Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Average customer rating
4.8
(27,216 Reviews)
Rating breakdown 27,216 reviews
5 Stars
23,332
4 Stars
3,015
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Customer Rating
5
Galaxy s25
on February 21, 2025
Posted by: Ultra 512
from Michigan
Expertise:Intermediate
Les agradezco mucho por su apoyo y por la forma de atender a sus clientes muy agradecido
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
5
BEST PHONE HANDS DOWN
on February 21, 2025
Posted by: Diesel
[This review was collected as part of a promotion.] I've had this phone for a week and I can easily say it's the best phone I've ever owned. The features such as Now Brief have simplied my day-to-day routine. I highly recommend this phone
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
A Powerhouse for Work, Play, and Parenting
on February 21, 2025
Posted by: Momof4
[This review was collected as part of a promotion.] The Samsung Galaxy S25 Ultra raises the bar with its cutting-edge features, making it a top contender for anyone looking for power, efficiency, and versatility. With seamless actions across apps, multitasking has never been smoother—switching from a video call to taking notes or sending messages feels effortless, perfect for busy parents juggling multiple tasks.
For entertainment, the 6.9-inch Dynamic AMOLED 2X display with a 144Hz refresh rate makes streaming and gaming an absolute delight. Whether you’re binge-watching shows in stunning HDR or dominating in fast-paced games, the ultra-responsive screen and Snapdragon 8 Gen 4 processor ensure zero lag. The massive 5,500mAh battery also means you won’t have to worry about running out of power mid-game or mid-movie.
Parents will love the Now Brief feature, which delivers AI-curated updates, reminders, and summaries, keeping you organized while managing your kids' schedules. Meanwhile, the Audio Eraser is a game-changer for content creators and parents alike—it removes background noise from recordings, ensuring crystal-clear voice memos, bedtime stories, or even baby monitor audio.
Overall, the Galaxy S25 Ultra is the ultimate device for those who need top-tier performance in both work and family life. Whether you're streaming, gaming, or parenting, Samsung has delivered a flagship that does it all.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Text message customize notification
on February 21, 2025
Posted by: Ellie
I brought my Galaxy S25 Ultra a month ago and I have been trying to set a separate notification for my text messages. I have tried this step below - and these steps did not work. There is no option within the phones settings
Go to Settings
Tap Sounds and vibration
Tap Notification sound
Select a sound to preview and choose it
To customize the notification sound for a specific app, go to Apps, select the app, then tap Notifications
Select Notification categories
Select a category to customize
Select Alert, then tap Sound
Select a sound and press the back button to apply changes
I also tried the 3 dots within the individual text message that seems to work. Bur not able to set for all incoming text messages to have sperste notification sound.
Go to Settings
Tap Sounds and vibration
Tap Notification sound
Select a sound to preview and choose it
To customize the notification sound for a specific app, go to Apps, select the app, then tap Notifications
Select Notification categories
Select a category to customize
Select Alert, then tap Sound
Select a sound and press the back button to apply changes
I also tried the 3 dots within the individual text message that seems to work. Bur not able to set for all incoming text messages to have sperste notification sound.
Response from Samsung USBy R&R Team, February 24, 2025
Hi there Ellie, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We understand how important specific features of your device are to you every day. We have provided links to a few resources to assist you if the settings you are choosing are not then operating as expected. These include the full device manual and the Samsung Support Team. These experts can work with you one on one to align the settings to your preferences. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
This new samsungS25ultra the BEST phone
on February 21, 2025
Posted by: OragonMAN
[This review was collected as part of a promotion.] This phone is everything you need. Very fast, very responsive and very smooth to operate. Download app fast. Very secure doing transaction by phone. Very comfortable in your hand, light not to heavy in your palm. The best phone for me FIVE 🌟.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
I love my phone, but it doesn't hold a charge
on February 21, 2025
Posted by: Millertyme
[This review was collected as part of a promotion.] I love my phone, but I don't like how quickly it looses it's charge. It takes A LONG TIME to fully charge. I do like my phone, just not the length of time to charge and the short that the phone stays charged.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great feature
on February 21, 2025
Posted by: yusef
Expertise:Expert
very easy & excellent & really good service.
I appreciate it.
I appreciate it.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Good battery life
on February 21, 2025
Posted by: Wikidss
[This review was collected as part of a promotion.] The battery life is great. The new shape is a little.to get used to but I put a case on right away. Been a fan of this line for a long time. The new AI is awesome and cant.wait to find more things about this phone
Value
5
Written by a customer while visiting Samsung US