Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Average customer rating
4.8
(27,216 Reviews)
Rating breakdown 27,216 reviews
5 Stars
23,332
4 Stars
3,015
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Customer Rating
4
Great product
on February 22, 2025
Posted by: MyPhonr
[This review was collected as part of a promotion.] This phone is used for calls, texting and emails. It is a very seamless actions. Calls are simple, texting is easier, and I can get to my emails and respond quickly.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing Phone
on February 22, 2025
Posted by: Brian
Expertise:Intermediate
Recently purchased a Samsung Galaxy S25 Ultra and couldn't be happier with purchase. Phone has had no problem doing anything I need it to and has amazing battery life definitely worth if you are looking for a phone best phone I have ever owned in my opinion.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
This phone is a beast but..
on February 22, 2025
Posted by: FluffyMutt
[This review was collected as part of a promotion.] This phone has a very vivid screen resolution that is amazing! It's definitely a great phone to stream movies. The only let down is the battery. Please improve the battery. Hopefully the new future models will have better battery.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing and smooth
on February 22, 2025
Posted by: FateLover15
[This review was collected as part of a promotion.] The camara is amazing, the processor is really good and allows me to play or the games I want. Also I can easily personalize my phone to the way I desire it.
It provides a seamless action between apps.
It provides a seamless action between apps.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Feels like a downgrade
on February 22, 2025
Posted by: Chris
The battery life is horrible no matter how I have changed my settings. It also takes forever to charge ... even on fast charge. No Bluetooth for the S- Pen. Gemini is still learning. This Galaxy S25 Ultra 512 GB feels like a downgrade from the Galaxy S24 512 GB I also have.
Response from Samsung USBy R&R Team, February 24, 2025
Hi Chris, we appreciate you sharing your experience with your new Samsung Galaxy S25 Ultra with us. We would love to help you resolve the frustrations you mention with your new device and have the best possible usage and experience every day. We have provided links to troubleshooting guides below to help you with the battery life and charging of your device. We have provided links to articles to help you with the redesigned features of the S Pen and help you with voice controls and hand gestures that you can use for some features you feel may have been removed. We have lastly provided a link to the Samsung Support Team to help if these frustrations continue or you hae additional questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Wall chargers and charging your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS00078994/
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Wall chargers and charging your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS00078994/
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung galaxy phones have always been the best.
on February 22, 2025
Posted by: Mschuck
[This review was collected as part of a promotion.] The Samsung Galaxy S25 Ultra is a game-changer, delivering cutting-edge performance, stunning design, and next-level AI features. The 6.9 display offers ultra-crisp visuals with a making every interaction smooth and immersive. it handles multitasking effortlessly, and camera captures breathtaking detail, that can be enhanced by AI. The lasts long and gives power all day, and fast charging keeps you going. The seamless actions across apps and audio erasure features are top tier.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone ever
on February 22, 2025
Posted by: Masiso
[This review was collected as part of a promotion.] I've been a Samsung fan since the flip phones came out a long time ago, and I can confidently say that Samsung is the best of the best. You won't regret all the safety features, the model looks, and the speed it offers. I'm a Samsung person for life.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This phone has so many features
on February 22, 2025
Posted by: NR12188
[This review was collected as part of a promotion.] This phone has so many great customizable features. The screen is crystal clear when watching movies and sports. Love that you can edit pictures by removing an object or person from the photo. The camera on this s25 ultra is amazing!
Value
5
Written by a customer while visiting Samsung US