Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Average customer rating
4.8
(27,215 Reviews)
Rating breakdown 27,215 reviews
5 Stars
23,331
4 Stars
3,015
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Customer Rating
3
Nice upgrade but not very durable
on February 18, 2025
Posted by: Joeinthehills
[This review was collected as part of a promotion.] I've had the S25 Ultra for 2 weeks. Overall it's a nice phone but I dropped it today from pocket height and the back glass completely shattered. For the price I would expect a little more durability.
Value
3
Response from Samsung USBy R&R Team, February 20, 2025
Hello Joeinthehills, thank you for your feedback on your Samsung Galaxy S25 Ultra. We understand how valuable your device is to you every day, and how frustrating it can be when damage occurs. We always recommend protective cases on all devices to protect from accidental bumps and drops. We have provided a link to the Samsung Support Team if you would like to discuss any repair options available to you. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5
The upgrades are just spot on
on February 18, 2025
Posted by: LuigiboyC
[This review was collected as part of a promotion.] It feels lighter and the Ai features are obviously cutting edge, the camera upgrades are really good, however, battery life improvement is just wow!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Difficulties from the start
on February 18, 2025
Posted by: R3alOGSammyFan
[This review was collected as part of a promotion.] Things I like about the device includes The New Morning and Evening Brief. I think the potential is there for it to be integrated into my daily phone usage. I haven't been able to use the seamless actions across apps yet or the Audio Eraser. But they do seem promising.
I'm having a difficult time getting my settings and data from my previous device. There are definitely some features that are going to take some getting used to. But I've had the phone only a few days and have spent too much time getting accessories connected and data transfered. It's still not done.
Value
3
Response from Samsung USBy R&R Team, February 20, 2025
Hi there R3alOGSammyFan, thank you for sharing your experience with your new Samsung Galaxy S25 Ultra with us. We are so happy to hear how pleased you are with the new features of your device like Now Brief. We are so pleased to hear how much you are looking forward to exploring the seamless actions across apps and the Audio Eraser. We have provided a link to the Samsung Support Team if you would like assistance with the data transfer from your previous device. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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X
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Samsung Support
smsng.us/Samsung-Support
Samsung Community
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X
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Written by a customer while visiting Samsung US
Customer Rating
5
Very beautiful
on February 18, 2025
Posted by: Phemmy
[This review was collected as part of a promotion.] I love its ability to perform actions across multiple apps at once, it is a game-changer. Its Stunning Display gives the screen a brighter and more colorful look. The S25 ultra have Fantastic Cameras and it is an excellent choice for me. I am a samsung girl from my first phone R220.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great look
on February 18, 2025
Posted by: Fsharma
[This review was collected as part of a promotion.] It looks cool and very fast..I love it.. I have been using Samsung phones for a long time. This one is thin edges are great.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great product!!!
on February 18, 2025
Posted by: NBA23NBA
[This review was collected as part of a promotion.] This phone has great camera and features that I am glad that I upgraded from S23.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
It's a great phone
on February 18, 2025
Posted by: Bamatiderolls78
[This review was collected as part of a promotion.] This is the best phone I've ever had in my life. I like the speed of the phone where everything runs so smooth. The now bar is good I just think it needs more features. Gemini is another good feature that's very cool. Overall, it's a great device.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone!
on February 18, 2025
Posted by: Amacons
[This review was collected as part of a promotion.] Really enjoying the display, performance, and long battery length on the new s25 ultra! Digging the design upgrades and the removal of the curved edge sceen. It feel comfortable in my hand weight wise and the buttons on the side are placed perfectly. The camera is amazing and the phone takes fantastic, clear, realistic photos. Very happy with it so far!
Value
5
Written by a customer while visiting Samsung US