Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Average customer rating
4.8
(27,217 Reviews)
Rating breakdown 27,217 reviews
5 Stars
23,333
4 Stars
3,015
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Customer Rating
5
This is the best Phone in 2025
on February 25, 2025
Posted by: Godesu
[This review was collected as part of a promotion.] I’ve been using my Samsung device for a while now, and I’m truly impressed by its performance. One of the standout features is seamless actions across apps, which makes multitasking incredibly smooth. Whether I’m switching between streaming a movie and replying to messages or juggling work-related tasks, the transition is effortless.
The Now Brief feature is another great addition. It keeps me updated with relevant news and notifications in a clean and organized way, making it easy to stay on top of everything. Additionally, the Audio Eraser has been a game-changer when recording audio—background noise is significantly reduced, making my recordings sound crisp and clear.
I primarily use my Samsung device for streaming movies, gaming, and work, and it handles all these tasks flawlessly. The display quality is stunning, and the battery life is reliable, even during long work hours or extended gaming sessions.
Highly recommend this device to anyone looking for efficiency and performance in their daily routine.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
S25 ULTRA is great.
on February 25, 2025
Posted by: Peedee
[This review was collected as part of a promotion.] The weight reduction is welcomed design change. One UI 7 is really smooth with "Now Brief".
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best Galaxy phone ever
on February 25, 2025
Posted by: BeeAye
[This review was collected as part of a promotion.] The battery life is amazing. The screen is gorgeous. You can't go wrong with this phone
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Beautiful Phone
on February 25, 2025
Posted by: LoveeverythingSamsung
[This review was collected as part of a promotion.] This phone has great features including the new audio eraser for videos. There are some great colors to choose from with this beauty.
Switching everything over was easy and uncomplicated. Even my galaxy watch and ear buds were easy. I absolutely love this phone.
The seamless actions across apps is a wonderful feature with this new Samsung. Makes life much simpler
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Incremental Upgrade: Is This Flagship Worth It?
on February 25, 2025
Posted by: Anonymous
[This review was collected as part of a promotion.] I recently upgraded from a Note20 Ultra to this new phone, and I'm honestly struggling to justify the expense. My Note20, despite being five years old, was still performing admirably. It handled everyday tasks with ease, from browsing and social media to even some light gaming. This new phone, while undeniably faster in certain benchmarks, doesn't offer a dramatically improved real-world experience. The difference in speed is often negligible, and I'm finding that the improvements are incremental rather than revolutionary. Considering the significant cost of the upgrade, I'm beginning to wonder if it was truly worth it. Perhaps I should have waited another generation or two before making the switch. The Note20 was such a solid device, and I'm realizing that the gains from this upgrade are less substantial than I initially anticipated. It makes me question the value proposition of flagship phones these days. Are the incremental improvements truly worth the ever-increasing price tag? In my case, I'm leaning towards no. Audio eraser and now brief are a good idea that I would expand upon.
Value
3
Response from Samsung USBy R&R Team, March 3, 2025
Hello there, thank you for taking time out of your day to share your thoughts about your new Samsung Galaxy S25 Ultra with us. We understand how valuable your phone is to you and wanting to feel that you have made a good investment for your device. We know that new devices can take time to learn the enhanced features and setting changes. We recommend using the resources we have available including the full device manual, linked below, for your convenience. We also have great video tutorials available along with an interactive simulator to help you love your device. We have lastly, shared a link to the Samsung Support Team if you ever have questions as you continue to use and explore your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
Solid device and improved design
on February 25, 2025
Posted by: Anonymous
[This review was collected as part of a promotion.] Smoother than the S23 Ultra, but price is a bit higher and nice battery life. Also seamless actions across apps
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
The Galaxy S25 Ultra is runs so smooth!
on February 25, 2025
Posted by: Carrii1
[This review was collected as part of a promotion.] The new features on the Galaxy S25 are amazing! The photo and video editing , the new AI features makes any task so easy!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Smooth and reliable
on February 25, 2025
Posted by: yyeozy
[This review was collected as part of a promotion.] Design and Display
Featuring a 6.9-inch Dynamic AMOLED display with a 120Hz refresh rate, the S25 Ultra offers vibrant visuals and smooth scrolling. The device has been refined to be lighter and slimmer than its predecessor, with rounded corners enhancing ergonomics. However, some users have noted that the design includes hard edges, giving it a boxy feel, though it provides a secure grip.
Performance and Hardware
Powered by the Snapdragon 8 Elite processor, the S25 Ultra delivers a 37% faster CPU and a 40% faster NPU performance compared to previous models, optimizing AI capabilities. Storage options range from 256GB to 1TB, catering to various user needs. Despite the impressive hardware, some users have reported that One UI 7 feels unpolished, affecting core functionalities.
Camera System
The camera setup includes a 200-megapixel primary sensor and a new 50-megapixel ultra-wide lens, enhancing macro photography. While the hardware remains robust, the AI-driven features, branded as "Galaxy AI" and powered by Google's Gemini assistant, have received mixed reviews. Some users find these features underwhelming, with occasional issues in task execution.
Battery Life and Charging
The S25 Ultra maintains its battery capacity from previous models but incorporates optimizations for extended usage
Value
5
Written by a customer while visiting Samsung US