Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Average customer rating
4.8
(27,224 Reviews)
Rating breakdown 27,224 reviews
5 Stars
23,338
4 Stars
3,016
3 Stars
530
2 Stars
157
1 Star
183
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Customer Rating
5
Best switch
on March 2, 2025
Posted by: Jake000
[This review was collected as part of a promotion.] This takes amazing photos and log idiots is also awesome I upgraded from my s23 ultra and it was a big upgrade and I have no complaints on the phone and it handles and game i play at high settings and I love how customizable it is -if I won the $500 gift card I would buy more samsung products lol
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
One of the best Android Phones of 2025
on March 2, 2025
Posted by: CarlosE
[This review was collected as part of a promotion.] The Galaxy S25 Ultra isn't just a phone; it's a statement. Wrapped in a luxurious titanium finish, it feels like holding a piece of tomorrow. The display? A visual feast. Colors pop, blacks are deep, and the new anti-reflective coating laughs in the face of direct sunlight. Seriously, outdoor viewing has never been this good.
One UI 7 is a dream. It's fluid, intuitive, and makes navigating the phone a pure joy. Apps launch in a blink, multitasking is seamless, and everything just works. Then there's the camera – a marvel of mobile photography. The AI enhancements are genuinely impressive, turning everyday snapshots into gallery-worthy images. Missed the perfect moment? No problem. AI editing lets you tweak and perfect photos from the comfort of your couch.
The new rounded corners and near-invisible bezels are a masterstroke. The phone feels incredibly comfortable in hand, and the expansive screen delivers an immersive experience. It's like holding a pocket-sized cinema.
The only slight stumble? The S Pen's Bluetooth omission. It's a minor gripe, but a curious backtrack. As a first-time Galaxy (and Android) user, I'm still getting acquainted with the S Pen, but the lack of Bluetooth features does feel like a missed opportunity.
Despite that, the S25 Ultra is a powerhouse. If you're upgrading from a 2023 model, or looking for the absolute best Android has to offer, this is it. It's a premium device that delivers on every front.
One UI 7 is a dream. It's fluid, intuitive, and makes navigating the phone a pure joy. Apps launch in a blink, multitasking is seamless, and everything just works. Then there's the camera – a marvel of mobile photography. The AI enhancements are genuinely impressive, turning everyday snapshots into gallery-worthy images. Missed the perfect moment? No problem. AI editing lets you tweak and perfect photos from the comfort of your couch.
The new rounded corners and near-invisible bezels are a masterstroke. The phone feels incredibly comfortable in hand, and the expansive screen delivers an immersive experience. It's like holding a pocket-sized cinema.
The only slight stumble? The S Pen's Bluetooth omission. It's a minor gripe, but a curious backtrack. As a first-time Galaxy (and Android) user, I'm still getting acquainted with the S Pen, but the lack of Bluetooth features does feel like a missed opportunity.
Despite that, the S25 Ultra is a powerhouse. If you're upgrading from a 2023 model, or looking for the absolute best Android has to offer, this is it. It's a premium device that delivers on every front.
Value
4
Response from Samsung USBy R&R Team, March 5, 2025
Hi there CarlosE, thank you for taking time out of your day to share your thoughtsa bout your Samsung Galaxy S25 Ultra. We love hearing how impressed you have been with the features and capabilities of your new device. We love that you have enjoyed exploring the features of Galaxy AI and are integrating these features in to your usage. We have provided a link to an article to help you discover the S Pen capabilities of your device. We have also provided a link to the full device manual to help you align the settings to your preferences. Lastly, we have provided a link to the Samsung Support Team if any questions come up as you continue exploring and using your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Mechanic
on March 2, 2025
Posted by: Grua
Expertise:Expert
This price is very cheap thank you for for the phone
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung AI is amazing
on March 2, 2025
Posted by: Sinzu456
[This review was collected as part of a promotion.] This phone provides a fluid and uninterrupted experience when switching between tasks. Whether its my multitasking between social media apps, productivity tools, or media players, the s25ultra's powerful chipset ensures smooth transitions without any lag. The new One UI interface has become even better than before refined to create a streamlined workflow, allowing apps to open, close, and interact effortlessly. This level of fluidity is ideal for power users who demand speed and efficiency from their devices. The ai Audio Eraser, which takes your audio experience to the next level. Whether you’re recording videos or taking calls, the S25 Ultra’s Audio Eraser technology actively filters out background noise. And the magic eraser also works wonders its just too good paired with the amazing cameras of the s25ultra is just a dream. Then the gaming aspect is so good, i play pubg mobile on mine and i can play for hours on end without lag or the phone overheating. The daily battery usage is really good i only need to recharge once or twice daily depending on my usage. Then the spen comes in really handy for me at work to take quick notes. Overall i think this is a really well rounded phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Sound quality better button reaction time better
on March 2, 2025
Posted by: Fritzy
[This review was collected as part of a promotion.] Phone Quality is better all features have improved in some way to the good.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great AI features
on March 2, 2025
Posted by: Chandu
[This review was collected as part of a promotion.] The ai features make using the phone and the wearables lot easier and convenient.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product has great fatures
on March 2, 2025
Posted by: Cbgbcash0
[This review was collected as part of a promotion.] I love the same section between apps then now brief and the new AI features that come with the phone it also has plenty of storage for anything you need
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Love Ultra25
on March 1, 2025
Posted by: Notelover22
[This review was collected as part of a promotion.] Just upgraded from the ultra22 let see how this goes...lol I mean the phone is more advance than me.
Value
4
Response from Samsung USBy R&R Team, March 5, 2025
Hi Notelover22, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra. We love that you are so pleased with the enhanced features of your new phone. We have provided links to resources to help you discover the full capabilities of the settings including Galaxy AI, and answer any questions that may come up as you continue using your new phone. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US