Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Average customer rating
4.8
(27,224 Reviews)
Rating breakdown 27,224 reviews
5 Stars
23,338
4 Stars
3,016
3 Stars
530
2 Stars
157
1 Star
183
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Customer Rating
5
Pen is useful
on March 4, 2025
Posted by: Debbie
[This review was collected as part of a promotion.] I love having the s-pen. It makes my favorite games so much easier
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Everything an old Note user could ask for!
on March 4, 2025
Posted by: TargetGalaxyClient
[This review was collected as part of a promotion.] The Samsung Galaxy S25 Ultra is hands down the best smartphone I’ve ever used. Everything about it feels futuristic, from the seamless actions across apps to the ridiculously smooth 120Hz display. I can start something in one app and continue in another without missing a beat—it’s like the phone just knows what I need next.
One of my favorite features is Now Brief. Instead of digging through notifications, it gives me a quick, smart summary of my day—reminders, important messages, and updates—all in one clean, easy-to-read view. It’s like having a personal assistant built into my phone.
And let’s talk about Audio Eraser—this is a game-changer for anyone who records videos or voice notes. Being able to remove background noise after recording is a lifesaver, especially when capturing moments in a noisy environment. The results are shockingly good.
Of course, the camera is unreal—crystal-clear zoom, next-level night mode, and pro-level video tools. Add in all-day battery life and insane processing power, and this phone is the ultimate productivity and creativity tool. Samsung truly outdid themselves with the S25 Ultra!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on March 4, 2025
Posted by: Birlink50
[This review was collected as part of a promotion.] The phone is great, I love it
What i really want in this phone is a way to use Gemini in an easier way
What i really want in this phone is a way to use Gemini in an easier way
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
It Doesn't deserve all the hate it gets.
on March 4, 2025
Posted by: Deadpoolm23
[This review was collected as part of a promotion.] Just got my hands on the new s25 ultra and wow! The performance is insane, allowing for seamless actions across apps without a single stutter. The Now Brief is a great concept. If third party can be implemented it has the potential to be more than that And the Audio Eraser in video recording? Game changer! Seriously impressed so far with this phone, definitely worth the upgrade. Battery life seems pretty solid too.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product is amazing!!
on March 4, 2025
Posted by: Cawgirl
[This review was collected as part of a promotion.] Seamless efforts across apps. Ease of use is absolutely astonishing! Been a Samsung girl my whole life and this is the best by far! Can not wait to see what's next!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Phone and watch
on March 4, 2025
Posted by: TeaBone
[This review was collected as part of a promotion.] Great phone..
I doo more on my phone and watch than ever. I dont know what ill do without them both
I doo more on my phone and watch than ever. I dont know what ill do without them both
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung superiority
on March 4, 2025
Posted by: Drew4sail
I have used Samsung S series phones for decades and would not consider using any other product
Written by a customer while visiting Samsung US
Customer Rating
4
Heat up quickly
on March 4, 2025
Posted by: Moemai
[This review was collected as part of a promotion.] I may have to ask for change the product, it heat quickly and seems dangerous.
Value
4
Response from Samsung USBy R&R Team, March 7, 2025
Hi there Meomai, we appreciate you sharing your experience with your new Samsung Galaxy S25 Ultra with us. We understand how frustrating it can be when your device is not meeting your expectations. We have provided a link below to a troubleshooting guide to help you resolve the matter with the temperature of your device. We have also shared a link to the Samsung Support Team to offer additional assistance if this experience continues. Thank you for being a Samsung customer. -Elizabeth
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US