Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Average customer rating
4.8
(27,217 Reviews)
Rating breakdown 27,217 reviews
5 Stars
23,333
4 Stars
3,015
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Customer Rating
5
State of the art
on February 25, 2025
Posted by: Bgilbert01
[This review was collected as part of a promotion.] Excellent phone with tons of features…too many to list. The only con is battery life—full charge only last about a day, which has been true for Samsung phones for the last decade. I guess as battery life tech increases, so does the power consumption of other new technology. It appears that the engineers at Samsung just keep battery life balanced at about 1 day. I hope in the future, we will see an extension. I will say that recharge time has decreased over the years, but to me, it still seems like slow progress compared to things like cpu, storage, camera, and screen resolution enhancements.
All in all, I am pleased with this version of the flagship galaxy phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great update and more features
on February 25, 2025
Posted by: Gil2Val
[This review was collected as part of a promotion.] The Samsung Galaxy S25 Ultra delivers an exceptional user experience with its sleek design and powerful performance. The display is stunning, featuring a 6.8-inch Dynamic AMOLED 2X screen with vibrant colors and deep blacks, making media consumption a joy. The 120Hz refresh rate ensures smooth scrolling and gaming, and it’s protected by Gorilla Glass Victus 3, adding durability.
Performance-wise, the S25 Ultra excels with the latest Snapdragon or Exynos processor (depending on the region), ensuring fast and lag-free operation even with demanding apps. The multi-camera setup is a standout, with a 200MP main sensor delivering sharp, detailed photos in both well-lit and low-light conditions. The 10x optical zoom is impressive, providing clear shots from a distance.
Battery life is robust, easily lasting through a full day of heavy use, and the 45W fast charging is a great addition. One UI remains user-friendly, with tons of customization options and useful features.
Overall, the S25 Ultra is a flagship device that blends power, innovation, and style into one, making it an excellent choice for users who demand the best from their smartphone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
It's a great phone, with limitless potential
on February 25, 2025
Posted by: SteelerStitch
[This review was collected as part of a promotion.] My Note 9 was killed by my wife recently so I had to replace it. I was not excited to do so because the micro SD card in it contained my entire music collection rare and hard to find music. Videos of my son growing up etc. I had to get a new phone however. So here we are.
The S25 ULTRA as far as the software and experience it is a huge upgrade it moves seamlessly between apps. The Now brief is pretty cool it saved me from missing my sister's birthday this morning, let's me know the weather and what I have planned in the day. I am still getting used to the AI I am trying to learn all of that and use it as much as I can.
I wish I had gotten the unlocked 1 terabyte version however, I did manage to transfer all of my music but the videos and pictures are gone from my phone now because of the lack of expandable storage. And 25% of my phone's available storage is in audio files. That all had to be converted from WMA to MP3. It's a nice phone but if you have a Note prior to the rebrand and Lois of the micro SD card slot I wouldn't replace it until you have to, it's an upgrade on looks and polish but a downgrade where it counts. If you live in an area where cloud storage is readily accessible and use it anyway it might not be a big deal for you if was for me. The process of saving what I could took me an entire week between phones and the computer. I'll give it a 3 out of 5. But next time all my music is already converted at least.
The S25 ULTRA as far as the software and experience it is a huge upgrade it moves seamlessly between apps. The Now brief is pretty cool it saved me from missing my sister's birthday this morning, let's me know the weather and what I have planned in the day. I am still getting used to the AI I am trying to learn all of that and use it as much as I can.
I wish I had gotten the unlocked 1 terabyte version however, I did manage to transfer all of my music but the videos and pictures are gone from my phone now because of the lack of expandable storage. And 25% of my phone's available storage is in audio files. That all had to be converted from WMA to MP3. It's a nice phone but if you have a Note prior to the rebrand and Lois of the micro SD card slot I wouldn't replace it until you have to, it's an upgrade on looks and polish but a downgrade where it counts. If you live in an area where cloud storage is readily accessible and use it anyway it might not be a big deal for you if was for me. The process of saving what I could took me an entire week between phones and the computer. I'll give it a 3 out of 5. But next time all my music is already converted at least.
Value
3
Response from Samsung USBy R&R Team, March 3, 2025
Hi there SteelerStitch, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are thrilled to hear that you are so pleased with your new device, and finding the Galaxy AI features like Now Brief to be so helpful to you every day. We would love to help you with the media on your micro SD card, and work with you to setup a way to keep your data accessible outside of the cloud storage. We have provided a link to the Samsung Support Team to assist you one on one with any additional options available. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
Best phone hands Down!
on February 25, 2025
Posted by: 222444666888
[This review was collected as part of a promotion.] This phone was a gift and I am amazed at all the amazing features like, "read page aloud", "zoom of 100xs" the “seamless actions across apps,” and the fantastic camera. "Improved and impressive fingerprint scanner."I have only had half a day to review that includes set up so it's went like this, setup was simple had a harder time with the carrier then the phone. Then I see the amazing graphics and am stunned! This is by far out the bag the best phone on the market
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
WORTH EVERY PENNY
on February 25, 2025
Posted by: PACKY
I LOVED MY S23 ULTRA BUT THIS S25 IS MUCH IMPROVED. VERY FAST AND SO EASY TO USE. EVERYTHING ABOUT IT IS SUCH AN IMPROVEMENY OVER THE LASO ONE
Written by a customer while visiting Samsung US
Customer Rating
5
The S25 Ultra: a titan unleashed‼️🥹
on February 25, 2025
Posted by: Taeluvstech
[This review was collected as part of a promotion.] This phone is seriously so cool. Its camera doesn't just capture moments, it paints them with light and detail you didn't know existed. I love love love the new rounded edges, goodbye to the days where my phone digs into my palm. The AI? It's less a digital assistant, more a co-pilot. I know people were complaining about the S-pen loising some functionality, honsetly you gain so muh more that I forget about it. And the raw power? It's like holding a pocket-sized supernova. This isn't just a phone; it's a portal to a more seamless, more vibrant digital existence. It's exhilarating, it's meaningful, and it's just down right beautiful to look at. 10/10
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
S25 Ultra
on February 25, 2025
Posted by: Absolutetech
[This review was collected as part of a promotion.] The Samsung Galaxy S25 Ultra is a real head-turner. It has a sleek design with a glass front and back, framed by sturdy aluminum. It feels premium and solid in your hand, and it comes in some cool colors like Phantom Black, Phantom Silver, and a fresh Emerald Green. Plus, it's water and dust resistant, so you don’t have to worry about accidental splashes. The display on this phone is simply stunning. It’s a massive 6.9-inch Dynamic AMOLED screen that makes everything look vibrant and sharp. Whether you're watching videos or playing games, the 120Hz refresh rate keeps things super smooth. And with HDR10+ support, the colors really pop. If you love taking photos, you’ll be impressed by the camera setup. The S25 Ultra has four cameras on the back 108MP main camera for super detailed shots, A 12MP ultra-wide lens for capturing more of the scene, 10MP periscope telephoto lens with 10x optical zoom (and up to 100x digital zoom).
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Battery life
on February 25, 2025
Posted by: Cherokeendn
[This review was collected as part of a promotion.] I know it has really fast charging but I only get around 12 hrs out of the battery my s23 lasted me all day till I went to bed.
Value
4
Response from Samsung USBy R&R Team, February 25, 2025
Hey there, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra. We understand how valuable the all day battery life of your device is to you usage and enjoyment every day. This device is designed to have the b attery life increase with continued usage and adjustment to your specific usage. If this is not your experience, we have provided a link to a few articles to help you maximize the battery life of your device. Lastly, we have provided a link to the Samsung Support Team if this experience continues, and you would like additional assistance. Thank you for being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Galaxy Battery - Optimization
https://www.samsung.com/us/support/galaxy-battery/optimization/
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Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Galaxy Battery - Optimization
https://www.samsung.com/us/support/galaxy-battery/optimization/
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Written by a customer while visiting Samsung US