Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Average customer rating
4.8
(29,013 Reviews)
Rating breakdown 29,013 reviews
5 Stars
24,861
4 Stars
3,245
3 Stars
563
2 Stars
160
1 Star
184
86%of customers recommend this product.
(
1,137 out of
1,326)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Customer Rating
1
Doesnt work
on June 29, 2026
Posted by: Kindsay
[This review was collected as part of a promotion.] I cant list all of it theres lots of things wrong with my phone it will have to go through a diagnoses I know it freezes its not loud enough for me I know that the phone only has one speaker when I researched it it told me that it has two speakers and maybe there is other things wrong with the phone I just cant list it all
Value
1
Response from Samsung USBy R&R Team, July 2, 2026
Hello Kindsay, thank you for your feedback on your Samsung Galaxy S25 Ultra. We know how frustrating it is when your device is not meeting your expectations or operating as intended. We have provided links to troubleshooting guides to help you with the freezing and audio quality you mention experiencing. We have also provided a link to the Samsung Support Team to assist you with any additional matters you may be experiencing with your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Speaker not working on Samsung phone
https://www.samsung.com/us/support/troubleshooting/TSG01001255/#:~:text=1%20Remove%20external%20devices%20Remove%20anything%20plugged%20into,to%20ensure%20the%20sound%20is%20not%20muted.%20
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Speaker not working on Samsung phone
https://www.samsung.com/us/support/troubleshooting/TSG01001255/#:~:text=1%20Remove%20external%20devices%20Remove%20anything%20plugged%20into,to%20ensure%20the%20sound%20is%20not%20muted.%20
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Hands down great phone
on June 29, 2026
Posted by: Teewash1
[This review was collected as part of a promotion.] Best photos ever, camera is awesome . I've taken amazing photos.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Device is quick and intuitive.
on June 29, 2026
Posted by: Sharky999
[This review was collected as part of a promotion.] The AI is quick and intuitive. Very easy to assist in your daily task. Planning for events or just info diving, it helps out like your own personal assistant right at your fingertips.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
I sure do love the A. Always has a solution for me
on June 29, 2026
Posted by: ShellBell
[This review was collected as part of a promotion.] This AI has helped me solve home issues. It will give me options so I can choose what's best fir me. I use this feature every dat!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great features and easy to use.
on June 29, 2026
Posted by: Dee1128
[This review was collected as part of a promotion.] I use my phone to help me do homework. It has great features and is easy to use.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love samsung
on June 29, 2026
Posted by: Stingrae
[This review was collected as part of a promotion.] I use my phone for literally everything and using the Galaxy AI definitely helps get things done easier. I noticed the new feature while I was doing some paperwork yesterday. I like that you can text it straight from messages instead of googling it. Super efficient. I also have the watch, headphones, a tablet, a laptop, speaker system and TV.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy S25 Ultra
on June 29, 2026
Posted by: DDRay1
[This review was collected as part of a promotion.] The galaxy s25 i have has been without question the best phone I have owned.
Great picture taking and editable. Easy to use. Fast with plenty of storage. Fun using the AI feature.
I have a good case with glass protection so i never worry about drops.
Again, the best phone I have ever owned.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
This phone is great.
on June 29, 2026
Posted by: WandaKRJ68
[This review was collected as part of a promotion.] I upgraded to this phone because of the Samsung name. The Galaxy AI featured really helps me when I am looking for information on a future purchase. The battery holds a charge and gets me through a busy day. The picture quality is first rate. I feel lost when I don't have my phone.
Value
4
Written by a customer while visiting Samsung US