Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Average customer rating
4.8
(27,216 Reviews)
Rating breakdown 27,216 reviews
5 Stars
23,332
4 Stars
3,015
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Customer Rating
5
Great Phone Overall
on February 20, 2025
Posted by: Serg864
from South Carolina
Expertise:Expert
I'm loving the S25 Ultra.. I upgraded from the S23 Ultra and I'm loving everything about the phone, definitely the display looks so clean and refreshing 😍. The only thing I would ask for is a better, bigger, more efficient battery. But no regrets love the phone keep up the good work samsumg..
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This phone is really good
on February 20, 2025
Posted by: Anonymous
[This review was collected as part of a promotion.] This phone is really really good is so fast, the screen is so beautiful and so light to hold.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The Evolution of the S series continues
on February 20, 2025
Posted by: Alsoknownascb
[This review was collected as part of a promotion.] I love it. The pink os the perfect pink. The best one yet. Cool, sleek, rounded corners just feel good. The seamless actions across apps, the new “Now Brief,” feature jelps you start and finish your day, and the “Audio Eraser” help you eliminate background noises in videos you normally have to deal with. Overall beautiful piece of art. Highly recommend.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excelente
on February 20, 2025
Posted by: Yovany
[This review was collected as part of a promotion.] Este teléfono parece una excelente opción para quienes buscan tecnología de punta. Su diseño elegante y moderno seguramente llamará la atención. Además, ofrece una gran variedad de funciones innovadoras para una experiencia óptima. Sin duda, este dispositivo promete un rendimiento excepcional en todas sus tareas. Es una inversión inteligente para mantenerse conectado y productivo.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone ever
on February 20, 2025
Posted by: Rtaft89
[This review was collected as part of a promotion.] Super fast and powerful phone. Camera is top notch. Audio eraser is out of this world.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Disappointed
on February 20, 2025
Posted by: Juliana
[This review was collected as part of a promotion.] Every year, my husband and I trade up to the latest model, and we've always been satisfied—until now. I can't believe Samsung removed the Bluetooth functionality from the S Pen, one of the most incredible features of the phone. Without it, I feel like I own an ordinary phone that relies on a timer just to take pictures (and yes, I know I still can use my watch to trigger up the camera, but it's just not the same). If I had known this before, I wouldn’t have traded my S24 Ultra. This is a huge step backward for a premium device.
Value
3
Response from Samsung USBy R&R Team, February 21, 2025
Hi Juliana, thank you for your feedback on your Samsung Galaxy S25 Ultra. We would love to help you discover features to help you enjoy the usage of the redesigned S Pen and use additional features other than a timer with your camera. We have shared links to an article for the S Pen and the full device manual for both hand gestures and voice commands. Lastly, we have provided a link to the Samsung Support Team to answer any questions you may have about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
This phone has great features added
on February 20, 2025
Posted by: KVB123
[This review was collected as part of a promotion.] This phone is amazing. It is seamless, has great features like audio eraser and now brief added. The only let down is removal of Bluetooth functionality in the S-pen.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Love it
on February 20, 2025
Posted by: Shopaholic
Nice phone package is a pain in the rear could definitely improve there
Response from Samsung USBy R&R Team, February 21, 2025
Hi there Shopaholic, we appreciate you sharing your feedback on your Samsung Galaxy S25 Ultra. We are so happy to hear that you are finding your new device to be so nice and useful to your usage every day. We have provided links to resources to help you best align your device to you usage and preferences, and answer any questions that may arise along the way. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US