Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Average customer rating
4.8
(27,228 Reviews)
Rating breakdown 27,228 reviews
5 Stars
23,342
4 Stars
3,017
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Customer Rating
5
Best phone I've ever owned.
on March 10, 2025
Posted by: ZAKAWEB
[This review was collected as part of a promotion.] Using this phone is a premium experience that doesn't overwhelm or intimidate. Learning it's features has been fun and helpful in getting the most out of using the phone daily.
It really excels as a media consumption device. I have the pro buds and it's a perfect companion for audio. The screen is exceptional and gaming is effortless. I use YouTube alot and it's great for video.
The cameras are great and I'm slowly learning the more advanced features but you could just use it without getting into that. However it is worth exploring deeper, foe example the ai features can do some cool things to enhance photos and video.
AI is well integrated but if this intimidates you then you can easily ignore AI until you want to use it.
Overall this is a premium experience that is easy to use and will open up as much as you want to engage in it's more advanced features.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The device has great features!
on March 10, 2025
Posted by: Techiegirl
[This review was collected as part of a promotion.] The AI capability is top-notch and very helpful in my daily tasks. Even my 9-year-old daughter uses it; it is very user-friendly. The browser is super fast, and the camera is impeccable, with features such as an object eraser. It really helps the picture look perfect!
The new feature, "Now brief," helps keep me abreast of important information that I need to know. It briefly summarizes the day, and the information content is customizable.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Fantastic phone!
on March 10, 2025
Posted by: Tcerv07
[This review was collected as part of a promotion.] Great phone! Love how fast it is. Does get a little glitchy
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Yearly trade in dissapointment
on March 10, 2025
Posted by: YearlyTradeIn
[This review was collected as part of a promotion.] For years, I've been a loyal Samsung flagship trader, eagerly anticipating each new model. The S25 Ultra, however, marks a shift. My usual excitement is tempered by a sense of "is this all?"
Historically, each upgrade brought noticeable advancements. This time, the changes feel subtle, more refinement than revolution. The removal of the S Pen's Bluetooth feature, a personal favorite, was a baffling step backward. It’s a small detail, but indicative of a lack of bold innovation.
The touted AI features, while present, felt underwhelming. Live translate and photo editing are handy, but not transformative. I hoped for more.
Battery technology, a key area of focus for competitors, felt stagnant. I expected advances in charging speed and efficiency. Instead, the battery experience remained largely unchanged.
The camera, as always, delivers excellent results, but the improvements are incremental. The display is superb, but again, it's an evolution, not a radical leap.
In essence, the S25 Ultra is a refined version of its predecessor, lacking the “wow” factor I expect. It’s a great phone, but the upgrades don’t justify the annual trade-in cost for me this year. For the first time, I'm questioning if the "upgrades" were truly worth it.
Historically, each upgrade brought noticeable advancements. This time, the changes feel subtle, more refinement than revolution. The removal of the S Pen's Bluetooth feature, a personal favorite, was a baffling step backward. It’s a small detail, but indicative of a lack of bold innovation.
The touted AI features, while present, felt underwhelming. Live translate and photo editing are handy, but not transformative. I hoped for more.
Battery technology, a key area of focus for competitors, felt stagnant. I expected advances in charging speed and efficiency. Instead, the battery experience remained largely unchanged.
The camera, as always, delivers excellent results, but the improvements are incremental. The display is superb, but again, it's an evolution, not a radical leap.
In essence, the S25 Ultra is a refined version of its predecessor, lacking the “wow” factor I expect. It’s a great phone, but the upgrades don’t justify the annual trade-in cost for me this year. For the first time, I'm questioning if the "upgrades" were truly worth it.
Value
3
Response from Samsung USBy R&R Team, March 12, 2025
Hi there YearlyTradeIn, thank you for sharing your thoughts about your new Samsung Galaxy S25 Ultra with us. We understand wanting to feel that you have taken a step forward and can truly see and feel the difference from your previous device. We understand the change to the functionality of the S Pen can also take time to integrate the redesigned features in to your usage. We have provided a link to an article below to help you with the features and capabilities. We have also provided a link to the full device manual to help you discover hand gestures and voice commands you can use with your phone. We also have some great tutorial videos available online that highlights some amazing features you may not be fully aware of and want to use. We have lastly, provided a link to the Samsung Support Team if you have any questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
The product looks very attractive
on March 10, 2025
Posted by: Paolodiego28
[This review was collected as part of a promotion.] I can't complain, I had the s24 ultra and it almost always froze because of the apps I had.But with the s25 ultra I don't have those problems, I like its design. I'm very happy with the purchase.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing phone !
on March 10, 2025
Posted by: Docholliday86
[This review was collected as part of a promotion.] Samsung Galaxy S25 Ultra – The Ultimate Flagship
The Samsung Galaxy S25 Ultra is a powerhouse, delivering top-tier performance, a stunning 6.9" Dynamic AMOLED 2X display (144Hz, WQHD+), and a sleek premium design. Powered by the Exynos 2500/Snapdragon 8 Gen 4, it handles everything effortlessly, from gaming to multitasking. The 200MP quad-camera system captures breathtaking photos, and the 5,500mAh battery with super-fast charging keeps you going all day. With S Pen support and Samsung’s best software experience, this is the ultimate smartphone for power users. A true flagship in every sense!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Phone is great. Bring back Bluetooth S-Pen
on March 10, 2025
Posted by: JRAM20
[This review was collected as part of a promotion.] Phone is great, battery lasts longer than my S24 ultra. Clarity noted on the camera. But the S-Pen is no longer Bluetooth. Meaning it's just a stylet now. I used to do so much with the Bluetooth S-Pen. This is upsetting and makes the phone "cheaper". Bring back the S-Pen.
Value
3
Response from Samsung USBy R&R Team, March 11, 2025
Hey there JRAM20, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra. We are happy to hear that you are pleased with the battery and camera quality of your new device. We would love to help you discover and integrate the features of the redesigned S Pen in to your usage. We have provided a link to an article that will help you with these features. We have also provided a link to the Samsung Support Team to help answer any questions that may come up as you continue usage of your device. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
Great device, but it could be better.
on March 10, 2025
Posted by: LaOrcaMode
[This review was collected as part of a promotion.] The S25 Ultra is an excellent and complete device in most of its sections.
As a positive feature, it highlights its excellent screen, which demonstrates premium quality.
Its audio section is very powerful and of high quality.
Its exceptional power also makes it a very powerful device. Very useful for games.
Now his bad things. The S25 Ultra has removed many features from its past generation, which when paying for such an expensive device, expect them to put everything in.
Like for example, their s pen. they remove all the functionalities related to Bluetooth. It is also very delicate and its construction is of poor quality very poor .
As a positive feature, it highlights its excellent screen, which demonstrates premium quality.
Its audio section is very powerful and of high quality.
Its exceptional power also makes it a very powerful device. Very useful for games.
Now his bad things. The S25 Ultra has removed many features from its past generation, which when paying for such an expensive device, expect them to put everything in.
Like for example, their s pen. they remove all the functionalities related to Bluetooth. It is also very delicate and its construction is of poor quality very poor .
Value
4
Written by a customer while visiting Samsung US