Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Average customer rating
4.8
(27,206 Reviews)
Rating breakdown 27,206 reviews
5 Stars
23,322
4 Stars
3,015
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Customer Rating
3
S25 ultra is not bad
on May 25, 2026
Posted by: Jrollins
[This review was collected as part of a promotion.] The phone is great, the ai part is kinda weird. The battery could be better
Value
3
Response from Samsung USBy R&R Team, May 29, 2026
Hi there Jrollins, thank you for sharing your feedback on your Samsung Galaxy S25 Ultra with us. We are pleased to hear that you are overall happy with your new device. We have provided links to resources to help you maximize the battery life of your device at your convenience. We have also provided a link to the complete manual to help you discover the capabilities of Galaxy AI and integrate them in to your usage. We have lastly, provided a link to the Samsung Support Team to assist you further if you have questions as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung Forever
on May 25, 2026
Posted by: Hurbalbeats
[This review was collected as part of a promotion.] I've been using the Galaxy line for as long as I can remember.
The phones power and speed are better than any other.
Main use for the phone is to create and edit content to promote myself and business.
The camera is off the best quality which really helps a lot.
The phones power and speed are better than any other.
Main use for the phone is to create and edit content to promote myself and business.
The camera is off the best quality which really helps a lot.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The Samsung Galaxy S25 Ultra is an absolute master
on May 25, 2026
Posted by: Gogetter91
[This review was collected as part of a promotion.] The Galaxy S25 Ultra focuses heavily on ergonomic refinement and raw performance. It remains the ultimate "everything-plus-the-kitchen-sink" Android flagship, especially for power users, mobile gamers, and productivity enthusiasts who rely on the built-in S Pen. Artificial intelligence is essentially like having a brilliant, lightning-fast digital partner that can handle the heavy lifting of daily life so you don't have to. It can instantly summarize dense articles, translate languages in real time during a conversation, and effortlessly organize your schedule. For anyone creative or just looking to fix up their photos, it can seamlessly erase background noise from videos, turn rough doodles into stunning realistic artwork, and perfectly edit photos in seconds. It basically takes the tedious, time-consuming tasks of organizing, writing, and editing and turns them into a single tap, making everything you do faster, smoother, and just a lot more fun.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on May 25, 2026
Posted by: Charly
[This review was collected as part of a promotion.] Easy to use, logic, I lear about new technology IA how to use y simplify my life y use in many things phone calls send text or messages I've to drive great partner to learn about history or many things how it works or how are made, materials, news technology
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
This product has great features
on May 25, 2026
Posted by: cass727
[This review was collected as part of a promotion.] Galaxy AI is great, I just wish the battery life was better. Over all great phone with amazing features
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Not deprived of ram
on May 25, 2026
Posted by: Jbuu777
[This review was collected as part of a promotion.] Usually companies have a habit of designing a capable device and then depriving it of ram.
Not only did Samsung use recycled materials for the case but the standard 12gb of ram is more than enough for anything you would want to do with this device.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
My Galaxy S25 Ultra
on May 25, 2026
Posted by: Trrypoer74
[This review was collected as part of a promotion.] After seven months with the Samsung Galaxy S25 Ultra, it’s become clear: this isn't just a phone, it’s a powerhouse. If you’re looking for a device that keeps up with a high-intensity lifestyle without the "fluff," this is it.
The Experience: Why It Wins
After putting it through the wringer for over half a year, the S25 Ultra has solidified its place as the superior choice. Here is why it feels like the right move:
A "Streamlined" Powerhouse: There’s a satisfying efficiency to this device. Whether you’re running complex simulations, managing detailed project data, or just coordinating the day-to-day for the family, it handles everything without a stutter. It’s clean, fast, and does exactly what you tell it to do, when you tell it to do it.
The Display Advantage: That 6.9-inch Dynamic AMOLED 2X screen isn't just big; it's a window into your work. The anti-reflective coating is a genuine game-changer, making it readable even in the harshest outdoor light. It’s vibrant, sharp, and puts most other screens to shame.
Built-in Precision: The S Pen isn't just an accessory; it’s an extension of your workflow. For someone who values technical precision and mapping out data, having that level of control right inside the chassis is something you just don’t get with other phones.
Titanium Durability: It feels solid. After seven months of real-world use, the titanium frame has held up perfectly. It’s lighter than previous iterations, yet it feels like it can handle anything.
The Experience: Why It Wins
After putting it through the wringer for over half a year, the S25 Ultra has solidified its place as the superior choice. Here is why it feels like the right move:
A "Streamlined" Powerhouse: There’s a satisfying efficiency to this device. Whether you’re running complex simulations, managing detailed project data, or just coordinating the day-to-day for the family, it handles everything without a stutter. It’s clean, fast, and does exactly what you tell it to do, when you tell it to do it.
The Display Advantage: That 6.9-inch Dynamic AMOLED 2X screen isn't just big; it's a window into your work. The anti-reflective coating is a genuine game-changer, making it readable even in the harshest outdoor light. It’s vibrant, sharp, and puts most other screens to shame.
Built-in Precision: The S Pen isn't just an accessory; it’s an extension of your workflow. For someone who values technical precision and mapping out data, having that level of control right inside the chassis is something you just don’t get with other phones.
Titanium Durability: It feels solid. After seven months of real-world use, the titanium frame has held up perfectly. It’s lighter than previous iterations, yet it feels like it can handle anything.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome phone
on May 25, 2026
Posted by: Plutie
[This review was collected as part of a promotion.] I nothing but great things to say about my phone the compatability with all smart things and I have many that my phone is connected to not only it connects well they also flow very well I love my phone
Value
5
Written by a customer while visiting Samsung US