Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Average customer rating
4.8
(27,216 Reviews)
Rating breakdown 27,216 reviews
5 Stars
23,332
4 Stars
3,015
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Customer Rating
4
Wish we would get different designs.
on February 20, 2025
Posted by: BossBoss
[This review was collected as part of a promotion.] Different designs are needed, features are off the hook though .
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on February 20, 2025
Posted by: Woolie
[This review was collected as part of a promotion.] I like the Now Brief as it helps me organize my day in the morning. Everything is in one place--weather, calendar, news.
I've used Gemini to help with learning German. It chats back and forth with me and gently corrects my mistakes. That's been my favorite feature so far. Probably wouldn't pay for it, but it's a nice feature.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great uprade
on February 20, 2025
Posted by: Mikemc713
[This review was collected as part of a promotion.] This is a great phone. If you have the chance to upgrade, do it. You won't be disappointed. It is so fast and smooth.
The AI is great. The now bar comes in handy.
The camera,withe the right settings is excellent. Alway crisp clear pictures.
I'm glad I decided on the ultra. I normally buy the plus model. The ultra is so much better.
The AI is great. The now bar comes in handy.
The camera,withe the right settings is excellent. Alway crisp clear pictures.
I'm glad I decided on the ultra. I normally buy the plus model. The ultra is so much better.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product is a major upgrade from the older one
on February 20, 2025
Posted by: GamingBlock
[This review was collected as part of a promotion.] All the new software updates and upgrades are well thought of and very helpful that I use in my day to day life.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
This is a downgrade to the previous version
on February 20, 2025
Posted by: BigTej
Expertise:Intermediate
I am totally disappointed. Why will they remove a major reason most people get the ultra. What is the benefit of a pen without a Bluetooth. Did you even conduct a market research before deciding to remove this feature. I should have not bought this phone 😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡
No, I would not recommend this to a friend.
Features
1
Performance
3
Design
2
Value
1
Response from Samsung USBy R&R Team, February 21, 2025
Hey BigTej, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We understand that changes to the functionality of your device can cause frustration as you discover ways to integrate them in to your usage. We have provided a link to an article to help you with the new S Pen capabilities. We have also provided a link to the full device manual to help you with voice commands and hand gestures you can use to control features like your camera. We have also shared a link to the Samsung Support Team if you ever wish for assistance with any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing but missing Spen Bluetooth & curved edges.
on February 20, 2025
Posted by: IloveUltras
[This review was collected as part of a promotion.] My title says it all. The cellphone is amazing. Is lighter, better software and hardware. Way faster and brighter screen. It is just better at everything compared to it's predecessors. BUT, I do miss the S Pen's Bluetooth capability. I used to use it a lot for pictures and the fact that the edges were curved allowed me to use the gestures in my phone (go back and the side panel) in an easier way. Also it was more comfortable to have in my hand. That been said. Everybody should focus on the positive with is 95% of the upgrades. Thanks Samsung.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This phone is the best ever
on February 20, 2025
Posted by: Galax1
[This review was collected as part of a promotion.] This phone is excellent. The fastest with the best sceen
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent phone with the features you need
on February 20, 2025
Posted by: Davex30
[This review was collected as part of a promotion.] The ultimate phone for your everyday needs. Seamless actions across all apps, excellent performance.
Value
5
Written by a customer while visiting Samsung US