Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Average customer rating
4.8 out of 5
4.8
(27,275 Reviews)
Open Ratings Snapshot
Rating breakdown 27,275 reviews
5 Stars
23,379
4 Stars
3,026
3 Stars
531
2 Stars
157
1 Star
182
86%of customers recommend this product. 
(
1,135 out of 1,323
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Customer Rating
5 out of 5
5
Best ever
on May 23, 2025
Posted by: Robb
Verified Purchase:Yes
Works great as always and the camera is fantastic. Super excited about learning more of it's functions.
Response from Samsung USBy R&R Team, May 29, 2025
Hi Robb, thank you for your feedback on your Samsung Galaxy S25 Ultra. We are so happy to hear that you are so pleased with the camera quality and enhanced features of your device. We have provided a link to the full device manual to help you with your discovery of the full capabilities, and to the Samsung Support Team to address any questions that may come up along the way. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
It was great except for
on May 23, 2025
Posted by: Jcme0072
from Arkansas
this device glitches. it deletes apps, folders, photos. Blocks my calls and messages, deletes important files, alters things on its own. Makes calls without my consent, sends texts that are not onky incorrect but to people I don't want to speak to, and changes words to horrible alternatives after the sending of and causes the lose of jobs as well as interest in communication period because i get sick of typing and retyping and it deletes it or changes it and it is absolutely not okay.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
3 out of 5
3
Design
4 out of 5
4
Value
3 out of 5
3
Response from Samsung USBy R&R Team, May 27, 2025
Hey Jcme0072, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We understand how valuable your phone is to you every day for both personal and professional needs. We have provided a link to the Samsung Support Team for your convenience. These experts can work with you one on one to resolve this frustration you mention experiencing with your device. We have also provided a link to an article if there are specific applications with this experience. We appreciate you being a Samsung customer. -Elizabeth
App is crashing or not working on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
FEEDBACK
on May 23, 2025
Posted by: Luis
Verified Purchase:Yes
Battery life/capacity of the unit should have been increased with this model. It is only still 5000mah. Add to unit the 1UI7 update which drains batteries faster.
Response from Samsung USBy R&R Team, May 27, 2025
Hey Luis, thank you for your feedback on your Samsung Galaxy S25 Ultra. We understand how valuable the all day battery life of your device is to you for a range of tasks. We have provided links to a few articles to help you maximize the battery life of your device. We have also shared a link to the Samsung Support Team to offer additional assistance if this experience continues with your device, or you have any questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Don't understand question
on May 23, 2025
Posted by: Slobodan
Expertise:Intermediate
Verified Purchase:Yes
Battery on this phone is discharge during the day even I don't talk to much on the phone
I would recommend this to a friend!
Value
4 out of 5
4
Response from Samsung USBy R&R Team, May 27, 2025
Hey there, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We are happy to hear that you are overall pleased with the features and capabilities of your device, and we would love to help you maximize the battery life. We hav eprovided links to a few articles below to help you with this experience at your convenience. We have also shared a link to the Samsung Support Team if you have any questions or continue to experience this frustration with your phone. Thank you for being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Nice
on May 21, 2025
Posted by: Toxic
Very good condition and everything is ok. very nice phone
Response from Samsung USBy R&R Team, May 22, 2025
Hi Toxic, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We are so happy to hear that you are pleased with the condition and quality of your device. We have provided a link to the full device manual to help you with the full capabilities including Galaxy AI. We have also provided a link to the Samsung Support Team if you ever have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Perfect device
on May 20, 2025
Posted by: Prentice
from Corinth, MS
Expertise:Intermediate
The accuracy of simplicity is unmatched. Clearly surpassed all of my expectations. I am still learning how much my expectations were diminished throughout gaming, streaming and competitive AI.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, May 21, 2025
Hey Prentice, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are thrilled to hear you are so pleased with this device, and that it has exceeded all of your expectations. We hope you'll reach out to us again in the future any time you have questions or would like to share additional feedback on any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great phone
on May 20, 2025
Posted by: BLITZ
Expertise:Intermediate
GREAT. PHONE. GREAT. 📷 GREAT. SCREEN
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, May 21, 2025
Hey Blitz, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We love hearing how pleased you are with the features of your phone including the camera and enhanced display quality. We have provided a link to the full device manual to help you with the additional features like Galaxy AI. We have also provided a link to the Samsung Support Team to offer additional assistance if you ever have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
not FLIP, hard on pants and shirt pockets
on May 19, 2025
Posted by: pplapeu
Expertise:Expert
Not a FLIP Z.... serious wiggle and dance to get it out of my pants!
No, I would not recommend this to a friend.
Features
3 out of 5
3
Performance
5 out of 5
5
Design
3 out of 5
3
Value
3 out of 5
3
Response from Samsung USBy R&R Team, May 20, 2025
Hi there Pplapeu, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra. We understand that the larger display size can be amazing for your viewing and gaming, but also can take some adjustment when carrying it throughout the day. We hope you are loving the enhanced features, and finding so many uses for them every day. Please, reach out to us again any time with questions or additional feedback. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
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