Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Average customer rating
4.8
(27,195 Reviews)
Rating breakdown 27,195 reviews
5 Stars
23,313
4 Stars
3,014
3 Stars
530
2 Stars
156
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,322)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Customer Rating
4
My s25 ultra
on February 17, 2025
Posted by: JulithLP
[This review was collected as part of a promotion.] I loved it, I just wish the s pen had Bluetooth.
I love my new Phone
I love my new Phone
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Huge Disappointment – S23 Ultra Was Better!
on February 17, 2025
Posted by: Bassam76
from San Diego, CA, USA
Expertise:Expert
I was excited to upgrade to the S25 Ultra, but it turned out to be a huge letdown. The S Pen lost its Bluetooth functionality, making it far less useful. The camera quality isn’t as impressive as expected, especially compared to the S23 Ultra. The battery life is also disappointing, draining much faster than I anticipated. Overall, the S25 Ultra feels like a downgrade rather than an upgrade. I regret switching from the S23 Ultra, which was much better in almost every way.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
4
Value
2
Response from Samsung USBy R&R Team, February 19, 2025
Hi there Bassam76, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We understand how important specific functionality of your device is to you, and we would love to help you troubleshoot the frustrations you mention experiencing. We have provided a link to an article to help you with the redesigned S Pen functionality. We have also shared a link to the full device manual that will highlight voice commands and hand gestures you can use as a replacement. For the battery life, although it is intended to improve after a short usage, we have provided links to article to help you maximize the battery life, if this experience continues. We have lastly, shared a link to an article to help you capture the best possible photos and videos with your new device, as well as a link to the Samsung Support Team if you continue to experience frustrations or have additional questions. Thank you for being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Great feature
on February 17, 2025
Posted by: Imanece Pigeot
I bought this a months ago and I am so happy this like it
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
S25 Ultra - Ultra performance
on February 17, 2025
Posted by: Rajesh
Expertise:Expert
Loving it. Design is top notch. One of the best design in this ultra series. Performance - lighting fast. One UI 7 flow is utterly butterly smooth.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love the AI integration
on February 17, 2025
Posted by: GalaxyCat
[This review was collected as part of a promotion.] This phone is to die for! It's fast, with smooth and seamless actions across apps! I use mine for virtually everything, from taking calls from vendors, casting presentations to office TV, to running all the apps I need to do my job! The battery life handles games like a complete computer system, no lag once so ever! The easy connection for all my Samsung devices is a bonus too! Having AI has made searching for information easier and it's great for completing repetitive tasks!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great phone, upsetting downgrades
on February 17, 2025
Posted by: Sapphy
[This review was collected as part of a promotion.] I love samsung galaxy devices. so far the ui is really snappy and fun to use. the now brief bar is a good idea but I want to see more apps taking advantage of it. what I'm concerned about is the spen. I did enjoy using the Bluetooth features so I hope they can bring them back next year.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone many figures love it
on February 17, 2025
Posted by: Luigy37
[This review was collected as part of a promotion.] Love al clean perform pictures 100% super fast one of the best
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
CAMERAS
on February 17, 2025
Posted by: DOCJJJ
from AR JACKSONVILLE 72O76
Expertise:Expert
I, LIKE IT .MAGNIFICENT LOVE IT WONDERFUL SAMSUNG I LOVE IT.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US