stuff from previous models. Like, yesterday I went to take a family picture only to find the pen doesn't work... that's literally the only reason I want the pen. There's no flip covers available for these. I work in the trades, and that is a must to protect the screen. I'm so disappointed. I really just want my old phone back. I've been a Samsung loyal customer since the first Galaxy. I think I will start checking out other manufacturers. I really wanted to give it 1 star, but the phone does work so far. Also, their Shop App is pretty glitchy and I ended up getting a white case instead of a black case.
No, I would not recommend this to a friend.
Features
1
Performance
2
Design
1
Value
1
Response from Samsung USBy R&R Team, February 18, 2025
Hi Dave, thank you for sharing your thoughts about your new Samsung Galaxy S25 Ultra with us. We would love to help you love your device as much as possible and find ways to have all of the functionality you are seeking. We have provided a link to an article to help you with the functionality of the redesigned S Pen for this device. We have also shared a link to the full device manual to help you discover features of voice controls and hand gestures to control the camera of your device. We have lastly, shared a link to the Samsung Support Team if you have any additional questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent phone!
on February 14, 2025
Posted by: SJL100
[This review was collected as part of a promotion.] The screen is super nice and smooth and the cameras are great! The AI features are for the most part useful and can be a big help when well integrated. Overall this is such a great phone!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Absolutely loved it!!!
on February 14, 2025
Posted by: Amer09
[This review was collected as part of a promotion.] As a long-time Samsung user, the S25 Ultra is their best since the S10! The blazing-fast refresh rate is a dream, and the camera is simply incredible. Performance is top-notch, handling everything with ease. Battery life is exceptional, lasting all day. The sleek design and vibrant display are also huge pluses. Samsung has truly outdone themselves this time!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung Galaxy s24 ultra s24
on February 14, 2025
Posted by: Anonymous
Real easy that's all folks, thanks have a great weekend and good bless each one of you
Written by a customer while visiting Samsung US
Customer Rating
4
Provides seamless action across apps.
on February 14, 2025
Posted by: Smsngusr
[This review was collected as part of a promotion.] Provides seamless action across apps, excellent build quality and appearance. Wish they would NOT have gotten rid of the Bluetooth S pen. It would be a five star product with that addition or retention rather.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
The Ultimate Phone of Phones
on February 13, 2025
Posted by: Athena1228
[This review was collected as part of a promotion.] I absolutely love the seamless action across apps! My previous phone was cumbersome and ineffective given my needs, but my Samsung Galaxy S25 Ultra is my everything-in-one phone. The AI and Google Assistant features make talking and texting effortless tasks when I am driving. I can pull up files and work that I never could on my previous phone. I take notes using the voice recorder and easily use the audio erase feature when I no longer need them. And the pen gives me creative abilities I never imagined possible. Photos are more dynamic, videos record infinitely better, and I have 3 times more storage on this phone. I can't imagine now why I waited so long to upgrade, but I know now that this was the best decision to make for me.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Suprisingly, I feel the upgrade from the 24!!!
on February 13, 2025
Posted by: Chucky
[This review was collected as part of a promotion.] Let me just say I felt as this was going to be a lateral move from the 24 and I was wrong!!!! Everything about it is an Upgrade!!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Excellent phone, slightly behind thr curve
on February 13, 2025
Posted by: zunami
[This review was collected as part of a promotion.] The new features of this phone have been a game changer in my daily work life. The audio recording feature for phone calls is highly convenient for peace of mind. The camera is excellent. The ability to conveniently use Gemini to search for answers without having to worry about how to formulate a search or opening an app is introducing a whole new application for LLM AI.
Value
4
Written by a customer while visiting Samsung US